TWS106 Product Support

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

Step 1. Remove earbuds from the case. One earbud will enter PAIRING MODE with the LED flashing BLUE.

Step 2. Go to Bluetooth setting on your mobile device. Search and select "Avantree TWS106R" or "Avantree TWS106L" to connect. After connecting, your device will display "Connected" and the LED will turn off.

Step 3.  Please DO accept the pop-up pairing request from your device. Now you can stream music.

Once paired successfully, they will auto reconnect with the LAST connected device once they powered on. If not, please click "Avantree TWS106R" or "Avantree TWS106L" on your device to manually reconnect.

To enter pairing mode, simply remove the earbuds from the case. One earbud will enter PAIRING MODE with the LED flashing BLUE.

Find "Avantree TWS106" on your device's Bluetooth menu to connect.

Once connected successfully, the LED indicaotr on both earbuds will dim out.

On your next use, they should automatically reconnect.

IF you'd like to connect the TWS106 to another device, please turn the Bluetooth on the original device OFF. When TWS106 cannot find anything to reconnect to, it'll automatically enter pairing mode again, and you'll be able to find it on the new device.

Either Earbud can be used independently without the other. 

Step 1. Make sure you have previously connected the earbuds with your phone as a TWS pair first.

Step 2. Next - remove the earbud you want to use from the case and it will automatically reconnect with your phone.

Note: when you use one earbud, R earbud controls volume up and next track while the L earbud controls volume down and previous track.

Double-click  on the right earbud to turn the volume up and the same on the left to turn the volume down.

Normally, size M earbud tips work for most people and they have already been on the earbuds. So if it does not fit you, please do the following:

1. Choose a snug-fitting pair of earbud tips.

2. Insert earbuds and adjust for secure fit.

Basic Controls

LED Indicators

Earbuds LED indication

Charging case LED indication

Step 1. Put both earbuds back into the charging case.

Step 2. Press & hold both buttons for about 8s, until the LED flashes BLUE 3 times then turns off.

Step 3. Remove both earbuds from the case, keeping them close together so they connect to each other. When complete, the LED on the RIGHT earbud should flash BLUE faster than the LEFT earbud.

Step 4. Earbuds are now reset. Before re-pairing them to your device again, turn on your device's Bluetooth settings:

*Make sure to remove previous Avantree TWS106R and Avantree TWS106L profiles

Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) or simply show up online in our twice daily live Zoom Clinic. We will help you to fix it.

Session 1 
Zoom Link - https://us02web.zoom.us/j/6557062216
Time: 9-10AM Easter Time || 1-2PM Greenish Mean Time || 2-3PM Frankfurt Time

Session 2
Zoom link - https://us02web.zoom.us/j/6855732479
Time: 11AM-12PM Pacific Time || 2-3PM Eastern Time || 7-8PM Greenish Mean Time || 8-9PM Frankfurt Time

If you hear the voice prompt say "Low battery, please charge", you will need to charge your earbuds.

Charging the earbuds in the charging case

Place the right and left earbud in their respective positions in their charging case.

The LED on both earbuds will light up on BLUE to indicate that they are charging then automatically turn off when charging is complete. It takes about an hour to fully charge the earbuds in the case.

Charging the Case

Insert the USB C (smaller) end into the charging port on the back of the case and the USB end into a power source. You can either use the included charging cord or any USB C charging cable to charge.

When plugged in, the LEDs on the front of the case will flash WHITE according to the current battery level.

If the left-most LED flashes WHITE 4 times, it means that the battery level of the case is less than 25% and you will need to charge the case.

When the case is fully charged, all four LEDs will light up WHITE for about 5 minutes then turn off.

The fully charged earbuds can last up to 7 hours, while a fully charged case can charge the earbuds 15-16 times, providing up to an additional 113 hours of play time. While the case is charging, it will also charge the earbuds inside the case.

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

This Troubleshooting is for Connecting a Bluetooth device DIRECTLY to your Windows Computer's Built-in Bluetooth.
The Built-in Bluetooth of some old PCs might not work, or not work well, thus, you may not be able to use the direct Bluetooth connection, or have unstable connection, hear choppy sound cutting out intermittently, etc., in this case, please try the following solutions: 

Solution 1.  Reboot your Bluetooth Driver
  1) Right-click the Start button, select Device Manager.
  2) Find “Bluetooth” section,  then Right-click on your device Bluetooth driver and select  “Disable device”.
  3) Restart your PC and repeat the above steps to Enable the Bluetooth driver again   (select  “Enable device”)
  4) Pair your Bluetooth Headphone/Speaker/Receiver with the PC again.


