I've tried everything, but the headset and the dongle still can't connect / reconnect, what should I do?
Normally, once the dongle and the headphone are powered ON and within the recommended range (10 meters / 30 feet, line-of-sight) they should auto-connect within 10s. If this is not the case, please follow the instructions below to factory reset both the headset and the dongle, then reconnect and lock the connection.
- Step 1: Factory reset the headset
- Step 2: Factory reset the dongle
- Step 3: After the reset, they should both in the pairing mode. Put them together and wait, they should be connected in a few seconds. Once connected, the LED on the dongle will turn solid blue.
Enjoy the headphones!