SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Others Can't Hear Me on Zoom / Teams. Why?

Click on the product name to view this guide & find more help on the full product support page:

Categories
Others Can't Hear Me on Zoom / Teams. Why?

Go to the full support page of the related products: Alto Clair 2

If the Microphone does not work well, please start with a diagnostic test with your cellphone first. If it works well with your cellphone, but not with computer, it might be a driver or settings issue. Please continue troubleshooting:


Step 1: Check your computer sound settings.
Visit your Sound Settings tab and make sure the Avantree headphone is choosen as the input and output device:

Step 2: Check the meeting Software Sound / Audio Settings.
If you're using a meeting software such as Skype or Zoom, please also check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are choosen as the Avantree headphone:


Important Tip: Please make sure that you closed all other similar apps that might be using your microphone, like Face Time. 

Go to full product support page of [Alto Clair 2]
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