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DG80 Product Support

DG80 Product Support

USB Audio Transmitter for Connecting Bluetooth Headphones to PS5, PS4, Switch, PC. Phonak Hearing Aids Compatible, No Driver Installation

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User Manual (1 Results)
  • Avantree DG80 Quick Start Guide
    7.56 MB
Guide & Troubleshooting ( 0 Results)

Top Questions

  • How to use the dongle With Bluetooth Headphones on My PS5?

    Please watch the following instructional video for more detailed guidance.

    Please be aware that the dongle demonstrated in the video is the C81, and the DG80 is identical to the C81 except for the interface, with the DG80 featuring a USB-A interface and the C81 featuring a Type-C interface.

     

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  • DG80 - Microphone Not Working/ Can't talk

    If you're using a non Faststream codec headphone (like Bose, Sony, Apple headphones, they don't support Faststream codec), DG80 can auto switch to call mode on most Windows computers, but on Macbook /PS4 and some Windows computers, you may need to switch it to call mode manually. Please double click the MFB button on DG80 to switch it to call mode. In call mode, LED light on DG80 will Double-Flash Blue Every 2 seconds.

    Note: If you use Avantree Faststream codec headphons like AriaAH6BNB16 with DG80, no need to switch it to call mode. You can get music mode and call mode working at the same time.

    If you still can't get the mic to work once you switch DG80 to call mode, please check as following: 

    Step 1: Make sure you have set the sound setting well. Adjust the Sound Setting on Audio source.

    Step 2: Sometimes you need to adjust the settings again in the app itself like Skype. Make sure the input device has been set to the Avantree Adapter.

    If you use DG80 with Avantree Aria me Or NB05, please update the firmware of DG80 according to this Optional Patch for DG80 - Can't switch DG80 to call mode with Avantree Aria me /NB05 (DfuToV1_16) first.

     

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  • Can this Adapter/Dongle be Used with Mouse/Keyboard/Controller?

    The answer is No.

    This adapter is for AUDIO ONLY so you can only connect Headphones or Speakers or Audio Receivers to it for Audio Transmission.

    If you'd like to connect Mouse/Keyboard/Controller, please see our other product DG45 or DG40S.

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  • Part 1. Connect the Bluetooth Headphones/ Speaker to DG80

    NOTE 1.1:

    1.  It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
    2. The pairing / connection via Bluetooth is between the DG80 and your Bluetooth headphones / speaker, not the PC.

    Step 1: Plug the DG80 In.

    Step 2: Get the DG80 into Pairing Mode.

    1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue
    Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80 until the LED indicator starts flashing Flash Blue quickly



    Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.

    Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.

    Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”

    SonyBoseJabraAppleBeatsGoogleSennheiserAmazon EchoJBL, PhilipsPanasonicAudio TechnicaBang Olufsen, Skullcandy, Bowers & Wilkins

    Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.

    With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80 will turn Solid Blue (in music mode)

    If you still can't get DG80 pair with your bluetooth headphones/speakers, please try to Factory reset DG80 and your devices and then pair them again as above.

    If you still have problem to pair DG80 with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.

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  • Bad Sound Quality During Chats

    This applies to Leaf (DG50), C51, DG60, DG80 and C81

    Using your own headphone/headset with an Avantree USB adapter but unhappy with the Voice-Chat sound quality. That is because the headphone doesn't support Faststream codec.

    FastStream is a type of Bluetooth codec, all the Avantree USB adapters mentioned above supports FastStream. When you connect a headphone/headset that supports FastStream to the adapter, you'll be able to get 16-bit Stereo Quality voice chats - much better than the Mono quality you've been getting through your own headphones.

    FastStream Headphones we recommend: Aria, AH6B, Aria Pro, NB16.

    Or if you use Avantree C81 on PS4/PS5, you could use the 3.5mm mic which is coming with C81 to get the stereo sound quality while talking- How to use the 3.5mm microphone?

    Please feel free to contact us at support@avantree.com if you're still not sure.

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All Questions

  • Set Up Procedure
    • Part 1. Connect the Bluetooth Headphones/ Speaker to DG80

      NOTE 1.1:

      1.  It is an audio adapter and recognized as a USB sound card / USB speaker when plugged in. No Bluetooth icon will appear on PC.
      2. The pairing / connection via Bluetooth is between the DG80 and your Bluetooth headphones / speaker, not the PC.

      Step 1: Plug the DG80 In.

