SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Troubleshooting

4

Categories
Unable to get the TWS109 to Pair with my Device

TWS109, BTHS-TWS109-BLK, problem, disconnect, not working

Unable to Pair Aria to my Bluetooth Devices. How to fix?

Aria, BTHS-AS90-BLK, AS90, disconnect, problem, not working, Aria Pro, BTHS-AS90P-BLK, AS90P, BTHS-AS90T-BLK, AS90T, Aria Me, AS90TA

HT280 Short Range / Static Noise / Audio Cuts

WSHT-280-BLK, HT280, short range, bad connection, static, noise, audio cut, choppy sound, cut out, wireless, poor quality, troubleshoot

Unable to get the TWS115 to Pair with my Device

TWS115, BTHS-TWS115-BLK, disconnect, problem

HT380 No Sound / Not Working

WSHT-380-BLK, HT380, no sound, not working, can't connect, doesn't pair, no signal, can't hear, troubleshoot

HT380 Short Range / Static Noise / Audio Cuts

WSHT-380-BLK, HT380, troubleshoot, static, noise, interference, short range, audio cut, poor quality, bad connection, cut out, choppy sound

DG40SA No Sound / Not Working

DG40SA, BTDG-40S-BLKA, no sound, not working, troubleshooting, no movement, unable to use devices, dropped connection

Unable to get the TWS120 to Pair with my Device

Please first refer to THIS GUIDE on pairing your earbuds. If you are still having difficulty pairing the earbuds to your devices, refer to the methods below to troubleshoot.Step 1: Make sure that the earbuds are in pairing mode. If you have not already...

How to Factory Reset GOOGLE Home Speakers

Factory Rest/Clear Pairing History of GOOGLE Home Speakers Press and hold the Microphone On/Off button on the rear of the speaker for approximately 15 seconds. Google Home will notify you that it's about to reset, and if you continue holding the button...

Battery Life too Short

WSHT-380-BLK, HT380, reconnect, battery low, too short, doesn't charge

Headphone/Speaker/Receiver No Sound and Not Working - General

NB05, BTSP-NB05-BLK, speaker, no sound, not working, faulty, defective

Unable to Pair the Headphone/Speaker/Receiver with my Bluetooth Devices

NB05, BTSP-NB05-BLK, can't connect, unable to pair, doesn't work, no sound

Audio Cuts Out Intermittently, Choppy, Unstable Connections,Short Range , How to fix?

BTHT-5009-BLK, HT5009, short range, bad connection, interference, static, noise, cut out, audio choppy, troubleshoot, Bluetooth, doesn't work, bad quality, Oasis plus, Orbit, Audikast.

HT280 No Green Light on Headphone? Connect Headphone to Transmitter Tower Again

connecting, headphone, HT280, WSHT-280-BLK, disconnect, reconnecting

Test version? Serial Number? Valid License? Harmony?

DG40s, license fee, BlueSoliel, Test Version, Pay, extra fee, Serial Number, Serial No. Trial Version, Harmony, valid license.

Streaming Device / Cable Box No Sound (Roku, Apple TV, Amazon Fire etc.)

no sound, netflix, roku, amazon fire, google chromecast, cox, uverse, u-verse, direct tv, not working, not connected, dish, comcast, time warner, tv box, amazon prime video

Poor FM Radio Reception

FM signal, Poor FM reception, channel

Randomly Disconnect from iOS Devices

IOS 13, disconnect, iphone, macbook, ipad, can not pair, can not connect, reconnect, Audition Pro, BTHS-AS9P-BLK, AS9P, problem, connection

Micro SD Card Not Working

SP850, micro SD card, no sound, TF card

ROKU TV No Sound

roku,no sound

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