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  • FAQ
  • Set Up Procedure
  • Part 3. Adjust TV Audio Settings (Samsung, LG, Sony, VIZIO, Panasonic...)

Part 3. Adjust TV Audio Settings (Samsung, LG, Sony, VIZIO, Panasonic...)

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Part 3. Adjust TV Audio Settings (Samsung, LG, Sony, VIZIO, Panasonic...)

This guide applies to all of our products > General Information Go to full support page

By now, your transmitter should be connected to your TV / Audio source (Part 1).

Your headphones and transmitter are paired and connected (Part 2).

 

This Step 3 is to make sure the compatible audio signal is received by the transmitter.

 

If you are using RCA or AUX connection, you need to adjust TV Sound OUT to 'Headset' or "External speaker". 

 

Image 1- 3.5mm AUX jack

 

Image 2- TV RCA audio out(Red/White ports labeled "AUDIO OUT ")

     

 

Image 3- TV sound out settings with "Headset" or "External speaker" selected

or

 

If you are using an Optical or HDMI ARC connetion, you need to:

 

1. Set TV Sound OUT to "Optical / Digital Audio Out/HDMI ARC."

2. Set Audio Input & Output format to PCM/Stereo (except for Avantree Orbit).

 

Image 4- TV digital audio out port

Image 5- TV sound settings - optical out

Image 6- TV sound settings - HDMI ARC Out

 

 Image 7- Set TV audio format to PCM

 

Please click into your TV brand below and follow the instruction Step-by-step.

 

* If your TV brand is not listed below, you can do the following

1. check TV manual or google its manual online and find its Audio output port options

2. email support@avantree.com with the picture of your TV back panel ports so we can help. 

 

Note 3.1 If you are using smart TV's HDMI ARC port, and your Sound output option HDMI ARC / Optical is ONE option, then your optical output will not work with HDMI ARC plugged in.

Fix - use other HDMI port, not the HDMI ARC. 

 

Note 3.2 If your TV is very OLD and you use Roku, Fire Stick etc. for Netflix, Amazon Prime movies, TV optical port might not be compatible with latest movie audio format and hence no sound for those. (very rare)

 

Other General Troubleshooting Tips if No Sound after the following set up

 

RCA / AUX - Plug in a wired headphone to test the sound output. If you cannot hear any sound, then either you are using the wrong port or TV Sound out set wrong. 

 

Optical

1) OPT is lit up SOLID? 

2) Optical port & optical cable has red light inside?

 

If the problem persists after all the troubleshooting above, please fill the Toubleshooting Form for No sound/Not working for us to identify the issue faster and solve the problem as soon as we can-

https://avantree.com/troubleshooting-verification/transmitter-tv-headphone-set-no-sound-form

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