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Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

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For same item orders:

• 5-9receive 5%   off order total
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  • FAQ
  • Troubleshooting
  • Why does Skype not display the microphone muted status when I muted the microphone?

Why does Skype not display the microphone muted status when I muted the microphone?

Click on the product name to view this guide & find more help on the full product support page:

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Why does Skype not display the microphone muted status when I muted the microphone?

Go to the full support page of the related products:

When you'd like to MUTE the Microphone, most of our Bluetooth headsets have independent physical Mute buttons/switches on the Microphone. When using the physical button/switch, the mute status won’t be displayed on your computer.

When you use the physical Mute button/switch, you mute the microphone on the headset itself, not on your VoIP software. As a result, you won’t see yourself as “muted” on Skype, Zoom, Teams, etc., while your microphone is actually muted.

This is a general issue among Bluetooth headsets; our engineers are working hard to find a solution that can work around this issue.

Headsets that have the physical mute button/switch: Aria (AS90), Aria Pro (AS90P), Aria Podio (AS90T), Aria Me (AS90TA), Audition Mic (AS9M), DG59M, C519M, Alto Clair, Alto Solo, and more.

If you still have questions, please feel free to contact us at support@avantree.com.

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