One Side Sound and Volume Control Issues
Note: Some in-line control features may not work on mobile phones with a Type C or Lightning port.
If you can only hear sound from one earbud or if the volume controls are malfunctioning, try these steps for troubleshooting:
- Check if the earbuds are completely plugged into your device. You may also want to try unplugging the earbuds from the device and plugging them back in again.
- Try using the earbuds with other devices to see if this problem persists. If the earbuds work normally with other devices, then the Lightning port of the initial device may be damaged.
- If you are using an adapter with the headphone then please try another adapter. 3rd party adapters may cause issues in this regard.
For further support, please email us at support@avantree.com