$12.99
SP850 Product Support
User Manual (2 Results)
Guide & Troubleshooting ( 0 Results)
Top Questions
- How to Use a Micro SD Card
The SP850 can play music stored on a micro SD card, if desired. Simply insert a micro SD card into its port at the bottom of the SP850. The speaker will need about 30-40 seconds to read the micro SD card before it can begin playing music.
The order of the songs will be whatever you have set it as. If you would like to change the order, please manually edit it through your computer.
Note: The SP850 cannot read micro SD cards that are larger than 32 GB and can only play music that is in MP3/WAV/WMA form. Please make sure both of these requirements are met when playing music with a micro SD card.
- How to change folder
-Click the MODE transfer to SD Card format.
-Click MENU, it will show "Local folder" at the bottom of the screen.
-Click "Next track" button twice.
-Click MUNE to select "Local folder".
After these steps, you will see all the folders on the screen.
-Click "Next track" button to choose which folder you want and
final Click the MUNE to confirm it .
-Click "Next track" to select one song of the folder
-Click the MUNE to play the song and turn back to the main menu screen.
These steps can help you change the folder you want.
Was this article helpful?> - How to listen songs automatically in all folders?
Method 1
-Click the MODE transfer to SD Card format.
-Click Menu, the screen will show " Repeat" at the top,
-Click Menu to select it.
-Click Menu to select "Repeat All"
-Click the play button below MENU
After these steps, songs in all folders will play automatically.
Method 2
-Click the MODE transfer to SD Card format.
-Click Menu, the screen will show " Repeat" at the top,
-Click Menu to select it.
-Click Menu to select "Repeat All"
-Click "Next track" twice to select “Repeat one”
-Click Menu to select “Random”
-Click the Play button below Menu twice back to the main menu screen.
After these steps, songs in all folders will play automatically.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to change folder
- What is the Playback Order of SD Card Songs?
The Soundbyte/Boombyte offers 4 different play modes for the SD card：
1. Repeat All – It plays all tunes in each and every folder on the SD card, starting with the earliest uploaded folders/tunes first. At the end it'll repeat.
2. Repeat Folder – It plays tunes in one specific folder only, starting with the earliest uploaded tunes first. When it reaches the end of the folder, it'll repeat.
3. Repeat One – It plays the same tune on repeat.
4. Random Mode – It randomly plays your tunes from all folders.
If you have some tunes you particularly like, we recommend using Repeat Folder mode - put all of the songs you want to repeat in one folder and use this mode.When you stop playback, the Soundbyte/Boombyte will remember the mode and the track and will resume where you left off the next time you press play.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Enter Bluetooth Pairing Mode
Step 1: Entering Pairing Mode on the SP850/SP860(Soundbyte) radio/speaker.
Twist the power/volume dial clockwise to turn the SP850/SP860(Soundbyte) on. The screen will light up and go directly into the mode that it was in the last time you used it. If it is not already in Bluetooth mode, simply press the button under the display with the Bluetooth icon and the SP850/SP860(Soundbyte) will say "Bluetooth mode, Pairing".
Note: The SP850/SP860(Soundbyte) will automatically reconnect to the device it was most recently paired with. If you would like to pair the SP850/SP860(Soundbyte) with a different device, disconnect it from any other devices.
Step 2: Connect the Speaker.
In the Bluetooth settings, locate "Avantree SP850"/"Soundbyte". If the speaker is in pairing mode, it should say "Ready to pair" underneath "Avantree SP850/SP860(Soundbyte). Click "Pair" to connect the speaker.
After connecting the SP850/SP860(Soundbyte), the voice prompt will say "Connected, ready for use" and the display will show "Connected".
Note: In Bluetooth mode, the SP850/SP860(Soundbyte) has many equalizer options for playing music. To access these options, simply short-press the "Menu" button and select "Equalizer". Choose whichever mode you enjoy the most!
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use in FM Mode
One of the features of the SP850 is the FM radio. To set the SP850 in FM mode, simply press the "Mode" button underneath the display. Please refer to the guides below for more instructions on how to operate the SP850 in this mode.
- Deleting a Saved Channel
Deleting a single station
To delete one saved channel, go to that channel either with the number buttons at the top of the SP850 or with the forward/backward buttons on either side of the play/pause button underneath the display. When you are on the station you would like to delete, short-press the "Menu" button and select the "Delete" option in the menu. Pressing the "Menu" button again will delete this station, and all other saved stations after it will move one number up.
For example, if you delete the station in channel 5 and you have 7 channels saved, then channels 6 and 7 will now become channels 5 and 6 respectively after you delete channel 5.
Deleting all saved stations
If you would like to delete all of your saved stations, go to the menu by short-pressing the "Menu" button and select "Delete all" (which should be the option right underneath "Delete"). Pressing the "Menu" button again will delete all of your saved channels.
