C81 Product Support

Step 1: Adjust the Audio Settings on your Mac.

In the top bar, click on the speaker icon and switch the output device to "Avantree **Device Name**"

Step 2 (Optional): If you'd like to use Microphone.

In your sound preferences, also located in the drop down menu from the speaker icon, go to the input tab and switch the input device to "Avantree **Device Name**".

Step 3 (Optional): If you're using a Non-Faststream Headphone.

If you're using a Non-Faststream Headphones and you'd like to use it for a call/voice chat, please double-click the button on the adapter to enter Chat Mode. You may double-click again to switch back.

Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

Scenario 1: If you're using Faststream Headphones like Avantree Aria Pro.

Go to Settings - Devices - Audio Devices. Ensure that both “Input Device” and “Output Device” are set to "USB Headsets (Avantree C81)". This will allow you to hear the game's background music and communicate with your partner.

Scenario 2: If you're using Non-Faststream Headphones like AirPods, Sony, Beats etc..

Please follow the above instructions to configure the settings. Then, double-click the MFB button on the C81, and the dongle's light will turn solid white, indicating that the headphones are in talk mode. However, you may notice that the sound quality of your game music significantly decreases. For the reason, please refer to Bad Sound Quality During Chats. 

Therefore, we have prepared a mini mic specifically for this situation. To use it, go to Settings > Devices > Audio Devices. Uncheck "Switch Output Device Automatically".

Insert the mini mic into the controller, and you should see the "Input Device" automatically change to "Headset Connected to Controller," while the "Output Device" remains the same.

If it does not work, try restarting your console and trying again. Now, you can listen to game music with unchanged sound quality through your headphones and communicate with your teammates via the mini mic on the controller.

Adjust the Audio Settings on your Computer.

• Go to Start > Settings > System > Sound 
• Set Output device to "Avantree **Device Name**"
• Set Input device to "Avantree **Device Name**"
• 

Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

Before pairing, please note that Amazon Alexa products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Amazon Alexa Device into Bluetooth Pairing Mode.

There are TWO ways to do this.

• Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
  
• Via your Amazon Alexa App: In the app, go to Menu -> Settings -> The Alexa device you'd like to use -> Bluetooth -> Pairing Mode.

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If no luck to get them paired, please Factory Reset/Clear Paring History on both devices and try again. 

Step 1: Factory Reset/Clear Pairing History of AMAZON Echo (Alexa) Speakers:

You can reset your Echo device using the Alexa app on your iOS or Android smartphone.

1. Go to Devices.

2. Tap the Echo & Alexa icon at the top.

3.  Choose the speaker you want to factory reset.

4. Scroll down to Factory Reset and tap it.

5. Confirm you want to reset.

Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

In short, YES you can definitely use your Airpods with our transmitter

Connecting your AirPods to the Transmitter:

Step 1: Turn OFF the Bluetooth on every device that's previously connected to your AirPods.

Step 2: Put your AirPods back into its case.

Step 3: Get the AirPods into Pairing Mode.

Close the lid and flip it open again. Press & Hold the button on the back of the charging case until the little LED light starts flashing WHITE.

Step 4: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again. 

Step 1: Factory Reset Airpods:

1. Put your AirPods in their case. Close the lid. Wait 30 seconds, then open the lid.

2. On your iPhone, iPad, or iPod touch, go to Settings.

Go to Settings > Bluetooth and tap the "i" icon next to your AirPods. (If you don't see your AirPods in Settings > Bluetooth, just go to the next step.) Then tap Forget This Device, and tap again to confirm.

3. Reset your AirPods

With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.

4. Reconnect your AirPods

With the lid open, place your AirPods close to the transmitter. 

Step 2: Factory Reset Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Volume Control: 

If you're using Optical Connection: You won't be able to adjust volume via your TV remote controls. We recommend using Oasis Plus or Audikast Plus; the volume control buttons on them will allow you to control the volume at will.

If you're using AUX (3.5mm) or RCA (Red/White) Connection: You may adjust volume via your TV's remote control.

If you're using USB Connection: We recommend DG40s/DG50/Audikast/Priva III. You can adjust the volume on PC. 

In case you prefer Learning through Videos:

Please contact us at support@avantree.com if you have questions.