      Step 2: Get the DG80 into Pairing Mode.

      1st-Time Use: It'll automatically enter pairing mode. The LED indicator will rapidly flash Flash Blue
      Note 1.2: Non-1st Time Use: Press & Hold the MFB button on DG80 until the LED indicator starts flashing Flash Blue quickly



      Step 3: Put your Headphones/Speakers into Bluetooth Pairing Mode.

      Headphone / Speaker 1st-Time Use: The Headphone/Speaker should enter pairing mode automatically when powered on.

      Note 1.3: Non-1st-Time Use: Merely powering on WILL NOT get it into pairing mode, you'll need to do so manually. Please either refer to the brand list below or refer to your Headphone/Speaker's user manual. You also can search on Google. E.g. “Bose QC35 Bluetooth Pairing Mode”

      SonyBoseJabraAppleBeatsGoogleSennheiserAmazon EchoJBL, PhilipsPanasonicAudio TechnicaBang Olufsen, Skullcandy, Bowers & Wilkins

      Note 1.4: It is important to turn your cellphone, PC or any other previously paired-with devices' Bluetooth function off to avoid interference.

      With both devices in pairing mode, give them a few seconds. Once connected, the indicator on DG80 will turn Solid Blue (in music mode)

      If you still can't get DG80 pair with your bluetooth headphones/speakers, please try to Factory reset DG80 and your devices and then pair them again as above.

      If you still have problem to pair DG80 with your bluetooth headphones/speaker after all the steps above, please fill the Troubleshooting Verification Form- Can Not Pair for us to identify the issue faster and solve the problem as soon as we can.

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    • Part 2. Adjust the Sound Setting on Audio source

      Once you conected your bluetooth headphones/speakers with the Avantree adapter (C81/DG60/DG80/Leaf/C51), please also check/adjust the Sound Setting on your Audio Source to get sound:

      • Macbook

        Step 1: Adjust the Audio Settings on your Mac.

        In the top bar, click on the speaker icon and switch the output device to "Avantree **Device Name**"

        DG50-MAC.jpg

        Step 2 (Optional): If you'd like to use Microphone.

        In your sound preferences, also located in the drop down menu from the speaker icon, go to the input tab and switch the input device to "Avantree **Device Name**".


        Step 3 (Optional): If you're using a Non-Faststream Headphone.

        If you're using a Non-Faststream Headphones and you'd like to use it for a call/voice chat, please double-click the button on the adapter to enter Chat Mode. You may double-click again to switch back.

        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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      • PlayStation 4

        Step 1: Adjust the Audio Settings on your PS4.

        Go to Audio Devices. Make sure both “Input Device” and “Output Device” are set to "Avantree **Device Name**" Now you can hear the game background music and control the volume through the controller.

        PS4.png

        Step 2 (Optional): If you're using a Non-Faststream Headphones.

        If you're using a Non-Faststream Headphones and you'd like to use the microphone for in-game chats, please double-click the button on the adapter to switch into Chat Mode. You may double-click again to switch back.

        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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      • Windows PC

        Adjust the Audio Settings on your Computer.

        • Go to Start > Settings > System > Sound 
        • Set Output device to "Avantree **Device Name**"
        • Set Input device to "Avantree **Device Name**"


        Now you should be good to go. If you have any questions, please feel free to contact support@avantree.com.

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  • Basic & Advanced Functions
    • When I connect one (or 2) headphones to the dongle, how do I know which codec is being used? There is no toggle on it.

      You will need to look into which codecs your headphones support. The dongle supports the following codecs: 1.FastStream, 2.aptX low latency, 3.aptX, 4.SBC. These are ordered by priority.

      Let's take the Sennheiser MOMENTUM 3 for example, it supports the SBC, aptX LL, aptX, and AAC codecs. When connected to the dongle, we go down the line of the dongle's codecs. 1.FastStream is skipped because it's not supported by the Sennheiser headphones. Next, 2.aptX low latency is supported by both so it's used.

      Let's say you pair a second pair of headphones to the dongle, the AirPods Max, which only supports AAC and SBC. The dongle will now prioritize a codec that's shared between all 3 devices: SBC. The SBC codec is now used for both headphones.

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    • When I connect one (or 2) headphones to the dongle, how do I know which codec is being used? There is no toggle on it.

      You will need to look into which codecs your headphones support. The dongle supports the following codecs: 1.FastStream, 2.aptX low latency, 3.aptX, 4.SBC. These are ordered by priority.