Was this article helpful?> - Finding Available Stations
If you would like to browse all available stations in your area, short-press the "Menu" button under the display. Select "Auto-searching" by pressing the "Menu" button again ("Auto-searching" should be the first option).
Now, the SP850 will cycle through all of the radio frequencies and save the ones that are broadcasting in your area. To go back and forth between the saved channels, use the forward and backward buttons on either side of the play/pause button. Alternatively, you can use the number buttons to go to whichever station is saved in that slot.
Was this article helpful?> - Navigating the Menu
In FM mode, you can access the menu to perform different tasks. To open the menu, simply short-press the "Menu" button located underneath the display.
When inside the menu, use the forward/backward buttons located on either side of the play button to go up and down in the menu screen.
The options in the menu are: "Auto-searching", "Change channel", "Delete", and "Delete all". The "Return" option returns you to the previous screen. To select one of these options, press on the "Menu" button again.
If you are inactive on the menu screen for a long period of time, it will automatically exit you out of the menu and return to the FM radio screen.
Was this article helpful?> - Navigating Through Stations
There are a few ways to navigate through the stations in FM mode.
Method 1: Manually entering the station
By using the number buttons at the top of the device, you can enter in the number to a station of your choice (without the decimal point) and the SP850 will go to that station. Additionally, entering in a station will save that station into the next available slot which can be easily accessed if you want to return to that station.
Method 2: Number Buttons
If you have saved your stations in the SP850, you can press the number buttons at the top of the device to go to the station saved in that channel's number. For example, if you saved station 97.3 in slot 1, pressing the number 1 will take you to station 97.3.
Method 3: Scrolling through the stations
If you press and hold on the forward/backward buttons on either side of the play/pause button, the SP850 will scroll through the stations until it finds the closest available station and save it under the next available numbered slot.
Method 4: Manually scrolling through each frequency
To scroll through each individual frequency, you will need to first go to the menu by short-pressing the "Menu" button under the display. Then select "Change channel" and select "Frequency". After returning to the FM radio screen, each click on the forward/backward buttons will allow you to go to the next/previous frequency respectively without the SP850 automatically finding the next/previous station.
Was this article helpful?> - Preset Favorite Channel
Setting and saving a radio station
Saving Favorite Stations
Step 1: Take note of the station numbers of the stations you would like to save during auto-searching(Finding Available Stations).
Step 2: Press and hold the "MENU" button, then select "Factory Reset" to clear all auto saved stations.
Step 3: Enter the station numbers directly. For example: press the numbers 9-7-3, and FM 97.3 will be saved to Station 1; then press 1-0-3-6 and FM 103.6 will be saved to Station 2. Continue entering the numbers directly to select and save stations.
Notes: The saved stations will be set in ascending order by default, (For example: If you want to save the stations 103.6; 101.2; 102.5; and 87.7, no matter which channel you prefer to save as channel 1, it will default to Station 1: 87.7; Station 2: 101.2; Station 3: 102.5; Station 4: 103.6)
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Deleting a Saved Channel
All Questions
- Basic & Advanced Functions
- Guide - Basic Controls
Function Operation General Power On Twist the power/volume dial clockwise Power off Twist the power/volume dial counter-clockwise Micro SD mode Press Mode once FM Mode Press Mode once Reconnect to the last paired device Press Bluetooth symbol once Disconnect Press and hold the Bluetooth symbol for 2 seconds Music Related Pause/Play Press Play button once Next track Press the Forward button once Previous track Press the Backward button once Volume Up Twist the volume dial clockwise Volume Down Twist the volume dial counter-clockwise Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Charge
If you can hear the the voice prompt say "Low battery" and see the display indicate that the battery is low, you will need to charge the SP850.
Instructions:
Insert the micro USB (smaller) end into the charging port on the SP850 and the USB end into a power source. You can either use the included charging cord or any USB to micro USB cable to charge.
Note: Please take off the plastic wrapping of the battery for 1st time use.
Indicators:
If the SP850 is off, the display will show the battery symbol while it is charging with different levels indicating how much the device is charged. When the SP850 is finished charging, the battery on the display will be full.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to use the SP850 Microphone?
There is a built-in Mic with the SP850.
You can use the mic for call When the SP850 Use as wired(How to Use as a Wired Speaker) Or wiress(How to Use as a Wiress Speaker）speaker.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use a Micro SD Card
The SP850 can play music stored on a micro SD card, if desired. Simply insert a micro SD card into its port at the bottom of the SP850. The speaker will need about 30-40 seconds to read the micro SD card before it can begin playing music.
The order of the songs will be whatever you have set it as. If you would like to change the order, please manually edit it through your computer.
