AH6B -BLK Product Support

Top Questions

All Questions

• Set Up Procedure
  • Use with a Mobile Device

    Step 1: Refer to the Following Link to Enter Pairing Mode on the Headphone.
    How to Enter AH6 Series Into Pairing Mode?
    
    Step 2: Connect the Headphone With Your Mobile Device.
    On your device, locate the Bluetooth settings and make sure that Bluetooth is turned on. Find the headphone/speaker/receiver and select “Avantree **Device Name**” to pair them up.

                                                         

    Once connected, the LED on the headphones will occasionally flash BLUE and the headphones will show as connected on your device. The voice prompt will say "Connected" to indicate connection.

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• Basic & Advanced Functions
  • How to Enter AH6 Series Into Pairing Mode?

    To enter the AH6 series headphone into pairing mode, you need to power it on first, slide the power switch to the middle position. After powered on, slide the power switch to the Bluetooth icon side and HOLD it there for 2 seconds until the LED indicator flashing RED & BLUE, you will also hear "Pairing" if you have the voice prompt on.

    

    It means the headphone is in pairing mode when you see the flashing RED & BLUE light on it. You will be able to see"Avantree AH6B" in the list of your cellphone or other device and click it to pair.

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• Technical Knowledge
  • Can I Use Headphones and Earbuds With My Pacemaker?

    Your pacemaker is designed to work properly around most appliances and tools. However, electromagnetic interference (EMI) from headphones and earbuds may affect how your pacemaker works. These effects are usually temporary. Still, we recommend following these guidelines to stay safe.

    Anything that transmits Bluetooth or with a magnet inside cannot be used closer than 6'' (15 cm) to a pacemaker. All of our Headphones, Speakers, and Earbuds, as well as all of our Bluetooth products fall under this category, and must not be placed very close to your pacemaker. Normal usage of our headphones and earbuds - wearing them in or over your ears - is completely safe.

    The Takeaway: It’s safe to use headphones and earbuds with your pacemaker, but you should not drape them around your neck or store them in a breast or other shirt pocket - as that would put them too close to your pacemaker. Normal usage should bear no problems.

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• General Information
  • What Kind of Customer Support does Avantree Offer?

    Avantree offers the following customer support to help you make the best of our products?

    Online DIY Support

    1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
    2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
    3. Product Video Guide - Step by step (from youtube.com > search product name

    Agent Support

    1. Submit a Ticket OR File a Claim (1 working day reply)
    2. Send an email to support@avantree.com (1 working day reply)
    3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
    4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
    5. Telephone Support (Local Number here)
    6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

    Avantree offers the following native language support?

    English
    Spanish
    Italian
    German
    French
    Chinese

    See more details in Warranty Policy and RMA Policy

     

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  • What's Avantree RMA Procedure / Policy?

    Avantree Products RMA (Return Merchandise Authorization) Procedure

     

    1.     60-Days-Return-Refund

    Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

    Customer will be responsible for return shipment cost unless item is returned due to defective issues.

    Avantree RMA centers are located at:

    -        USA - San Jose & Los Angeles

    -        Canada – Vancouver

    -        EU - London, UK

    -        Australia – Roxburgh Park

    -        Asia – Cebu, Philippines

    -        Asia – Hong Kong, China

    -        Asia – Shenzhen, China

     

    2.     Defective RMA

    Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

    Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

    Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

    Step 3: Replacement

    3.1. Confirmed Defective Unit

    -        Avantree provides RMA (CD) number to customer

    -        Customer returns the product to Avantree

    o   Purchased within 6 months – Avantree will cover the return label cost.

    o   Purchased over 6 months ago – Customer will cover the return label cost.

    -        Avantree arranges the Replacement

    o   Will be arranged as soon as the return shipment has been shipped.

    o   Customer can expect to receive the replacement unit within 5-7 working days.

    3.2. Back-for-Investigation Unit

    -        Avantree provides RMA (BI) number to customer

    -        Customer returns the product to Avantree. Customer will cover the return label cost.

    -        Avantree arranges the follow up

    o   Confirmed Defective Units – Please Refer to Section 3.1.

    o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

    Note:

    1. The RMA return unit will be equivalent to or better than the condition of the defective unit
    2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
    3. Replacement Unit Warranty Terms:
       • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
       • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

     

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  • What's Avantree's General Return & Warranty Policy?

    Return Policy:

    Every Avantree product purchased from our website comes with an up to 60 days free trial.

    Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

    Warranty Policy:

    Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

    However, this warranty does NOT cover:

    · Damage from misuse or abuse,

    · Damage from lack of reasonable care,

    · Damage from force majeure,

    · Damage from natural forces/disasters,

    · Damage from inadequate repairs performed by unauthorized service centers,

    · Water damage on non-water-resistant products,

    · Theft or losing the item.

    If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

    To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

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  • Where to find Batch Number/LOT Number?

    Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

    1. on the bottom of the product;

    

    2. on the inside of the Headband, just above the Earcups;

    

    3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

    

    

    4. on metal head of the adapter;

    

    Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

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  • Where to buy and where will you ship it from?

    Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

    Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

    USA Online Store： avantree.com;   amazon.com;walmart.com;www.newegg.com Warehouse: USA Avantree Warehouse OR Amazon Warehouse Estimate Delivery Time:  2-5 Business Days Free Shipping Rule: free shipping ≥ $14.99 Shipping Fees: $5 for order <$14.99	Canada Online Store：avantree.com/ca; amazon.ca; www.walmart.ca Warehouse: Amazon CA Warehouse Estimate Delivery Time: 3-7 Business Days Offline Stores：Canada Computers Free Shipping Rule: free shipping ≥ CA$29.99 Shipping Fees: CA$5 for order < CA$29.99	UK Online Store：avantree.com/uk;www.amazon.co.uk Warehouse: Amazon UK warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ £29.99 Shipping Fees: £5 for order < £29.99
    Germany Online Store：avantree.com/eu；amazon.de Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	France Online Store：avantree.com/eu; www.amazon.fr Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Italy Online Store：avantree.com/eu;www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Spain Online Store：avantree.com/eu; www.amazon.es Warehouse: Amazon EU warehouse Estimate Delivery Time: ：3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Bulgaria Online Store： avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Cyprus Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Poland Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia) Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Romania Online Store：avantree.com/eu;amazon.de;www.amazon.es; www.amazon.fr;www.amazon.it;www.emag.ro Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Finland Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Sweden Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Norway Online Store： avantree.com/me Warehouse: China warehouse Estimate Delivery Time:  10-30 Business Day Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: €5 for order <$29.99
    Netherlands Online Store：avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be; Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Australia Online Store：avantree.com/au; www.amazon.com.au;www.ebay.com.au; www.radioparts.com.au;Gadgets4Geeks.com.au Warehouse: Amazon AU warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ A$29.99 Shipping Fees: A$5 for order <  A$29.99	New Zealand Online Store：avantree.com/me Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: $5 for order <$29.99
    Singapore Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99	UAE Online Store：avantree.com/me Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99	Israel Online Store：avantree.com/me;www.netbitct.co.il; Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99
    Japan Online Store：avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp Warehouse: China warehouse Estimate Delivery Time: :10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees:  $5 for order < $29.9	South Korea Online Store：avantree.com/me;www.gmarket.co.kr Warehouse: China warehouse Estimate Delivery Time:10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9	Thailand Online Store：avantree.com/me; Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9
    Malaysia Online Store：avantree.com/me; www.shopee.com.my Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: $5 for order <$29.99	Russia Online Store：avantree.com/me; www.avantronics.ru ; https://smartiq.ru Warehouse: China warehouse Estimate Delivery Time:10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9	Switzerland Online Store：avantree.com/me; www.matsmobile.ch; www.aliexpress.com Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Offline Stores: CarCom www.carcom.ch Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99
    Hong Kong SAR China Online Store：avantree.com/hk; Warehouse: China warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ HKD$99 Shipping Fees:  HKD$20 for order < HKD$99	South Africa Online Store：avantree.com/za; www.takealot.com; www.monthlymadness.co.za Warehouse: South Africa warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ R$499 Shipping Fees:  R$90 for order <R$499
    Mexico Online Store：amazon.com.mx; www.mercadolibre.com.mx Warehouse: US Amazon warehouse Estimate Delivery Time: 3-10 Business Days	Taiwan Online Store：avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw; Warehouse: Taiwan warehouse Estimate Delivery Time:3-7 Business Days Offline Stores: 1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei; 2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei; 3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei Free Shipping Rule: free shipping ≥ NT$149 Shipping Fees:  NT$80 for order <NT$149
    Others (Not Listed) Online Store：www.aliexpress.com; Warehouse: China warehouse Estimate Delivery Time: 15-25 Business Days

     

     

    Remarks:

    1. Warranty is 24M for orders from avantree.com
    2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
    3. Not all stores/sellers from the links above are authorized resellers.

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  • Other Order Related Questions

    If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.

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  • Product/Warranty Registration Questions
    Has question about product registration? Please Check below.

    • How to find order numbers for your Amazon or Walmart orders?

      Product Registration Link: https://avantree.com/product-registration

      If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.

      Amazon order

      Method 1:

         1. Login into Amazon and click the right-top-corner button “Account&List button”.

         2. Find and click the button “orders” under “Your Account”.

      

         3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.

      

       

      Method 2:

         You can find the order number in the order confirmation email from Amazon after placing the order.

      

       

      Walmart Order

      Method 1:

         1. Login into Walmart and click the button “Account” at the right-top corner.

      

         2. Find and click the “Track Order”

      

         3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.

      

      Method 2：

         You can find the order number in the order confirmation email from Walmart after placing the order.

      

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  • Why am I always being redirected to the wrong store

    If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.

     

    Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.

    Note: If you are using other browsers, please refer to the settings process of chrome above.

    Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.

    

    Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!

    

     

    Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.

    Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.

    

     

    Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!

    

    

    If you still have problems, please feel free to contact us via support@avantree.com.

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