SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

SAMSUNG TV

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
SAMSUNG TV

This guide applies to all of our products > General Information Go to full support page

Step 1: Set TV audio out to Digital Audio Out.

  • Go into your Settings Menu, Select "SOUND" 
  • Select "SOUND OUTPUT"
  • Switch it to "AUDIO OUT/OPTICAL"


Step 2: Set TV audio format to PCM. (because Bluetooth cannot handle Dolby or DTS)

  • Go into your Settings Menu, Select "SOUND" 
  • Choose "EXPERT SETTINGS"

  • Select "DIGITAL OUTPUT AUDIO FORMAT" and set it to "PCM"


Step 3: Set HDMI to PCM. (because Bluetooth cannot handle Dolby or DTS)

Step 5: Reboot the Transmitter & the Headphone.

Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.

Bear in mind when using Samsung Smart TVs: Samsung Smart TVs have Bluetooth functionality which could cause your Avantree TV Headphones Set to not work. If you are using a Samsung Smart TV, read more here.

If you prefer Learning through a Video:



Still doesn't work?

IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Samsung Technical Support a call at:

Tel: 1-800-726-7864
Support: https://www.samsung.com/us/support/contact/

Alternatively, you may contact us at support@avantree.com

Related links:

My Samsung Smart TV shows Blue Screen when Avantree Device Turned on, what to do?

 

 

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