Note: The SP850 cannot read micro SD cards that are larger than 32 GB and can only play music that is in MP3/WAV/WMA form. Please make sure both of these requirements are met when playing music with a micro SD card.
- How to change folder
-Click the MODE transfer to SD Card format.
-Click MENU, it will show "Local folder" at the bottom of the screen.
-Click "Next track" button twice.
-Click MUNE to select "Local folder".
After these steps, you will see all the folders on the screen.
-Click "Next track" button to choose which folder you want and
final Click the MUNE to confirm it .
-Click "Next track" to select one song of the folder
-Click the MUNE to play the song and turn back to the main menu screen.
These steps can help you change the folder you want.
Was this article helpful?> - How to listen songs automatically in all folders?
Method 1
-Click the MODE transfer to SD Card format.
-Click Menu, the screen will show " Repeat" at the top,
-Click Menu to select it.
-Click Menu to select "Repeat All"
-Click the play button below MENU
After these steps, songs in all folders will play automatically.
Method 2
-Click the MODE transfer to SD Card format.
-Click Menu, the screen will show " Repeat" at the top,
-Click Menu to select it.
-Click Menu to select "Repeat All"
-Click "Next track" twice to select “Repeat one”
-Click Menu to select “Random”
-Click the Play button below Menu twice back to the main menu screen.
After these steps, songs in all folders will play automatically.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to change folder
- What is the Playback Order of SD Card Songs?
The Soundbyte/Boombyte offers 4 different play modes for the SD card：
1. Repeat All – It plays all tunes in each and every folder on the SD card, starting with the earliest uploaded folders/tunes first. At the end it'll repeat.
2. Repeat Folder – It plays tunes in one specific folder only, starting with the earliest uploaded tunes first. When it reaches the end of the folder, it'll repeat.
3. Repeat One – It plays the same tune on repeat.
4. Random Mode – It randomly plays your tunes from all folders.
If you have some tunes you particularly like, we recommend using Repeat Folder mode - put all of the songs you want to repeat in one folder and use this mode.When you stop playback, the Soundbyte/Boombyte will remember the mode and the track and will resume where you left off the next time you press play.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Enter Bluetooth Pairing Mode
Step 1: Entering Pairing Mode on the SP850/SP860(Soundbyte) radio/speaker.
Twist the power/volume dial clockwise to turn the SP850/SP860(Soundbyte) on. The screen will light up and go directly into the mode that it was in the last time you used it. If it is not already in Bluetooth mode, simply press the button under the display with the Bluetooth icon and the SP850/SP860(Soundbyte) will say "Bluetooth mode, Pairing".
Note: The SP850/SP860(Soundbyte) will automatically reconnect to the device it was most recently paired with. If you would like to pair the SP850/SP860(Soundbyte) with a different device, disconnect it from any other devices.
Step 2: Connect the Speaker.
In the Bluetooth settings, locate "Avantree SP850"/"Soundbyte". If the speaker is in pairing mode, it should say "Ready to pair" underneath "Avantree SP850/SP860(Soundbyte). Click "Pair" to connect the speaker.
After connecting the SP850/SP860(Soundbyte), the voice prompt will say "Connected, ready for use" and the display will show "Connected".
Note: In Bluetooth mode, the SP850/SP860(Soundbyte) has many equalizer options for playing music. To access these options, simply short-press the "Menu" button and select "Equalizer". Choose whichever mode you enjoy the most!
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use in FM Mode
One of the features of the SP850 is the FM radio. To set the SP850 in FM mode, simply press the "Mode" button underneath the display. Please refer to the guides below for more instructions on how to operate the SP850 in this mode.
- Deleting a Saved Channel
Deleting a single station
To delete one saved channel, go to that channel either with the number buttons at the top of the SP850 or with the forward/backward buttons on either side of the play/pause button underneath the display. When you are on the station you would like to delete, short-press the "Menu" button and select the "Delete" option in the menu. Pressing the "Menu" button again will delete this station, and all other saved stations after it will move one number up.
For example, if you delete the station in channel 5 and you have 7 channels saved, then channels 6 and 7 will now become channels 5 and 6 respectively after you delete channel 5.
Deleting all saved stations
If you would like to delete all of your saved stations, go to the menu by short-pressing the "Menu" button and select "Delete all" (which should be the option right underneath "Delete"). Pressing the "Menu" button again will delete all of your saved channels.
Was this article helpful?> - Finding Available Stations
If you would like to browse all available stations in your area, short-press the "Menu" button under the display. Select "Auto-searching" by pressing the "Menu" button again ("Auto-searching" should be the first option).
Now, the SP850 will cycle through all of the radio frequencies and save the ones that are broadcasting in your area. To go back and forth between the saved channels, use the forward and backward buttons on either side of the play/pause button. Alternatively, you can use the number buttons to go to whichever station is saved in that slot.
