My LG TV and my Bluetooth Transmitter Won't Pair. What to do?
LG Smart TV users could encounter an issue when using a Bluetooth Transmitter & Headphones set.
We have observed the following issues: the Transmitter and Headphones won't stay paired, the transmitter emmitting a bright white light, and the TV asking you to Sound Share to the TV.
Here's the fix:
Step 1: Factory Reset / Clear Pairing on your Transmitter & Headphones
Please refer to the user manual of your transmitter and headphones for more information.
If you are using an Avantree product, you can visit our support site for more details.
Here are some examples:
Step 2: Lock the Bluetooth Transmitter & Headphones Set
ONLY COMPLETE THIS STEP if you own a Bluetooth Transmitter & Headphones set that has a "Lock" function. You can commonly find a "Lock" button on either the transmitter, the headphones, or both.
Sometimes, the headphones and the transmitter in your set are "factory locked." This means that they should automatically connect with each other right out of the box (with both devices turned on, of course).
Please refer to the user manual of your Transmitter/Headphone set for more information.
Avantree users can refer to our support site for more details.
For example:
Step 3: Block the TV prompt message
Most users should have resolved the issue at this point. However, if your Transmitter and Headphones unpair themselves, and you see the following prompt message on your TV, please select "BLOCK" to avoid the devices pairing.
If you accidentally selected "ACCEPT" and paired with the LG TV, you can remove the pairing history by repeating steps 1 and 2.
