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  • FAQ
  • Troubleshooting
  • No Sound on Windows when Using Windows' Built-in Bluetooth (No Adapter)

No Sound on Windows when Using Windows' Built-in Bluetooth (No Adapter)

This guide applied to multiple products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
No Sound on Windows when Using Windows' Built-in Bluetooth (No Adapter)

This guide applies to multiple products

Go to the full support page of the related products: Audition, Audition Procast, ANC031, AH6B , SP850, Aria Pro 90P, Aria, TWS115, NB16 , Cyclone, Roxa Plus, AS70, Clari Air II, RC500, Torus (NB05), Aria Me , Ace 130, TWS106, Soundbyte Plus , TWS116, AS9S Headphones, AS90T-RMA, AS90-RMA, AS90TA-RMA, AH6 Headphone, Aria 90C, Aria 8090T, Alto Clair 2, NB18, Aria Me S, Repose, Breeze, Pebble

This Troubleshooting is for Connecting a Bluetooth device DIRECTLY to your Windows Computer's Built-in Bluetooth.
The Built-in Bluetooth of some old PCs might not work, or not work well, thus, you may not be able to use the direct Bluetooth connection, or have unstable connection, hear choppy sound cutting out intermittently, etc., in this case, please try the following solutions: 

Solution 1.  Reboot your Bluetooth Driver
  1) Right-click the Start button, select Device Manager.
  2) Find “Bluetooth” section,  then Right-click on your device Bluetooth driver and select  “Disable device”.
  3) Restart your PC and repeat the above steps to Enable the Bluetooth driver again   (select  “Enable device”)
  4) Pair your Bluetooth Headphone/Speaker/Receiver with the PC again.


Solution 2. Use an External Bluetooth Driver
This method essentially "Bypasses" your Windows' built-in Bluetooth. Please see our Avantree DG10, DG40S , DG45 or Avantree DG80 for more details or contact us at support@avantree.com.

Go to full product support page of [Audition, Audition Procast, ANC031, AH6B , SP850, Aria Pro 90P, Aria, TWS115, NB16 , Cyclone, Roxa Plus, AS70, Clari Air II, RC500, Torus (NB05), Aria Me , Ace 130, TWS106, Soundbyte Plus , TWS116, AS9S Headphones, AS90T-RMA, AS90-RMA, AS90TA-RMA, AH6 Headphone, Aria 90C, Aria 8090T, Alto Clair 2, NB18, Aria Me S, Repose, Breeze, Pebble]
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