Was this article helpful?> - Navigating the Menu
In FM mode, you can access the menu to perform different tasks. To open the menu, simply short-press the "Menu" button located underneath the display.
When inside the menu, use the forward/backward buttons located on either side of the play button to go up and down in the menu screen.
The options in the menu are: "Auto-searching", "Change channel", "Delete", and "Delete all". The "Return" option returns you to the previous screen. To select one of these options, press on the "Menu" button again.
If you are inactive on the menu screen for a long period of time, it will automatically exit you out of the menu and return to the FM radio screen.
Was this article helpful?> - Navigating Through Stations
There are a few ways to navigate through the stations in FM mode.
Method 1: Manually entering the station
By using the number buttons at the top of the device, you can enter in the number to a station of your choice (without the decimal point) and the SP850 will go to that station. Additionally, entering in a station will save that station into the next available slot which can be easily accessed if you want to return to that station.
Method 2: Number Buttons
If you have saved your stations in the SP850, you can press the number buttons at the top of the device to go to the station saved in that channel's number. For example, if you saved station 97.3 in slot 1, pressing the number 1 will take you to station 97.3.
Method 3: Scrolling through the stations
If you press and hold on the forward/backward buttons on either side of the play/pause button, the SP850 will scroll through the stations until it finds the closest available station and save it under the next available numbered slot.
Method 4: Manually scrolling through each frequency
To scroll through each individual frequency, you will need to first go to the menu by short-pressing the "Menu" button under the display. Then select "Change channel" and select "Frequency". After returning to the FM radio screen, each click on the forward/backward buttons will allow you to go to the next/previous frequency respectively without the SP850 automatically finding the next/previous station.
Was this article helpful?> - Preset Favorite Channel
Setting and saving a radio station
Saving Favorite Stations
Step 1: Take note of the station numbers of the stations you would like to save during auto-searching(Finding Available Stations).
Step 2: Press and hold the "MENU" button, then select "Factory Reset" to clear all auto saved stations.
Step 3: Enter the station numbers directly. For example: press the numbers 9-7-3, and FM 97.3 will be saved to Station 1; then press 1-0-3-6 and FM 103.6 will be saved to Station 2. Continue entering the numbers directly to select and save stations.
Notes: The saved stations will be set in ascending order by default, (For example: If you want to save the stations 103.6; 101.2; 102.5; and 87.7, no matter which channel you prefer to save as channel 1, it will default to Station 1: 87.7; Station 2: 101.2; Station 3: 102.5; Station 4: 103.6)
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Deleting a Saved Channel
- How to Adjust Screen Display Brightness？
Please follow the steps below to adjust the brightness:
Step 1: Rotate the power button on the side clockwise to turn on the Soundbyte;
Step 2: Press and hold the "MENU/OK" button to enter the system settings; click the "Next Track / Channel" button to select "Contrast" on the screen, then click "MENU/OK" to confirm; you will see "Contrast 10(default setting)" on the screen.
Step 3: Press the "Previous Track / Channel" button if you want to decrease the display brightness; the minimum brightness is 0. Press the "Next Track / Channel" button if you want to increase the display brightness; the maximum brightness is 20.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Turn the Voice Prompt ON / OFF
If you want to turn on/off the voice prompt, please refer to the following guide:
Step 1: Go to System Settings
While the SP850 is turned on, long-press the "Menu" button to go to System Settings, press the track button to scroll the options and find "Voice Setting", select it by pressing the "Menu" button again.
Step 2: Select"on" or "off", press "Menu" button to choose it and turn the voice prompt on or off, and select "return" to go back to the previous menu.
Please feel free to contact us at support@avantree.com for any further questions you have.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use as a Wired Speaker
This product CAN be used as a traditional "wired" speaker.
Simply plug one end of the 3.5mm AUX cable we provided into the speaker's 3.5mm jack, and the other end into the device you'd like to listen from. You need to turn the SP850 on and the volume up in order to hear audio through the speaker.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Listen Using Wired Headphones
You can listen to the SP850 through headphones/earbuds if desired. Simply plug in the headphones in the middle port labeled with a headphone icon on the side of the SP850 underneath the volume/power dial.
Note: We reccommend only using headphones or earbuds that do not have microphone capabilities. There may be issues with the audio (output from the headphones and the speaker at the same time) if you use headphones or earbuds with a microphone.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Factory Reset the SP850
Conducting a factory reset on the speaker will clear all past pairing data and restore the default settings for the product. You may want to reset the SP850 if you have trouble pairing it with your devices.
Step 1: Go to System Settings
While the SP850 is turned on, long-press the "Menu" button to go to System Settings.
Step 2: Select "Factory Reset"
Using the forward/backward buttons on either side of the play/pause button, navigate through the system settings until you see "Factory Reset". Select it by pressing the "Menu" button again and the SP850 will turn off and on again. It has now been reset to its default settings.
Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) or simply show up online in our twice daily live Zoom Clinic. We will help you to fix it.Session 1
Zoom Link - https://us02web.zoom.us/j/6557062216
Time: 10-11AM Easter Time || 2-3PM Greenish Mean Time || 3-4PM Frankfurt TimeSession 2Zoom link - https://us02web.zoom.us/j/6855732479
Time: 11AM-12PM Pacific Time || 2-3PM Eastern Time || 7-8PM Greenish Mean Time || 8-9PM Frankfurt TimeWas this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Guide - Basic Controls
- Troubleshooting
- Poor FM Radio Reception
If you experience reception issue under FM mode, please try the following:
1. Try to insert the charging cable, it will enhance the signal reception;
2. Check for sources of FM interference.
The FM antenna attached to the system may be picking up outside interference. Check to see if the speaker is within three feet of any other electronic or electrical devices such as: televisions, cable boxes, wireless internet routers, dimmer switches, fluorescent/energy-saving lights, blinking seasonal lights, microwaves or similar appliances, and you can find a location with better FM reception.If the above solutions don't work, please contact support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - No Sound on Windows when Using Windows' Built-in Bluetooth (No Adapter)
This Troubleshooting is for Connecting a Bluetooth device DIRECTLY to your Windows Computer's Built-in Bluetooth.
The Built-in Bluetooth of some old PCs might not work, or not work well, thus, you may not be able to use the direct Bluetooth connection, or have unstable connection, hear choppy sound cutting out intermittently, etc., in this case, please try the following solutions:Solution 1. Reboot your Bluetooth Driver
1) Right-click the Start button, select Device Manager.
2) Find “Bluetooth” section, then Right-click on your device Bluetooth driver and select “Disable device”.
3) Restart your PC and repeat the above steps to Enable the Bluetooth driver again (select “Enable device”)
4) Pair your Bluetooth Headphone/Speaker/Receiver with the PC again.
Solution 2. Use an External Bluetooth Driver
This method essentially "Bypasses" your Windows' built-in Bluetooth. Please see our Avantree DG10, DG40S , DG45 or Avantree DG80 for more details or contact us at support@avantree.com.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Headphone/Speaker/Receiver No Sound and Not Working - General
Check Point 1: Have you Connected/Paired it Properly?
Check on your device Bluetooth device list, it should say "Connected" on the menu. If not, please try to pair it to your device again.
Check Point 2: Have you been Switching between APPs?
Sometimes when you're listening to music and a call comes in, the Headphones/Speaker can have issues switching back-n-forth... this is a common Bluetooth issue and happens to every Bluetooth Headphone/Speaker.
Please choose the headphone/speaker again (if applicable) or reboot the headphone/speaker and pair them up again.
Check Point 3: Have you Charged the Headphone/Speaker?
This might seem like a simple solution but when the device is low on battery, a wide variety of issues may occur. Please make sure that it has sufficient battery level.If you've checked everything above but still no sound, please try the methods below.
Method 1: Try it on a Different Device.
If you have another phone, another laptop etc... try to connect the Headphone/Speaker to it and see if it works on the other device.
If yes, it's probably something to do with the settings on your original device, please try again.
If no, please contact us for support, you may have a faulty unit.
Method 2 (For Laptops/Computers): Check the Audio Settings.
For Windows, go into Sound Settings and Sound Control Panel. For Mac, go into Sound Preferences.
Make sure that the Headphone/Speaker you'd like to use has been selected as the Audio Output/Input device.
If you're using a Meeting Software such as Skype or Zoom, you may need to go into the app itself and adjust the settings in there as well.Method 3: Factory Reset.
If none of the methods above work, please factory reset the Headphone/Speaker and pair again. Please remember to delete the Avantree device from the paired Bluetooth device list on our sound source device, before attempting to pair again.If factory reset still can't get it to work or if you have any more questions or need further assistance, feel free to contact us at support@avantree.com
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Unable to Pair the Headphone/Speaker/Receiver with my Bluetooth Devices
If you are still having difficulty pairing the Avantree Headphone/Speaker/Receiver to your devices, please refer to the methods below to troubleshoot.
Check Point: Did you Get the Headphone/Speaker/Receiver into Pairing Mode?
Powering on does NOT mean pairing mode. Pairing Mode for Avantree = The LED indicator on the Headphone/Speaker/Receiver flashing RED & BLUE. If it's not doing that, it's not in pairing mode, you won't find it on your device.
Other than the indicator, if you're using a Headphone/Speaker that has voice prompt (i.e. it says "welcome to Avantree" when you power it on,) it'll say "Pairing" when it's in pairing mode.
If it's flashing RED & BLUE yet you can't connect it, please refer to the steps below.Step 1: Reboot it and try again.