Solution 2. Use an External Bluetooth Driver
This method essentially "Bypasses" your Windows' built-in Bluetooth. Please see our Avantree DG10, DG40S , DG45 or Avantree DG80 for more details or contact us at support@avantree.com.

One side sound is often caused by one earbud not properly connected to the other. Please try the steps below if this happens.

Solution 1: Soft Reset.

Put both earbuds into the charging case, close the lid, and let it sit for a few minutes. Take them out again and see if the issue gets resolved.

Solution 2: Factory Reset & Re-pairing

Step 1. Put both earbuds back into the charging case.

Step 2. Press & hold both buttons for about 8s, until the LED flashes BLUE 3 times then turns off.

Step 3. Remove both earbuds from the case, keeping them close together so they connect to each other. When complete, the LED on the RIGHT earbud should flash BLUE faster than the LEFT earbud.

Step 4. Earbuds are now reset. Before re-pairing them to your device again, turn on your device's Bluetooth settings:

*Make sure to remove previous Avantree TWS106R and Avantree TWS106L profiles*

Step 5. Put both earbuds close to your device and the RIGHT earbud should be detected first, tap on "Avantree TWS106R" and press OK to allow connection:






DONE. Both earbuds should now be connected and have sound.


If factory resetting doesn't work, please contact us at support@avantree.com immediately.

There may be some causes for this issue.

Reason 1. There is only one microphone working when you using two earbuds - the one of the earbud which connected with the phone.

So when you share one earbud with other people, please confirm the microphone on which earbud before using it for talking

How to confirm the microphone on which earbud?

1. The earbud you hear "Connected" voice prompt

2. If you miss the voice prompt, please check the Bluetooth list on your device, the one which shown as "Connected"

Reason 2. If you answer calls on your mobile device instead using the earbuds. Your device may use the the built-in microphone of your phone as default.

So please choose the audio device as Avantree TWS106R or Avantree TWS106L (depends on the mic on which earbud) when on a call.

If you are still having difficulty pairing the Avantree Headphone/Speaker/Receiver to your devices, please refer to the methods below to troubleshoot.

Check Point: Did you Get the Headphone/Speaker/Receiver into Pairing Mode?

Powering on does NOT mean pairing mode. Pairing Mode for Avantree = The LED indicator on the Headphone/Speaker/Receiver flashing RED & BLUE. If it's not doing that, it's not in pairing mode, you won't find it on your device.

Other than the indicator, if you're using a Headphone/Speaker that has voice prompt (i.e. it says "welcome to Avantree" when you power it on,) it'll say "Pairing" when it's in pairing mode.

If it's flashing RED & BLUE yet you can't connect it, please refer to the steps below.

Step 1: Reboot it and try again.

Yes, the good o' soft reset often resolves the issue. Please give it a go. Please also try rebooting your Phone/Computer.
If you still can't get them to connect, please proceed to step 2.

Step 2: Try it Somewhere Else.

Bluetooth connection can often be interfered with by other wireless connections such as WiFi Router, TV streaming device, or even another Bluetooth device. Please either move them away or try to do the pairing somewhere else.

If you are still unable to pair, continue to Step 3.

Step 3: Factory Reset.

Factory reset the Avantree Headphones/Speaker/Receiver may help. If you're not sure how to do the reset, please follow the below steps to find the instructions:

1.Go to Avantree.com

2.Enter "Product Name/Model Number+reset" and search. Click "Support " and you will find the guide of how to factory reset your device.

After resetting, the device should automatically reenter pairing mode.

If you have any more questions or need further assistance, feel free to contact us at support@avantree.com

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

Bluetooth headphones / earbuds can be used with Bluetooth-enabled smart TV directly. If your TV does not have built-in Bluetooth, then you will need a Bluetooth audio transmitter to use with your Bluetooth Headphones for TV. Or you can simply get a Bluetooth headphone TV set instead.

Note:
1. TV Bluetooth does not support aptX Low Latency and you might detect slight audio delay via Bluetooth.
2. TV Bluetooth does not normally offer a great operating range. Good quality Bluetooth audio transmitter will support longer operating range.
3. TV Bluetooth normally mute the TV speaker as well as all other TV audio outputs. So for users perfer TV speaker OR soundbar working at the same time, please use external Bluetooth transmitter instead of TV Bluetooth. 

If no above concerns, use your Bluetooth headphones with TV Bluetooth is the easiest solution for you. 

For First Time Use
1) Enter your Avantree Headphones into Bluetooth Pairing / Discoverable Mode.

2) Go to TV Bluetooth Settings and select Avantree Headphones to Connect.

