SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

  • FAQ
  • Troubleshooting
  • Others Can't Hear Me / Microphone Not Working With Zoom / Teams. How to fix?

Others Can't Hear Me / Microphone Not Working With Zoom / Teams. How to fix?

Click on the product name to view this guide & find more help on the full product support page:

Categories
Others Can't Hear Me / Microphone Not Working With Zoom / Teams. How to fix?

Go to the full support page of the related products: Ace M10 / 130T

Before you start, please run a diagnostic test with your cellphone first. If the microphone works with your cellphone, but not with your computer, it might be a driver or setting issue. Please check the following to figure it out further:

Step 1: Check your computer sound settings.

Visit your Sound Settings tab and make sure the Avantree headphone is chosen as the input and output device:

Step 2: Check the meeting Software Sound/ Audio Settings.

If you're using a meeting software such as Skype or Zoom, please check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are set to the Avantree headphones:

Important Tip: Please make sure that you close all other similar apps that might be using your microphone, like FaceTime. 

If problem still can not be solved, please feel free to contact our support team at support@avantree.com.

Go to full product support page of [Ace M10 / 130T]
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