Yes, the good o' soft reset often resolves the issue. Please give it a go. Please also try rebooting your Phone/Computer.
If you still can't get them to connect, please proceed to step 2.Step 2: Try it Somewhere Else.
Bluetooth connection can often be interfered with by other wireless connections such as WiFi Router, TV streaming device, or even another Bluetooth device. Please either move them away or try to do the pairing somewhere else.
If you are still unable to pair, continue to Step 3.
Step 3: Factory Reset.
Factory reset the Avantree Headphones/Speaker/Receiver may help. If you're not sure how to do the reset, please follow the below steps to find the instructions:
1.Go to Avantree.com
2.Enter "Product Name/Model Number+reset" and search. Click "Support " and you will find the guide of how to factory reset your device.
After resetting, the device should automatically reenter pairing mode.If you have any more questions or need further assistance, feel free to contact us at support@avantree.com
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Micro SD Card Not Working
If insert your micro SD card, but LCD screen shows "no SD card installed," or words to that effect, this is most likely because:
1. Micro SD card isn't working correctly (can't be read), you can test it using your phone or other device.
2. It cannot read micro SD cards larger than 32GB, check your micro SD card capacity.
3. The speaker supports music with MP3/WMA/WAV/APE/FLAC format, check the format of music.
If you tested above solution and no fix, there is a possibility of an unfortunately non-working unit, then we can arrange Amazon return & replacement for you to check.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Poor FM Radio Reception
- User FAQs
- What is the Playback Order of SD Card Songs?
The Soundbyte/Boombyte offers 4 different play modes for the SD card：
1. Repeat All – It plays all tunes in each and every folder on the SD card, starting with the earliest uploaded folders/tunes first. At the end it'll repeat.
2. Repeat Folder – It plays tunes in one specific folder only, starting with the earliest uploaded tunes first. When it reaches the end of the folder, it'll repeat.
3. Repeat One – It plays the same tune on repeat.
4. Random Mode – It randomly plays your tunes from all folders.
If you have some tunes you particularly like, we recommend using Repeat Folder mode - put all of the songs you want to repeat in one folder and use this mode.When you stop playback, the Soundbyte/Boombyte will remember the mode and the track and will resume where you left off the next time you press play.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- What is the Playback Order of SD Card Songs?
- Technical Knowledge
- Different Bluetooth Codecs (Latency.)
Many Avantree products have incorporated the latest "aptx low latency" codec technology, for superior stereo quality sound without any noticeable delay (known as latency).
- What is aptX Low Latency - https://www.aptx.com/aptx-low-latency
- Certified aptX Low Latency device list - https://www.aptx.com/products?field_aptx_type_tid=484
* Important note*
To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.
How about the audio delay when use different wireless audio codec?
Wireless audio codec Audio delay aptX™ HD ≥ 250ms aptX™ Low Latency ~ 40ms aptX™ ~ 70ms FastStream ~ 40ms SBC (most standard Bluetooth audio codec) ~ 220ms
Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.Related FAQ >
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - General Bluetooth Information
Here are a few things you'd want to know about Bluetooth...
1. Bluetooth by nature is a short-range wireless technology.
Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.
2. Bluetooth Signals are easily interfered with.
Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.
If you want a better range & less interference, try to stay clear of the things mentioned above.
3. There are two types of Bluetooth.
In short, they are “Class 1” and “Class 2.” Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.
4. The “Actual Range” depends on a lot of things.
Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.
5. The “Transmitter” and the “Receiver.”
Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.
There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.
Here are some examples:
- Transmitters: Phone, Computer (can sometimes use as receiver), TV.
- Receiver: Headphones, Speaker
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Different Bluetooth Codecs (Latency.)
- General Information
- Why am I always being redirected to the wrong store
If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.
Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.
Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.
Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!
Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.
Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!
If you still have problems, please feel free to contact us via support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Product/Warranty Registration Questions Has question about product registration? Please Check below.
- Examples For the Purchase Proof
Product Registration Link: https://avantree.com/product-registration
For warranty registration, if you purchased from avantree.com OR AvantreeDirect Store on Amazon / Walmart etc, you only need to provide the order number.
If you purchaesd from other stores, you will be asked to provide Proof of Purchase. You can simply provide the screeshoot or photo image of the order. Please make sure that the image contains the Store/Seller Name, Order No., and Purchase Date.
Please use the examples below (Amazon, Walmart, Lazada, Aliexpress, Newegg, Offline Outlet, Other Online Outlet) as reference:
1, Amazon
2,Walmart
3, Lazada
4, Aliexpress
5, Newegg
6, Offline Outlet
7,Other Online Outlet
Was this article helpful?> - How to find order numbers for your Amazon or Walmart orders?
Product Registration Link: https://avantree.com/product-registration
If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.