      Let's take the Sennheiser MOMENTUM 3 for example, it supports the SBC, aptX LL, aptX, and AAC codecs. When connected to the dongle, we go down the line of the dongle's codecs. 1.FastStream is skipped because it's not supported by the Sennheiser headphones. Next, 2.aptX low latency is supported by both so it's used.

      Let's say you pair a second pair of headphones to the dongle, the AirPods Max, which only supports AAC and SBC. The dongle will now prioritize a codec that's shared between all 3 devices: SBC. The SBC codec is now used for both headphones.

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    • DG80 Overview - Buttons & Indicators


      Multifunction Button (MFB)

      Function

      Operation

      Pair

      Hold for 2 seconds

      Clear Pairing History

      Double-Click in Pairing mode

      Music/talk Switch

      Double-Click when Connected

      Reconnect

      Click once


      Indicators 
      (Batch NO. before 22D1):

      Status

      LED

      Pairing mode

      Flash Blue quickly

      Connected(Music mode)

      Solid Blue

      Talk mode

      Double-Flash Blue Every 2 seconds

       

      Indicators (22D1 and after):

      Status

      LED

      Pairing mode

      Flash Blue and white alternately

      Connected(Music mode)

      Solid Blue

      Talk mode

      Solid White

      Reconnect

      Flash Blue once every 1 second

      Standby

      Flash Blue once every 3 seconds

      Clear Pairing History

      Solid Blue&White for 2 seconds, then flash Blue&White alternately

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    • How to Switch DG80 to Call Mode

      If your headphones don't support Faststream codec, you may need to Double click the MFB button on DG80 switch it to call mode when you need to use it for chat. In Call mode, the LED on DG80 will Double-Flash Blue Every 2 seconds.

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    • How to Enter Bluetooth Pairing Mode

      Step 1: Plug the DG80 in.

      To power on the DG80, plug it into the device you would like to stream audio from. Upon being plugged in, the LED on the DG80 will turn on.

      Step 2: Set the DG80 into Pairing Mode.

      Hold the Multi-Function Button for 2 seconds until the LED alternates flashing BLUE and WHITE quickly. For older models prior to Batch No. 21L1, the LED will flash BLUE.

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    • How to Connect Two Headphones to DG80 Simultaneously

      Step 1: Pair the First Device.

      Please pair the first device to DG80. If you're not sure how, please refer to How to Pair a Headphone/Speaker to DG80.

      Step 2: Get the DG80 into Bluetooth Pairing Mode again.

      With the first device already CONNECTED, Press & Hold the MFB button on DG80 until the LED indicator starts flashing BLUE rapidly.
       


      Step 3: Get the Second Device into Bluetooth Pairing Mode as well.

      Avantree Headphones/Speakers/Receivers: The LED Indicator on the headphone/speaker/receiver flashing RED & BLUE.

      Non-Avantree Devices: Look it up by Brand

      Step 4: Keep your Second Device close to DG80, and give them a few seconds.

      Much like when you were pairing your first device, they may take a few seconds to connect.
      Once successfully connected, the flashing on the DG80 will turn SOLID BLUE.

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    • How to Factory Reset/ Clear Pairing History of DG80

      You may need to reset the DG80 if it is not working properly. Conducting a factory reset on the DG80 will clear all of its past pairing history.

      Step 1: Make sure that the DG80 has been plugged in.

      Step 2: Enter Pairing Mode on the DG80.

      Hold the Multi-Function Button for 2 seconds until the LED alternates flashing BLUE and WHITE quickly. For older models prior to Batch No. 21L1, the LED will flash BLUE.

       

       

      Step 3: Reset the DG80.

      Press the same button twice to reset DG80; the LED will light up BLUE and WHITE for 2 seconds. For older models prior to Batch No. 21L1, the LED will light up BLUE. Then the DG80 will automatically enter pairing mode, indicating that the reset was successful.

       



      Related knowledge:

      1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference. 

      2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on. 

      3. If still not working, you can email us at support@avantree.com.

       

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    • How to use Avantree Transmitter with Phonak Hearing Aids?

      You could pair your Phonak Hearing Aid with Avantree Bluetooth transmitters via Bluetooth. Please follow the steps like this:

      Step 1. Disconnect Phonak from Other devices - Turn off Bluetooth on your cellphone and ANY other devices you have used with the Phonak Hearing Aids via Bluetooth before. 

