SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Troubleshooting

4

Categories
Can't Pair with my Bluetooth Headphones, Speaker

Cannot pair with my Bluetooth headphones

Issue with Sennheiser aptX Low Latency Headphones

We have found that Sennheiser's HD-350BT, HD450BT, and CX350BT seem to have connectivity issues with our Trasmitter Adapters.Common complaints include: Hard to reconnect Connects but takes a while for sound to come through Transmitter shows it's...

RED Headphones Failed to Reconnect

Red headphone fail to reconnect

Can't Pick up Skype/Zoom Calls or Can Not Mute on my PC Using the Buttons on the Headphones

can not mute, can not pick up phone calls

Why Can't the Other Person Hear Me during a Call

tws106, tws, microphone, no sound, can not hear me

Microphone Audio Choppy/Grainy/Robotic

microphone, cut out, robotic, grainy

Microphone Works & Stops Working Randomly. What do I do?

If you’ve connected your Bluetooth headset to your computer for conversation/meeting use, but constantly encounter issues like the microphone stops working randomly or regularly, and you will need to pair it with your computer or power it off and on ...

Netflix / Amazon Prime No Sound in the Headphones

This is particularly an issue when you're using the Digital Optical Audio output port for the Transmitter Adapter. Nowadays, most movies & TV shows have Dolby Digital Sound - Generally speaking, Bluetooth technology can only handle stereo sound ...

Headphone Solid Light / Not Responding / Not Pairing / Not Turning Off. How to fix?

Aria me, AS90TA,solid, not responding

No Sound when Used with a Bluetooth Transmitter

1.  Make sure that the earphones and the transmitter are connected. You should hear “connected” from the earphones and the indicators on the Earphones should flash once every 8 seconds. 2. TV settings - Change the Digital sound format to PCM (or STEREO...

One Side has No Sound, How to Fix it

Avantree TWS116 does NOT support dual link. You cannot use TWS116 with two devices at the same time. It only support one at a time. One side sound is often caused by the earphones are accidentally connected to two Bluetoth devices at the same time before...

How to PAIR, CONNECT & LOCK the transmitter and the headphone in HT8090?

The headphones and the transmitter in the HT8090 set are "factory locked." This means that they should automatically connect with each other right out of the box (with both devices turned on, of course.)If they don't, please follow the steps below to...

How to prevent DG60/DG80 from switching to talk mode while listening to music?

dg60, dg80

The Receiver fails to Reconnect to the Transmitter

If the receiver dongle fails to reconnect to the transmitter automatically, you can do so manually instead. 1. Slide the switch on the failed receiver and the switch on the transmitter to “Multilink”. 2. Press and hold the “Pair” button on BOTH dongles...

Avantree TV Headphones Troubleshooting for no sound / not working.

TV Headphone No Sound - Samsung, LG, Vizio, Sony, Panasonics, etc.

XFINITY TV No Sound

If you use Xfinity TV as your main TV source and you can't get a sound through your Bluetooth Headphones/Speaker, please follow the methods below to troubleshoot. Method 1: Adjust the HDMI Input Format. Click the XFINITY button on your Xfinity TV...

Low volume with airpods( pro) on PS4

1. Please pair your airpods(pro) with your phone first, adjust the volume. Then pair again with leaf. 2. If you use Airpods pro, please upgrade the firmware of leaf according to this link. 3. You can adjust the volume on PS4 too. Go to "Settings" -&...

NVIDIA SHIELD TV No Sound

Step 1: Click the MENU button on your Nvidia TV remote  Step 2: Scroll down and select "Device Preferences."  Step 3: Scroll down and Select "Display & Sound." Step 4: Scroll down and Go into "Advanced Sound Settings." Step 5: Click on...

XIAOMI MI BOX No Sound

Step 1: Click the MENU button on your XIAOMITV remote and go into the Gear Icon Step 2: Scroll down and select "Device Preferences."  Step 3: Scroll down and Select "Sound." Step 4: Scroll down and Go into "Digital Audio Format." Step 5: ...

DG45 - Not Working

dg45, not work, install,driver

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