Related link: Airpods Reconnection Issue to Avantree Transmitter, Why and How to fix?

Before pairing, please note that most Audio Technica products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Audio Technica Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Audio Technica's most popular products.

• ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
  
  
  
• ATH-ANC900BT: With the headphone turned ON, Press & hold the TOP and MIDDLE parts of the Touch Panel simultaneously for 10 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
  
  
  
• ATH-ANC300TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamps on both the L (left) and R (right) light in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
  
• ATH-CKS5TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamp lights in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
  
• ATH-WS990BT: Slide the headphones’ power switch into the ON position. You will hear a beep (or see the indicator light flashing blue and red) signaling that the headphones are in pairing mode.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.

Step 1: Factory reset Audio Technica Headphone / Speaker 

Step 2: Factory Reset Avantree Bluetooth Transmitter

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that Beats products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Beats Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Beats' most popular products.

• Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
  
• Beats Solo 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
  
• Powerbeats Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
  
• Powerbeats Pro: Place the earbuds inside the case and press & hold the System Button for a few seconds until you see the pairing light flash.
  
• Beats Pill+ Speaker: Turn the speaker ON,  press & hold the "b" for 3 seconds until the Bluetooth LED located at the rear of the Pill blinks WHITE.
  
  
  
• Beats X Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
  
  
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

In case you prefer Learning through Videos:

If no luck to get them paired, please Factory Reset/Clear Pairing History on Both Devices and try again.

Step 1: Factory Reset/Clear Pairing History of your Beats Headphone / Speaker

 Beats Studio 3 Wireless:

1. Hold down the power button and volume down button for 10 seconds.

2. When the Fuel Gauge flashes, release the buttons.

3. Your headphones are now reset and ready to be set up with your devices again.

Beats Solo 3 Wireless:

1. Hold down the volume down button and the power button for 10 seconds.

2. When the Fuel Gauge flashes, release the buttons.

3. Your headphones are now reset and ready to be set up with your devices again.

Powerbeats Wireless:

1. Hold down both the power button and volume down button for 10 seconds.

2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

  Powerbeats Pro:

1. Put both Powerbeats Pro earphones in the charging case

2. Press the button on the inside of the case until the indicator light flashes red and white, let go

3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device

Beats Pill+ Speaker:

1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.

2. Turn the speaker on.

3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.

 Beats X Wireless:

1. Hold down both the power button and volume down button for 10 seconds.

2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that Bose products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Step 1: Get your Bose Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Bose's most popular products.

• Bose QuietComfort 35 (QC35): With the headphone ON, slide the power switch to the Bluetooth symbol and hold it there until you hear “Ready to connect” or the Bluetooth indicator blinks Blue.
  
• Bose 700: With the headphone ON, press & hold the power button for 3 seconds to put the headphones into pairing mode. You'll hear "ready to connect another device" and the Bluetooth indicator will slowly pulse BLUE.
  
  
• Bose QuietControl 30: With the headphone ON, press & hold the Power/Bluetooth button until you hear “Ready to pair” or you see the Bluetooth indicator blinking BLUE.
  
  
• Bose SoundLink Revolve (+): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE, and you hear, “Ready to connect another device.”
  
• Bose SoundLink Mini (II): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE and you hear, “Ready to pair another device.”
  
• Bose SoundLink Color (II): With the speaker turned ON, press & briefly hold the Bluetooth button until the Bluetooth light starts flashing BLUE slowly.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

• In case you prefer Learning through Videos:

If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.

Step 1: Reset Bluetooth Pairing on your Bose Headphone / Speaker 

l  Bose QuietComfort 35 (QC35): 
1. Power on your headset
2. Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.

l  Bose 700: 
1. Press and hold the Power/Bluetooth® button until you hear “Bluetooth device list cleared” and the Bluetooth light slowly pulses blue
2. Delete your headphones from your device’s Bluetooth list. The headphones are now ready to connect.

l  Bose QuietControl 30:
1. Power off the headphones
2. Press and hold the Power/Bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleared"
3. Delete your Bose® QuietControl® headphones from the Bluetooth® list on your device. All devices are cleared and the headphones are ready to pair a new device

l  Bose SoundLink Revolve (+)/Bose SoundLink Mini (II)/Bose SoundLink Color (II)
1. On the speaker, press an hold the bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleard"
2. On your mobile device, delete the speaker from the Bluetooth® menu. All paired mobile device are cleared and the speaker is read to pair again.

