SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

What Kind of Customer Support does Avantree Offer?

This guide applied to multiple products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
What Kind of Customer Support does Avantree Offer?

This guide applies to multiple products

Go to the full support page of the related products: HT5009 , Audition, HT4189, Leaf, HT280, TC417, Audition Procast, CK310, DAC02, TR302-BLK, TR302-WHT, TR302 , CK10BS, E171 , ANC031, AH6B , HT4186, SP850, Oasis Plus, TC240 , Aria Pro 90P, Aria, TWS115, NB16 , Cyclone, AS9 / AS9P Earpads, Car kit clip, Parts for Car Kit, CA01, Audition (Pro) case, AS9 / AS9P Large Version Earpads , HF026, HS102, HF027, Roxa Plus, HT380, Audikast Plus , AS70, Clip for CK11, Ego, Clari Air II, HF039, HT5006, Clari Air, AS30, TR902, RC500, Torus (NB05), AH6B - Detachable Boom Microphone, Parts for Roadtrip / SP850, Aria Me , Earbuds for NB16, 3.5mm audio cable (1M), Micro USB charging cable , Micro USB sync & charge cable , Optical cable (1M), RCA cable , USB charger (US standard), Zipper case , Charging cable for AH8M, Parts for HT381 / HT380, Parts for HT280, Headphones for HT280, Transmitter Charging Dock for HT280, Ear tips for E171/HF027/TR504, Ear tips for Apico, Charging cable for TWS109 , US standard power supply for HT381 / HT380 / HT280, HT280 earpads, USB extension cable (1M), Alto Clair Charging holder, Alto Clair - Detachable Boom Microphone with mute button, Carry Pouch, DG59M, HM100 mat, Neck loop receiver for HT380 , CK11, CK11-TTN, Stopper/ Holder for TB101L, Stopper/ Holder for TB101, Zipper case , Detachable boom mic, Ear tips for TWS109, TR603, TR410, C519M, Receiver for TC240/TC2403, Ensemble, Aria Series Headphones Charging Holder, Earpads for Aria Headphones, Ace 130, HT41899, Ear tips for TWS120, Charging case for TWS120, Left earbud for TWS120, Right earbud for TWS120, CK11-BLU, TR504, Orbit, TR500, TWS106, Opera, BS103-SLR, BS103-TTN, Soundbyte Plus , DG45, Oasis B, Samsung, LG, VIZIO, Panasonic, Sony, Bose, Sennheiser, Google, Amazon, Apple, Jabra, TWS116, Ear tips and fins set for TWS106, Charging case for TWS106, Left earbud for TWS106, Right earbud for TWS106, Type-C female to USB-A male cable (21cm), AS9S Headphones, WP400 Spare Parts , Optical cable (2M), Z-ADAD-TR307-120-BLK, Z-ADAD-TR307-120-WHT, 3.5mm audio cable (1.2M), AS90T-RMA, AS90-RMA, AS90TA-RMA, AH6 Headphone, Remaining Balance, Extra small (XS) size ear tips, 3.5mm Extension cable for wired earbuds, Earbuds for Torus(NB05), Aria 90C, Type C charging cable , Type C sync & charge cable , Mic for Orbit & Opera, HT41866, HT2804, Type C charging cable (50cm), Type C sync & charge cable (50cm ), Micro USB sync & charge cable (50cm), Type C charging cable (150cm), Type C sync & charge cable (150cm), 3.5mm Audio cable （150cm）, Optical cable (150cm) , AH6B - GLD - Detachable Boom Microphone, Orbit 5805, 6.35mm (1/4 inch) Male to 3.5mm (1/8 inch) Female Stereo Audio Adapter, Audikast D4210, TS4160, Cable clips, Audio Cable w/ Mic, Splitter Cable for PC, Aria Pro-SSD, Cable clips, Audikast D4169, Micro USB charging cable (150cm), Aria 90B, Left earbud for TWS116, Right earbud for TWS116, Charging case for TWS116, Medley Clear / 6018, Earbud tips for Ace 130, Left earbud for Ace 130, Right earbud for Ace 130, Charging case for Ace 130, Earbud fins for Ace 130, Earbud fins for Ace 130-GRE, Earbud fins for Ace 130-ORN, Earbud fins for Ace 130-BLK, Earbud fins for Ace 130-BLU, Earbud fins for Ace 130-RED, Aria 8090T, AH6B -BLK, AH6B -GLD, 3.5mm 4 conductor Microphone cable, Soundbyte 860s, Audikast 4860, AS50, Audiplex 2403s, HT381, Quartet, Alto Clair 2, Wireless Audio Receiver for Audiplex, DG10, Quartet-Extra, PHA10, Earbuds and earfins for NB18, Duet, Multi charging cable for Quartet (Micro), Earbuds Tips for PHA11, Battery for 860t/860s/SP860, Speaker for Audikast 4860, 3-in-1 60CM USB to Type C charging cable for Audiplex TR2403s, Clip Attachment for Audiplex TR2403s, Optic Sun / SG188, USB to DC power cable for HT280/380/381, 5M/16FT Aux Male to Female Coil Cable, Boom mic for Alto 1060, NB18, Roadtrip, C81, Earpads for Alto Clair Headphones, USB Car Charger, Dulcet Pro, Ace T40 / HT4130, HF2039, Ace M10 / 130T, Optic Hub, Nose pads for Optic Hub / Optic Sun, Carrying pouch for Optic Hub / Optic Sun, Charging cable for Optic Hub / Optic Sun, Blue Light Blocking Lens for Optic Hub / Optic Sun, Glasses Cloth for Optic Hub / Optic Sun, Blue LED flashlight and Test Card for SG189, Duet-Extra, DAC, Quartet Transmitter, Aria Line , Aria Me S, Medley Air, HAX05, Repose, Candid / HT4116, HT4106, Resolve, Breeze, C171, Shift, Pebble, Eon, Resolve-C, Soundbyte T, L171, Aria Line M, Resolve-L, Relay, Sky Ace