Samsung Smart TV

Use your TV remote control to pair with the Bluetooth headphone. Different TV models are slightly different:

·       2019, 2018 and 2017 Smart Samsung TVs (R, N, and M models): Home > Settings > Sound > Sound Output > Bluetooth Speaker List

·       2016 Smart Samsung TVs (K models): Home > Settings > Sound > Expert Settings > Wireless Speaker Manager > Bluetooth Audio Devices

·       2015 Smart Samsung TVs (J models) - Samsung SoundConnect devices: MENU > Sound > Additional Settings > TV SoundConnect

·       2015 Smart Samsung TVs (J models) - Other Bluetooth audio devices: MENU > Sound > Additional Settings > Bluetooth Audio

·       2014 Smart Samsung TVs (H models) - Samsung SoundConnect devices: MENU > Sound > Speaker Settings > TV SoundConnect

·       2014 Smart Samsung TVs (H models) - Other Bluetooth audio devices: MENU > Sound > Speaker Settings > TV Sound Output > Bluetooth Headphone

LG TV

Use your TV remote control to >

·       Select the Settings icon

·       Select Advanced Settings

·       From the Sound menu select Sound Out

·       Select Bluetooth from the list

·       Select the Avantree Headphone from the Bluetooth Device list to connect

Sony Smart TV
Use your TV remote control to >

·       Press the HOME button on the remote control,

·       Select Settings → Remote and Accessories → Bluetooth setting → Add device

·       Select Avantree Headphones → press ENTER button.

Vizio Smart TV

Use your TV remote control to >

·       Go to TV main menu →Bluetooth option → Pair device

·       Select "Start searching for devices"

·       Select Avantree Headphones → press ENTER button.

·       You will then need to turn the Bluetooth audio on. Please take the following steps to do so:

o   Go back to the Main Menu and select TV settings

o   Then select Audio

o   Turn on Bluetooth Audio

Your headset should now be getting audio.

Please check manufacture website for other brands. 

For Subsequent Use

·       Turn On the headphones (Note: If your Bluetooth headphones do not support dual link, please turn Bluetooth OFF on the previously connected Bluetooth devices, e.g. cellphone, PC, to avoid interferences.)

·       Use TV Remote control to go to its Bluetooth settings

·       Re-connect to the headphone. (NO need to pair again)

If you find that the earbuds are not secure and comfortable enough, but none of the ear tips fit you, you may go to the below link to purchase a pair of extra small ear tips. 

https://avantree.com/extra-small-xs-size-ear-tips 

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

Your pacemaker is designed to work properly around most appliances and tools. However, electromagnetic interference (EMI) from headphones and earbuds may affect how your pacemaker works. These effects are usually temporary. Still, we recommend following these guidelines to stay safe.

Anything that transmits Bluetooth or with a magnet inside cannot be used closer than 6'' (15 cm) to a pacemaker. All of our Headphones, Speakers, and Earbuds, as well as all of our Bluetooth products fall under this category, and must not be placed very close to your pacemaker. Normal usage of our headphones and earbuds - wearing them in or over your ears - is completely safe.

The Takeaway: It’s safe to use headphones and earbuds with your pacemaker, but you should not drape them around your neck or store them in a breast or other shirt pocket - as that would put them too close to your pacemaker. Normal usage should bear no problems.

Many Avantree products have incorporated the latest "aptx low latency" codec technology, for superior stereo quality sound without any noticeable delay (known as latency).

• What is aptX Low Latency - https://www.aptx.com/aptx-low-latency
• Certified aptX Low Latency device list - https://www.aptx.com/products?field_aptx_type_tid=484

* Important note*

To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.       

How about the audio delay when use different wireless audio codec?

Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.

Related FAQ >

• What Avantree products support aptX Low Latency and aptX HD?
• Bluetooth Audio Delay Experiment Video - aptX Low Latency vs others

Here are a few things you'd want to know about Bluetooth...

1. Bluetooth by nature is a short-range wireless technology.

Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.

2. Bluetooth Signals are easily interfered with.

Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.

If you want a better range & less interference, try to stay clear of the things mentioned above.

3. There are two types of Bluetooth.

In short, they are “Class 1” and “Class 2.”  Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.  

4. The “Actual Range” depends on a lot of things.

Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.

5. The “Transmitter” and the “Receiver.”

Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.

There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.

Here are some examples:

• Transmitters: Phone, Computer (can sometimes use as receiver), TV.
• Receiver: Headphones, Speaker

Avantree offers the following customer support to help you make the best of our products?

Online DIY Support

1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product name

Agent Support

1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

Avantree offers the following native language support?

English
Spanish
Italian
German
French
Chinese

See more details in Warranty Policy and RMA Policy

Avantree Products RMA (Return Merchandise Authorization) Procedure

1.     60-Days-Return-Refund

Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

Customer will be responsible for return shipment cost unless item is returned due to defective issues.