Amazon order
Method 1:
1. Login into Amazon and click the right-top-corner button “Account&List button”.
2. Find and click the button “orders” under “Your Account”.
3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.
Method 2:
You can find the order number in the order confirmation email from Amazon after placing the order.
Walmart Order
Method 1:
1. Login into Walmart and click the button “Account” at the right-top corner.
2. Find and click the “Track Order”
3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.
Method 2：
You can find the order number in the order confirmation email from Walmart after placing the order.
Was this article helpful?> - How To Register for Warranty If the Product Received As A Gift?
Product Registration Link:https://avantree.com/product-registration
If the Avantree product came as a gift, please ask the gift-giver to provide the proof of purchase for warranty registration.
For items purchased from AvantreeDirect store, all we need is the order number, e.g. the 17 digit Amazon order number so we can validate the purchase. The order number can be easily found in the buyer's order history page.
For items not purchased from AvantreeDirect stores, please include the screenshot of the purchase record.
1, Amazon
2,Walmart
3, Lazada
4, Aliexpress
5, Newegg
6, Offline Outlet
7,Other Online Outlet
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Examples For the Purchase Proof
- Other Order Related Questions
If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.
- Are there any promotions or discounts?
Generally, a new user can enjoy the 5% discount after registration.
If we have any promotion campaigns, you could find it easily on our home page.
Or you can contact our support team support@avantree.com for more information.
Was this article helpful?> - Can I change the delivery address?
Sorry, you can not change the delivery address once you place the order. If you would like to ship to another address, you could choose to cancel the current order and place a new order instead.
Was this article helpful?> - Can not place an order with a credit card?
The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.
If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.
Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.
Was this article helpful?> - How long will the tracking number be available after shipping?
The tracking number for the orders will be notified by email within 1-3 working days after delivery. (Note: For some orders from the US, EU, UK, CA, AU, we are not able to provide a tracking number due to FBA shipment. It usually will take 3-5 business days to deliver to you after you receive the shipment notification.)
Was this article helpful?> - How to buy the accessory?
Method 1
You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.
Method 2
Find related accessories on the product page.
Method 3
Go to the product support page, finding the "accessories bar" and click it.
Contact support@avantree.com for more information.
Was this article helpful?> - How to get invoice?
1, If you purchase the Avantree product on Amazon (Except for Australia www.amazon.com.au):
Step 1: Log in to your Amazon account and click the “Return & Orders” button (see below).
Step 2: Find the “Invoice” button next to the “view order detail” to download the invoice.
Note: If you purchased through Amazon AU on www.amazon.com.au, please contact support@avantree.com for the invoice.
2, If you purchased Avantree product from Avantree.com:
Please check the email “Invoice for your Avantree.com order” from Avantree; Avantree sends the invoice automatically when a customer places the order.
Was this article helpful?> - Unable to submit Product/Warranty registration or unsuccessful registration?
All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.
Was this article helpful?> - What if the page indicates that “Shipping in this country is not available”, and you can’t place the order when making a payment?
We have multi-language sites on our website corresponding to the countries/regions that we could ship to. You could use the country selector in the top right corner to choose your shipping country. If you are not able to find your country/region, we are afraid that we cannot ship to your country. For more information on where to buy, please refer to this guide Where to buy and where will you ship it from?
Was this article helpful?> - When will the out-of-stock products be available?
You can contact our support team support@avantree.com for the specific delivery time redirectly.
Was this article helpful?> - Why is there not “Add To Cart” Button?
There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Are there any promotions or discounts?
- Where to buy and where will you ship it from?
Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.
Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.