Avantree offers the following customer support to help you make the best of our products?

Online DIY Support

1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product name

Agent Support

1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

Avantree offers the following native language support?

English
Spanish
Italian
German
French
Chinese

See more details in Warranty Policy and RMA Policy

 

Go to full product support page of [HT5009 , Audition, HT4189, Leaf, HT280, TC417, Audition Procast, CK310, DAC02, TR302-BLK, TR302-WHT, TR302 , CK10BS, E171 , ANC031, AH6B , HT4186, SP850, Oasis Plus, TC240 , Aria Pro 90P, Aria, TWS115, NB16 , Cyclone, AS9 / AS9P Earpads, Car kit clip, Parts for Car Kit, CA01, Audition (Pro) case, AS9 / AS9P Large Version Earpads , HF026, HS102, HF027, Roxa Plus, HT380, Audikast Plus , AS70, Clip for CK11, Ego, Clari Air II, HF039, HT5006, Clari Air, AS30, TR902, RC500, Torus (NB05), AH6B - Detachable Boom Microphone, Parts for Roadtrip / SP850, Aria Me , Earbuds for NB16, 3.5mm audio cable (1M), Micro USB charging cable , Micro USB sync & charge cable , Optical cable (1M), RCA cable , USB charger (US standard), Zipper case , Charging cable for AH8M, Parts for HT381 / HT380, Parts for HT280, Headphones for HT280, Transmitter Charging Dock for HT280, Ear tips for E171/HF027/TR504, Ear tips for Apico, Charging cable for TWS109 , US standard power supply for HT381 / HT380 / HT280, HT280 earpads, USB extension cable (1M), Alto Clair Charging holder, Alto Clair - Detachable Boom Microphone with mute button, Carry Pouch, DG59M, HM100 mat, Neck loop receiver for HT380 , CK11, CK11-TTN, Stopper/ Holder for TB101L, Stopper/ Holder for TB101, Zipper case , Detachable boom mic, Ear tips for TWS109, TR603, TR410, C519M, Receiver for TC240/TC2403, Ensemble, Aria Series Headphones Charging Holder, Earpads for Aria Headphones, Ace 130, HT41899, Ear tips for TWS120, Charging case for TWS120, Left earbud for TWS120, Right earbud for TWS120, CK11-BLU, TR504, Orbit, TR500, TWS106, Opera, BS103-SLR, BS103-TTN, Soundbyte Plus , DG45, Oasis B, Samsung, LG, VIZIO, Panasonic, Sony, Bose, Sennheiser, Google, Amazon, Apple, Jabra, TWS116, Ear tips and fins set for TWS106, Charging case for TWS106, Left earbud for TWS106, Right earbud for TWS106, Type-C female to USB-A male cable (21cm), AS9S Headphones, WP400 Spare Parts , Optical cable (2M), Z-ADAD-TR307-120-BLK, Z-ADAD-TR307-120-WHT, 3.5mm