      Step 2. Get the Avantree Bluetooth transmitter into Pairing mode.
      Orbit pairing mode
      TC500 series pairing mode
      TC418P pairing mode
      DG80 pairing mode
      DG60 pairing mode
      C81 pairing mode


      Step 3. Get your Phonak into Pairing mode- Turn OFF and ON the Phonak Hearing Aids. (It will go into the pairing mode for 3min)

      Step 4. Connected Successfully - Keep them within distance, wait for them to pair and connect

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  • Troubleshooting
    • How to use the dongle With Bluetooth Headphones on My PS5?

      Please watch the following instructional video for more detailed guidance.

      Please be aware that the dongle demonstrated in the video is the C81, and the DG80 is identical to the C81 except for the interface, with the DG80 featuring a USB-A interface and the C81 featuring a Type-C interface.

       

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    • Poor Audio when connecting 2 pairs of TWS earbuds to my dongle

      Some individuals are encountering frequent disconnections between 2 pairs of True Wireless (TWS) earbuds linked to one dongle, as well as audio interruptions and other difficulties. Why is this occurring?

      Broadly speaking, the pairing of 2 TWS earbuds with 1 transmitter has compatibility concerns. As far as we are aware, ALL transmitters available experience the same issues. 

      Issues with bandwidth: Each TWS's one earbud (L/R) needs to maintain a "dual link" connection - one link to its L/R pair, and one link to the transmitter. The transmitter itself needs to maintain two "dual link" connections - one for each TWS pair. As a result, in this case, three active "dual link" connections are established, which frequently causes data packet loss due to bandwidth limitations, leading to unstable connections.

      Incompatibility problems: Currently, there are dozens of different chipset solutions available, ranging from Apple's W1 chip to Qualcomm's many offerings. Although all of them function under the Bluetooth standard, variations in design often lead to incompatible TWS connections and connection issues. Additionally, if you search for "TWS multipoint," you'll notice that most TWS earbuds suffer from multipoint issues and cannot maintain active connections to two devices simultaneously.

      As a result, we do not suggest using two TWS earbuds connected to a single dongle simultaneously.

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    • How to Uninstall Your Computer's Bluetooth Driver (Windows)

      If you're having problems getting your Bluetooth device to connect to your Windows computer or your USB Adapter, one thing you can try is to uninstall or disable your computer's built-in Bluetooth driver.

      Before doing this, make sure you troubleshoot all of the other common issues: headphones not in pairing mode, headphones connected to another device, headphones not set as the default device in the computer's settings, etc.

      Here's how to do uninstall your computer's driver:

      First, if you have a Bluetooth USB Adapter/Dongle plugged into your PC, unplug it now.

      Next, go into your computer's Bluetooth settings and turn off Bluetooth.

      Then, open the Device manager on your PC by pressing the Windows key + X on your keyboard and selecting "Device Manager" from the menu. Alternatively, you can use the search menu and search "Device manager".

      In the Device Manager window, expand the "Bluetooth" category by clicking the drop-down arrow next to it. Now, find your computer's built-in Bluetooth driver from these options (it should be the only one). Right click it and select "Disable device"

      Once disabled, restart your computer. If you were using a Bluetooth USB adapter, plug it back in.

      Go back to your computer's Bluetooth settings and turn Bluetooth back on. Now, you can start connecting your Bluetooth devices to your PC!

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    • How to Factory Reset Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...)

      You may need to Factory Reset your Bluetooth headphones if you have trouble to pair it with the Bluetooth transmitters. Click your product brand below for details.

      • How to Factory Reset AMAZON Echo (Alexa)

        You can reset your Echo device using the Alexa app on your iOS or Android smartphone.

        1. Go to Devices.

        2. Tap the Echo & Alexa icon at the top.

        3.  Choose the speaker you want to factory reset

        4. Scroll down to Factory Reset and tap it.

        5. Confirm you want to reset.

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      • How to Factory Reset APPLE AirPods & AirPods Pro

        Factory Reset Airpods(Pro)

        1. Put your AirPods(Pro) in their case. Close the lid. Wait 30 seconds, then open the lid.

        2. On your iPhone, iPad, or iPod touch, go to Settings.

        Go to Settings > Bluetooth and tap the "i" icon next to your AirPods(Pro). (If you don't see your AirPods(Pro) in Settings > Bluetooth, just go to the next step.) Then tap Forget This Device, and tap again to confirm.

        3. Reset your AirPods(Pro)

        With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.

