SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Troubleshooting

4

Categories
DAC02 No Sound / Not Working / Static Noise

DAC02, OTHR-DAC02-SLR, troubleshooting, no sound, not working, static noise, audio cuts, broken, tv audio output, audio format, led indicator, power source

I can't adjust the volume on the headphones. How to fix?

BTHT-5009-BLK, HT5009, BTHT-4189-BLK, BTHT-3189-BLK, BTHT-DG59-BLK, volume, change, adjustment, headphone, optical, tv, remote control, Bluetooth

Connected to My Phone When I Don't Want It To

CK11, BTCK-10BS-TTN, troubleshooting, connected to my phone when i dont want it to, range too large, shorter range, stays connected, inside home, disconnect, phone bluetooth

How to Charge the Headphones

WSHT-280-BLK, HT280, charging, headphones, how to, led, tower, wireless, battery

USB Adapter Short Range / Static Noise / Audio Cuts

Leaf, DG50, BTDG-50-WGR, troubleshooting, short range, static nosie, audio cuts, dropped connection, choppy sound, bad sound quality, not smooth

Connected to My Phone When I Don't Want It To

CK11, BTCK-11-TTN, range, connection issue, troubleshooting, still connected, stays connected, phone range, inside home, disconnection

Priva No Sound / Not Working

Priva III, BTTC-318-BLK, Priva IIA, BTTC-318-CHP, Priva, No Sound, Not working, Not connected, doesn't work, TC318

DG40S Not Working / Not Recognized

DG40s, BTDG-40S-BLK, connecting to a windows pc, laptop, connecting to computer, bluetooth, plug in, usb

DG59 Not Working / Not Recognized by my Gaming Consoles

BTHT-DG59-BLK, DG59, not working, no sound, not recognized, gaming console, ps4, playstation 4, xbox, one, nintendo switch, troubleshoot, can't connect, doesn't pair

DG59 Headphones Can't Connect to the Transmitter

BTHT-DG59-BLK, DG59, troubleshoot, reconnect, Bluetooth, doesn't connect, no sound, not working, microphone, headphone, headset, can't pair

Unable to get the TWS110 to Pair with my Device

TWS110, BTHS-TWS110-BLK, disconnect, problem

Unable to Pair the AH6 with my Bluetooth Devices

Alto Clair, BTHS-AH6-TTN, AH6, problem, disconnect, not working

Unable to Pair the Audition with my Bluetooth Devices

AH6B, BTHS-AH6B-BLK, disconnect, problem, not working

Using BlueSoleil- Adjust the Sound Setting

DG40s, BTDG-40S-BLK, troubleshooting, no sound, not working, broken, does not connect, disconnect, can't use, no motion

Lock Dongles No Sound / Not Working

Lock, TC200L, BTTC-200L-TTN-DB, troubleshooting, no sound, not working, audio, not playing, disconnected

The Receiver Dongle Can't Connect to the Transmitter Dongle

Lock, TC200L, BTTC-200L-TTN-DB, failed to reconnect, pairing, connect, disconnect, troubleshooting

HT3189 No Sound / Not Working

BTHT-3189-BLK, HT3189, no sound, not working, troubleshoot, doesn't pair, no signal, can't connect, what do I do, tv, don't hear

The HT3189 Headphones Can't Connect to the Transmitter

BTHT-3189-BLK, HT3189, reconnect, no sound, can't pair, troubleshoot, headphones, Bluetooth, devices, not working, doesn't connect

People Can't Hear Me Well During Calls

Apico, AH8M, BTHS-AH8M-BLK, unclear calls, people can't hear me well during calls, sound quality, poor calls

One Side Sound / Different Volume Level

TF509, ADHF-TR509-BLK, one side sound, different volume level, water

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