SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

  • FAQ
  • Troubleshooting
  • Why is the Avantree headphones' microphone not working with my PC? (Skype / Zoom / ... )

Why is the Avantree headphones' microphone not working with my PC? (Skype / Zoom / ... )

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Why is the Avantree headphones' microphone not working with my PC? (Skype / Zoom / ... )

This guide applies to all of our products > General Information Go to full support page

 

1. Check the boom mic - unplug it & plug it again. Ensure it is firmly seated in the audio jack.

2. Also please ensure your boom mic is NOT muted.
    RED dot = muted / No RED dot = unmuted.

   

3. If the Microphone does not work, please start with a diagnostic test with your cellphone first. If it works with your      cellphone, but not with computer, please go to 4.

4. Please continue troubleshooting:


Step 1: Check if the headphones are connected via both voice and music. (This applies to connecting the headphones to the built-in Bluetooth of the PC. If connected to the included dongle, please go to step 2)

Go into your Bluetooth menu and see if it shows connected both "voice" and "music", if you can not see "voice", you might not be able to use the microphone, please delete the paired history on your computer, reset the headphone and try to pair them again.


Step 2: Check your computer sound settings.
Visit your Sound Settings tab and make sure the Avantree headphone is chosen as the input and output device:
Step 3: Check the meeting Software Sound / Audio Settings.
If you're using a meeting software such as Skype, please also check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are choosen as the Avantree headphone:

For other VoIP software like Zoom, Teams etc., please refer to How to use Avantree device with Discord, Zoom, Microsoft Teams...


5. Here are some more troubleshooting steps you can try to fix the issue:

  • Make sure ALL other audio APPS are completely CLOSED. Do not use more than one AUDIO APP at a time. Your Windows system might get confused. 
  • If you are using more than one monitor, make sure you plug the USB into the DOCK rather than into one of the monitors. 
  • Try to RESTART your computer and try again in case the computer's input / output audio settings got confused. 

 

If problem still can not be solved, please feel free to contact our support team at support@avantree.com. We will help to fix this.

You can also choose to fill this Mic not working issue RMA form to let us help further on it if a phone call or Zoom meeting is not convenient:
RMA Verification Form - Microphone Not Working Well

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