Step 2: Factory Reset Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that most Bowers & Wilkins products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your B&W Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of B&W's most popular products.

• Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
  
  
  
• Bowers & Wilkins PI4 (PI3): press and hold the power button for 5 seconds, let go when the indicator blinks BLUE and when an audible cue is presented.
  
• Bowers & Wilkins P7: With P7 Wireless switched on, press and hold the Bluetooth button for 2 seconds. The indicator will flash BLUE and P7 Wireless will provide audible feedback as it enters “pairing” mode.
  
• T7 Portable Speaker: Press and hold the Bluetooth button on top for 2 seconds, the indicator will begin to flash BLUE.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If still no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again. 

Step 1: Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers

Bowers & Wilkins PX7:

1. Make sure the PX7 is powered on.

2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.

3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

Bowers & Wilkins PI4 (PI3): 

1. Make sure the PI4(PI3) is powered on.

2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.

3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

Bowers & Wilkins P7:

1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.

2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.

T7 Portable Speaker: 

Press and hold '-' and the bluetoothpair button simultaneously for 2 seconds to erase thespeaker's paired device memory.

Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that most Panasonic products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Panasonic Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Panasonic's most popular products.

• RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
  
  
  
• RZ-S500W: For first-time pairing, the earbuds will enter pairing mode when removed from the case. For pairing with a second (and on) device, remove the earbuds from the case, tap & hold the left or right touch panel for seven seconds until the LEDs will alternate between RED & BLUE.
  
  
  
• RB-M500B: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
  
• WINGS BTS50: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
  
• EAH-F50B/F70N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
  
• BTG-S10: With the headphone turned ON, Press & hold the Bluetooth button for 2 seconds until the MAGNETA & RED indicator flashes alternately.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

 If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.

Step 1. Factory reset/Clear Pairing History your Panasonic headphones

RP-HD600N/605N/HD610N/HD805N: 

1. While the unit is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold  for at least 5 seconds.

The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

Attention: 

When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again. 

RZ-S500W: 

1. Take the R side earphone out of the charging cradle.

2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.

3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings. 

4. Do the same steps 1 to 3 above to the L side earphone. 

RB-M500B:

1. While the power is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again. 

2. Factory Reset Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that most Philips products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Philips Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Philips' most popular products.

• PHILIPS PH805: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
  
  
  
• PHILIPS TAH5205: With the headphone turned OFF, Press & hold the power button for 6 seconds until the BLUE & WHITE indicator flashes alternately.
  
• PHILIPS TAT5505: Put both earbuds on, Long touch over 5 seconds both left & right side simultaneously, release when Pairing voice prompt is heard.
  
• PHILIPS Fidelio M2BT: With the headphone turned OFF, Press & hold the Call/Music button until the BLUE & WHITE indicator flashes alternately.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If no luck to get them paired, please Factory Reset/ Clear Pairing History of both devices and try again. 

Step 1. Factory Reset/ Clear Pairing History of your Philips Headphone / Speaker

PHILIPS PH805:

Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up and hold, double tap the touch control panel, then purple LED light will flash 3 times.

PHILIPS TAH5205:

Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up to + and hold more than 6 seconds until purple LED light on.

PHILIPS TAT5505:

Put both earpieces back to chargingcase. Both earpieces flashes white led. Press and hold both earpieces function button for 4s,until earpieces flashes twice white led.

PHILIPS Fidelio M2BT: 

Press volume/track control button and call music button until the LED flashing white for 5 times sequentially

Step 2. Factory Reset Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Step 1: Get your Sennheiser Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sennheiser's most popular products.

• Sennheiser HD 4.50 BTNC (and HD 4.40): This product supports aptX codec. To enter pairing mode, make sure that the headphone has been turned OFF. Press & hold the power button for 4 seconds until you see the LED indicator flashing RED & BLUE.
  
• Sennheiser PXC 550 Wireless: Press & hold the EffectMode Control button for 4 seconds or until you hear tones and the voice prompt "pairing". The LED indicators will flash WHITE in sequence.
  