audio cable (1.2M), AS90T-RMA, AS90-RMA, AS90TA-RMA, AH6 Headphone, Remaining Balance, Extra small (XS) size ear tips, 3.5mm Extension cable for wired earbuds, Earbuds for Torus(NB05), Aria 90C, Type C charging cable , Type C sync & charge cable , Mic for Orbit & Opera, HT41866, HT2804, Type C charging cable (50cm), Type C sync & charge cable (50cm ), Micro USB sync & charge cable (50cm), Type C charging cable (150cm), Type C sync & charge cable (150cm), 3.5mm Audio cable （150cm）, Optical cable (150cm) , AH6B - GLD - Detachable Boom Microphone, Orbit 5805, 6.35mm (1/4 inch) Male to 3.5mm (1/8 inch) Female Stereo Audio Adapter, Audikast D4210, TS4160, Cable clips, Audio Cable w/ Mic, Splitter Cable for PC, Aria Pro-SSD, Cable clips, Audikast D4169, Micro USB charging cable (150cm), Aria 90B, Left earbud for TWS116, Right earbud for TWS116, Charging case for TWS116, Medley Clear / 6018, Earbud tips for Ace 130, Left earbud for Ace 130, Right earbud for Ace 130, Charging case for Ace 130, Earbud fins for Ace 130, Earbud fins for Ace 130-GRE, Earbud fins for Ace 130-ORN, Earbud fins for Ace 130-BLK, Earbud fins for Ace 130-BLU, Earbud fins for Ace 130-RED, Aria 8090T, AH6B -BLK, AH6B -GLD, 3.5mm 4 conductor Microphone cable, Soundbyte 860s, Audikast 4860, AS50, Audiplex 2403s, HT381, Quartet, Alto Clair 2, Wireless Audio Receiver for Audiplex, DG10, Quartet-Extra, PHA10, Earbuds and earfins for NB18, Duet, Multi charging cable for Quartet (Micro), Earbuds Tips for PHA11, Battery for 860t/860s/SP860, Speaker for Audikast 4860, 3-in-1 60CM USB to Type C charging cable for Audiplex TR2403s, Clip Attachment for Audiplex TR2403s, Optic Sun / SG188, USB to DC power cable for HT280/380/381, 5M/16FT Aux Male to Female Coil Cable, Boom mic for Alto 1060, NB18, Roadtrip, C81, Earpads for Alto Clair Headphones, USB Car Charger, Dulcet Pro, Ace T40 / HT4130, HF2039, Ace M10 / 130T, Optic Hub, Nose pads for Optic Hub / Optic Sun, Carrying pouch for Optic Hub / Optic Sun, Charging cable for Optic Hub / Optic Sun, Blue Light Blocking Lens for Optic Hub / Optic Sun, Glasses Cloth for Optic Hub / Optic Sun, Blue LED flashlight and Test Card for SG189, Duet-Extra, DAC, Quartet Transmitter, Aria Line , Aria Me S, Medley Air, HAX05, Repose, Candid / HT4116, HT4106, Resolve, Breeze, C171, Shift, Pebble, Eon, Resolve-C, Soundbyte T, L171, Aria Line M, Resolve-L, Relay, Sky Ace]
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