USA
Online Store： avantree.com; amazon.com;walmart.com;www.newegg.com
Warehouse: USA Avantree Warehouse OR Amazon Warehouse
Estimate Delivery Time: 2-5 Business Days
Free Shipping Rule: free shipping ≥ $14.99
Shipping Fees: $5 for order <$14.99
Canada
Online Store：avantree.com/ca; amazon.ca; www.walmart.ca
Warehouse: Amazon CA Warehouse
Estimate Delivery Time: 3-7 Business Days
Offline Stores：Canada Computers
Free Shipping Rule: free shipping ≥ CA$29.99
Shipping Fees: CA$5 for order < CA$29.99
UK
Online Store：avantree.com/uk;www.amazon.co.uk
Warehouse: Amazon UK warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ £29.99
Shipping Fees: £5 for order < £29.99
Germany
Online Store：avantree.com/eu；amazon.de
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
France
Online Store：avantree.com/eu; www.amazon.fr
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Italy
Online Store：avantree.com/eu;www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Spain
Online Store：avantree.com/eu; www.amazon.es
Warehouse: Amazon EU warehouse
Estimate Delivery Time: ：3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Bulgaria
Online Store： avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Cyprus
Online Store：avantree.com/eu; amazon.de;
www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Poland
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia)
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Romania
Online Store：avantree.com/eu;amazon.de;www.amazon.es;
www.amazon.fr;www.amazon.it;www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Finland
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Sweden
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Norway
Online Store： avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Day
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: €5 for order <$29.99
Netherlands
Online Store：avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Australia
Online Store：avantree.com/au; www.amazon.com.au;www.ebay.com.au;
www.radioparts.com.au;Gadgets4Geeks.com.au
Warehouse: Amazon AU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ A$29.99
Shipping Fees: A$5 for order < A$29.99
New Zealand
Online Store：avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Singapore
Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
UAE
Online Store：avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Israel
Online Store：avantree.com/me;www.netbitct.co.il;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Japan
Online Store：avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp
Warehouse: China warehouse
Estimate Delivery Time: :10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
South Korea
Online Store：avantree.com/me;www.gmarket.co.kr
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Thailand
Online Store：avantree.com/me;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Malaysia
Online Store：avantree.com/me; www.shopee.com.my
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Russia
Online Store：avantree.com/me; www.avantronics.ru ; https://smartiq.ru
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Switzerland
Online Store：avantree.com/me; www.matsmobile.ch; www.aliexpress.com
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: CarCom www.carcom.ch
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Hong Kong SAR China
Online Store：avantree.com/hk;
Warehouse: China warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ HKD$99
Shipping Fees: HKD$20 for order < HKD$99
South Africa
Online Store：avantree.com/za;
Warehouse: South Africa warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ R$499
Shipping Fees: R$90 for order <R$499
Mexico
Online Store：amazon.com.mx; www.mercadolibre.com.mx
Warehouse: US Amazon warehouse
Estimate Delivery Time: 3-10 Business Days
Taiwan
Online Store：avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw;
Warehouse: Taiwan warehouse
Estimate Delivery Time:3-7 Business Days
Offline Stores:
1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei;
2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei;
3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei
Free Shipping Rule: free shipping ≥ NT$149
Shipping Fees: NT$80 for order <NT$149
Others (Not Listed)
Online Store：www.aliexpress.com;
Warehouse: China warehouse
Estimate Delivery Time: 15-25 Business Days
Remarks:
1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What Kind of Customer Support does Avantree Offer?
Avantree offers the following customer support to help you make the best of our products?
Online DIY Support
1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product nameAgent Support
1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)Avantree offers the following native language support?
English
Spanish
Italian
German
French
ChineseSee more details in Warranty Policy and RMA Policy
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree's General Return & Warranty Policy?
Return Policy:
Every Avantree product purchased from our website comes with an up to 60 days free trial.
Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.
Warranty Policy:
Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.
However, this warranty does NOT cover:
· Damage from misuse or abuse,
· Damage from lack of reasonable care,
· Damage from force majeure,
· Damage from natural forces/disasters,
· Damage from inadequate repairs performed by unauthorized service centers,
· Water damage on non-water-resistant products,
· Theft or losing the item.
If you encounter issues during the warranty time, pls follow Avantree RMA Procedure.
To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Where to find Batch Number/LOT Number?
Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:
1. on the bottom of the product;
2. on the inside of the Headband, just above the Earcups;
3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;
4. on metal head of the adapter;
Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree RMA Procedure / Policy?
Avantree Products RMA (Return Merchandise Authorization) Procedure
1. 60-Days-Return-Refund
Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.
Customer will be responsible for return shipment cost unless item is returned due to defective issues.
Avantree RMA centers are located at:
- USA - San Jose & Los Angeles
- Canada – Vancouver
- EU - London, UK
- Australia – Roxburgh Park
- Asia – Cebu, Philippines
- Asia – Hong Kong, China
- Asia – Shenzhen, China
2. Defective RMA
Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:
Step 1: DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.
Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.
Step 3: Replacement
3.1. Confirmed Defective Unit
- Avantree provides RMA (CD) number to customer
- Customer returns the product to Avantree
o Purchased within 6 months – Avantree will cover the return label cost.
o Purchased over 6 months ago – Customer will cover the return label cost.
- Avantree arranges the Replacement
o Will be arranged as soon as the return shipment has been shipped.
o Customer can expect to receive the replacement unit within 5-7 working days.
3.2. Back-for-Investigation Unit
- Avantree provides RMA (BI) number to customer
- Customer returns the product to Avantree. Customer will cover the return label cost.
- Avantree arranges the follow up
o Confirmed Defective Units – Please Refer to Section 3.1.
o No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.
Note:
- The RMA return unit will be equivalent to or better than the condition of the defective unit
- The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
- Replacement Unit Warranty Terms:
- If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
- If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Why am I always being redirected to the wrong store
Video Tutorials (1 Results)
Accessories (4 Results)
Related Products (No Results)
Product Registration
Contact Us