• Sennheiser HD1 M2 AEBT: This product supports aptX-HD codec. To enter pairing mode, please make sure that the headphone has been turned OFF. Press & hold the power button until you hear a "pairing" voice prompt. The LED indicator will flash RED & BLUE.
  
• Sennheiser Momentum True Wireless: Put the headphones on. Simultaneously touch and hold the right and the left touch control panels for 5 seconds until you hear the voice prompt “Pairing” and a beep.
  
  
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.Please contact us at support@avantree.com if you have any question.

In case you prefer Learning through Videos:

If no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again.

Step 1: Factory Reset/Clear pairing history of your Sennheiser Headphone / Speaker

Sennheiser HD 4.50 BTNC (and HD 4.40):

1. Go to pairing mode in your HD 4.50 BTNC (and HD 4.40)

2. Simitaneously press the multifunction button and the power button for 4 seconds. The LED flashes purple 3 times. The headphone are disconnected from all the devices and immediately go into pairing mode. 

Sennheiser PXC 550 Wireless: Ensure that Bluetooth is activated on the headphones when performing this procedudre.

1. Restart the headphones by switching them off and on again

2. Press the Effect Mode control button for 4 seconds. You hear tones and the voice prompt "phone X disconnected" and "pairing" and the LEDs flash white in sequence.

3. Press the Effect Mode control button again for 4 seconds until you hear voice prompt "pairing list cleared". The LEDs flash white in sequence. The headphone are disconnected from all the devices and immediately go into pairing mode. 

Sennheiser HD1 M2 AEBT:

1. Switch the headphones on. Press the power button and keep it pressed until you hear the voice prompt "pairing" and LED flashes blue and red. 

2. Simitaneously press the 3-way multifunction button and the power button for 3 seconds. The LED flashes purple 3 times and headphones change to pairing mode. The pairing settings are cleared from the headphones. 

Sennheiser Momentum True Wireless:

1. Make sure the contacts in the earbuds and in the charging case are clean and make contacts(the LED of the charging case lights up when you insert the earbuds into the charging case). If necessary, clean the contacts. 

2. Use the USB cable to connect the charging case to a power source.

3. Insert the earbuds into the charging case, and within 60 seconds, touch and hold the right and the left touch control pannel for at least 30 seconds. The earphone are reset to the factory default settings. 

• Note: You can also reset the earphones to the factory default settings using the Smart Control app. 

2. Factory Reset Avantree Bluetooth Transmitter:

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you encounter any issue.

Related links:

Issue with Sennheiser aptX Low Latency Headphones

Before pairing, please note that most Skullcandy products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Skullcandy Headphone / Speaker into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Skullcandy's most popular products.

• Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
  
  
  
• Indy ANC (EVO): Put the earbuds on. Press & Hold the Right Earbud's touchpad until you hear a "Pairing" voice prompt.
  
• Push Ultra: With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
  
• Sesh (EVO):  With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.

Step 1: Factory Reset/Clear Pairing History of your SKULLCANDY Headphones

Crusher ANC (EVO)

1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.

2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.

Indy ANC (EVO):

Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

Push Ultra: 

1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list

• Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
• Touch and hold the Power/MFB button on BOTH buds for 6 seconds
• Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).

2. Sync the buds together:

• Place the buds back in the case until both LED’s show red, and then pull them back out.
• Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
• You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE

Sesh (EVO): 

1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list

2. Remove the SESH® EVO from the charging case and Manually Power OFF:

• Touch and hold BOTH buds for 6 seconds

3. Once both buds have been powered OFF:

• Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

4. Once both buds have gone through the power cycle:

• Place the buds back in the case until both LED’s show red, and then pull them back out.
• Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.

5. Once the buds have synced together:

• You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.

Step 2: Factory Reset Avantree Bluetooth Transmitter

Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Before pairing, please note that most Sony products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

Recommended Products: Avantree AS70, Avantree Roxa Plus.

Step 1: Get your Sony Headphone into Bluetooth Pairing Mode.

Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sony's most popular products.

• Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
             
  
  
• Sony WF-1000XM3: Put the earbuds on, press & hold the touchpads on both earbuds together for 7 seconds. You'll hear a "Blueooth pairing" voice prompt.
  