Avantree RMA centers are located at:

-        USA - San Jose & Los Angeles

-        Canada – Vancouver

-        EU - London, UK

-        Australia – Roxburgh Park

-        Asia – Cebu, Philippines

-        Asia – Hong Kong, China

-        Asia – Shenzhen, China

2.     Defective RMA

Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

Step 3: Replacement

3.1. Confirmed Defective Unit

-        Avantree provides RMA (CD) number to customer

-        Customer returns the product to Avantree

o   Purchased within 6 months – Avantree will cover the return label cost.

o   Purchased over 6 months ago – Customer will cover the return label cost.

-        Avantree arranges the Replacement

o   Will be arranged as soon as the return shipment has been shipped.

o   Customer can expect to receive the replacement unit within 5-7 working days.

3.2. Back-for-Investigation Unit

-        Avantree provides RMA (BI) number to customer

-        Customer returns the product to Avantree. Customer will cover the return label cost.

-        Avantree arranges the follow up

o   Confirmed Defective Units – Please Refer to Section 3.1.

o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

Note:

1. The RMA return unit will be equivalent to or better than the condition of the defective unit
2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
3. Replacement Unit Warranty Terms:
   • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
   • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

Return Policy:

Every Avantree product purchased from our website comes with an up to 60 days free trial.

Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

Warranty Policy:

Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

However, this warranty does NOT cover:

· Damage from misuse or abuse,

· Damage from lack of reasonable care,

· Damage from force majeure,

· Damage from natural forces/disasters,

· Damage from inadequate repairs performed by unauthorized service centers,

· Water damage on non-water-resistant products,

· Theft or losing the item.

If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

1. on the bottom of the product;

2. on the inside of the Headband, just above the Earcups;

3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

4. on metal head of the adapter;

Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

Remarks:

1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.

If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.

If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.

Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.

Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.

Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!

Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.

Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!

If you still have problems, please feel free to contact us via support@avantree.com.

As you may know, earbuds get dirty pretty easily... Earwax, dust, water etc. can all do damage to them. Uncleaned earbuds may lead to...

• Music sounding muddy or muffled
• Different volume on the two earbuds
• Abnormaly low volume / tinny sound after using for a period of time

Daily maintaince can effectively eliminate such problems.

• Before wearing the earbuds, make sure to clean the inner side of the ear.
• Always wear and use earbuds in dry condition.
• After using the earbuds, wipe the inside of the earbud tip with a soft and dry towel to remove dust, earwax, or oil from your skin.

If you're already experiencing different volume levels between the two earbuds, please try to follow the following steps to clean them out:

(These apply to all Avantree earbuds, but the following uses the NB18 as an example.)

1. Materials you'll need: a cotton swab and dried brush (if you can't find the black cleaning brush, a toothbrush can work instead.)

2. Take off the earbud tips from the earbuds smoothly. Do not detach the earbud tip from the earbud excessively as it may tear.

3. Use a cotton swab and dried brush to remove any debris and foreign materials.

4. If foreign substance is still present, try brushing the earbuds again to dislodge the remainder.

5. After you finish cleaning, please assemble the earbud tip back to the earbud properly. Cover the latch at the bottom of the earbud with the earbud tip like below.

Please note: Do not use liquid like alcohol or soapy water for cleaning earbuds as some of our earbuds are not alcohol-proof or soapy-waterproof.

If the problem still exists after cleaning the earbuds, please contact support@avantree.com for help.

If you want to connect the TWS106 earbuds with two devices without having to re-pair everytime you switch devices, please follow this guide:

Step 1: Designate one ear bud side for each device — In this example, the RIGHT ear bud will be for a Phone(device #1) and the LEFT ear bud will be for a Laptop(device #2).

Step 2: Make sure both ear buds are inside the charging case.



Step 3: Make sure device #2 Bluetooth is OFF. Then Turn ON Bluetooth for device #1 and ONLY take out the RIGHT ear bud for pairing. Device #1 is now connected to the RIGHT ear bud (Avantree TWS106R).




Step 4: Put BOTH earbuds back into the charging case — Make sure device #1 Bluetooth is OFF. Then Turn ON Bluetooth for device #2 and ONLY take out the LEFT ear bud for pairing. Device #2 is now connected to the LEFT ear bud (Avantree TWS106L).



Step 5: Put BOTH earbuds back into the charging case. You can now turn both Bluetooth ON for device #1 and #2.

Step 6: Now, if you want to use device #1, take out the RIGHT ear bud first and let it connect. After it connects, take out the LEFT ear buds and it should automatically sync. Both earbuds should now have sound with device #1.

Step 7: To switch to device #2, put BOTH earbuds back into the charging case. Take out the LEFT ear bud first and let it connect. After it connects, take out the RIGHT ear buds and it should automatically sync. Both earbuds should now have sound with device #2.