SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Unable to get the TWS109 to Pair with my Device

Click on the product name to view this guide & find more help on the full product support page:

Categories
Unable to get the TWS109 to Pair with my Device

Go to the full support page of the related products:

Please first refer to this guide on pairing your headphones.

If you are still having difficulty pairing the headphones to your devices, refer to the methods below to troubleshoot.

Step 1: Turn the headphones off and try again.

Make sure that the headphones are off. From there, hold the power button on the RIGHT earbud for about 4 seconds until the LED indicator alternates between flashing RED & BLUE. This indicates that your headphones are in pairing mode.

If you are still unable to pair, continue to Step 2.

Step 2: Reset your device’s Bluetooth.

If the TWS109 is in pairing mode and you are still unable to see “Avantree TWS109” under the Bluetooth settings on your device, please try turning off your device’s Bluetooth and turning it back on.

If you are still unable to pair, continue to Step 3.

Step 3: Factory Reset your headphones.

Please refer to this guide to conduct a factory reset on your headphones and clear its pairing history.


If you have any more questions or need further assistance, feel free to contact us at support@avantree.com

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