• Sony WI-1000X: This headphone supports aptX and aptX-HD. To enter pairing mode, make sure that the headphone is turned OFF. Press & hold the power button for 7 seconds. The LED indicator will flash BLUE & RED and you'll hear a "Bluetooth pairing" voice prompt.
  

Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

In case you prefer Learning through Videos:

If no luck to get them paired, please Factory Reset/Clear pairing history of both devices and try again. 

Step 1: Factory Reset/Clear pairing history of your Sony headphones.

Sony WH-1000XM4 

1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.()

2. The headset will initialise, resetting the settings and pairing information.

3. Delete the headset from the list of Bluetooth products on your device.

4. Pair the headset to your selected device again.

Sony WH-1000XM3 (and XM2): 

1. Turn off the headset, and ensure no USB cable is connected.

2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.

3. The headset will initialise, resetting the settings and pairing information.

4. Delete the headset from the list of Bluetooth products on your device.

5. Pair the headset to your selected device again.

Sony WF-1000XM3:

1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.

2. The indicators (blue) flash 4 times (), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

Sony WI-1000X: 

1. Disconnect the micro-USB cable, turn off the headset, then press and hold the  button and  button simultaneously for more than 7 seconds.

2. The indicator (blue) flashes 4 times  () and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.

Step 2: Factory Reset Avantree Bluetooth Transmitter

Please refer to its user guide if you're not sure how.Once this is done, the transmitter will re-enter pairing mode.

Please contact us at support@avantree.com if you have any question.

Product Registration Link: https://avantree.com/product-registration

For warranty registration, if you purchased from avantree.com OR AvantreeDirect Store on Amazon / Walmart etc, you only need to provide the order number.

If you purchaesd from other stores, you will be asked to provide Proof of Purchase. You can simply provide the screeshoot or photo image of the order. Please make sure that the image contains the Store/Seller Name, Order No., and Purchase Date.

Please use the examples below (Amazon, Walmart, Lazada, Aliexpress, Newegg, Offline Outlet, Other Online Outlet) as reference:

1, Amazon

2,Walmart

3, Lazada

4, Aliexpress

5, Newegg

6, Offline Outlet

7,Other Online Outlet

Product Registration Link: https://avantree.com/product-registration

If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.

Amazon order

Method 1:

   1. Login into Amazon and click the right-top-corner button “Account&List button”.

   2. Find and click the button “orders” under “Your Account”.

   3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.

Method 2:

   You can find the order number in the order confirmation email from Amazon after placing the order.

Walmart Order

Method 1:

   1. Login into Walmart and click the button “Account” at the right-top corner.

   2. Find and click the “Track Order”

   3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.

Method 2：

   You can find the order number in the order confirmation email from Walmart after placing the order.

Product Registration Link:https://avantree.com/product-registration

If the Avantree product came as a gift, please ask the gift-giver to provide the proof of purchase for warranty registration.

For items purchased from AvantreeDirect store, all we need is the order number, e.g. the 17 digit Amazon order number so we can validate the purchase. The order number can be easily found in the buyer's order history page.

For items not purchased from AvantreeDirect stores, please include the screenshot of the purchase record.  

1, Amazon

2,Walmart

3, Lazada

4, Aliexpress

5, Newegg

6, Offline Outlet

7,Other Online Outlet

The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.

If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.

Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.

Method 1

You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.

Method 2

Find related accessories on the product page.

Method 3

Go to the product support page, finding the "accessories bar" and click it.

Contact support@avantree.com for more information.

1, If you purchase the Avantree product on Amazon (Except for Australia www.amazon.com.au):

Step 1: Log in to your Amazon account and click the “Return & Orders” button (see below).

Step 2: Find the “Invoice” button next to the “view order detail” to download the invoice.

Note: If you purchased through Amazon AU on www.amazon.com.au, please contact support@avantree.com for the invoice.

2, If you purchased Avantree product from Avantree.com:

Please check the email “Invoice for your Avantree.com order” from Avantree; Avantree sends the invoice automatically when a customer places the order.

All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.

You can contact our support team support@avantree.com for the specific delivery time redirectly.

There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.