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      • How to Factory Reset BANG OLUFSEN Headphones

        Factory Reset your BANG OLUFSEN Headphones

        Beoplay H95:

        1. Fully charge the Beoplay H9

        2. Switch on Beoplay H9

        3. Reset Beoplay H9

        • Move the switch to the top position (Bluetooth icon) and hold the switch for around 8 seconds.
        • When the indicator flashes red for 5 seconds, Beoplay H95 are reset to factory settings (all paired devices are removed).
        • After resetting you will need to pair your Beoplay H95 to your mobile device again. This means that you need to remove them from the list of paired Bluetooth devices on your mobile device before adding them again.

        Beoplay E8:

        1. Fully charge the Beoplay E8

        2. Switch on Beoplay E8

        3. Reset Beoplay E8

        • Press and hold the touch areas on the left and right earphone of your Beoplay E8 Sport for 10 seconds until the light indicator flashes red.
        • After resetting, you will need to pair your Beoplay E8 Sport to your mobile device again.This means that you need to remove Beoplay E8 Sport from the list of paired Bluetooth devices on your mobile device before adding them again.  

        Beoplay H9:

        1. Fully charge the Beoplay H9

        2. Switch on Beoplay H9

        3. Reset Beoplay H9:

        • Move the switch to the top position (Bluetooth icon) and hold the switch for around 10 seconds;
        • When the indicator flashes red for 2 seconds, Beoplay H9 is reset to factory settings (all paired devices are removed); 
        • After resetting you will need to pair your Beoplay H9 to your mobile device again. This means that you need to remove Beoplay H9 from the list of paired Bluetooth devices on your mobile device before adding them again.

        Beoplay H4:

        1: Fully charge the Beoplay H4

        2: Switch on Beoplay H4

        3: Reset Beoplay H4:

        • Press and hold the volume up and volume down buttons simultaneously until the indicator flashes red. Beoplay H4 will switch off once reset is complete;
        • After resetting, you will need to pair your Beoplay H4 to your mobile device again. This means that you need to remove Beoplay H4 from the list of paired Bluetooth devices on your mobile device before adding them again

         

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      • How to Factory Reset BOSE Headphones & Speakers

        Reset Bluetooth Pairing on your Bose Headphone / Speaker 

        l  Bose QuietComfort 35 (QC35): 
        1. Power on your headset
        2. Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.

        l  Bose 700: 
        1. Press and hold the Power/Bluetooth® button until you hear “Bluetooth device list cleared” and the Bluetooth light slowly pulses blue
        2. Delete your headphones from your device’s Bluetooth list. The headphones are now ready to connect.

        l  Bose QuietControl 30:
        1. Power off the headphones
        2. Press and hold the Power/Bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleared"
        3. Delete your Bose® QuietControl® headphones from the Bluetooth® list on your device. All devices are cleared and the headphones are ready to pair a new device

        l  Bose SoundLink Revolve (+)/Bose SoundLink Mini (II)/Bose SoundLink Color (II)
        1. On the speaker, press an hold the bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleard"
        2. On your mobile device, delete the speaker from the Bluetooth® menu. All paired mobile device are cleared and the speaker is read to pair again.

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      • How to Factory Reset BOWERS & WILKINS Headphones & Speakers

        Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers

        Bowers & Wilkins PX7:

        1. Make sure the PX7 is powered on.

        2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.

        3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

        Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

        Bowers & Wilkins PI4 (PI3): 

        1. Make sure the PI4(PI3) is powered on.

        2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.

        3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

        Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

        Bowers & Wilkins P7:

        1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.

        2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.

        T7 Portable Speaker: 

        Press and hold '-' and the bluetooth pair button simultaneously for 2 seconds to erase thespeaker's paired device memory.

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      • How to Factory Reset GOOGLE Home Speakers

        Factory Rest/Clear Pairing History of GOOGLE Home Speakers

        Press and hold the Microphone On/Off button on the rear of the speaker for approximately 15 seconds. Google Home will notify you that it's about to reset, and if you continue holding the button, it will be returned to factory settings.

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      • How to Factory Reset JABRA Headphones & Speakers

        Factory Reset your your Jabra Headphone / Speaker

        Jabra Elite 65t (or Elite Active 65t):

        Press and hold (approximately 10 seconds) the Multi-function button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple). The earbuds have now been reset.

        Jabra Elite 85h:

        To reset, ensure that the headphones are powered on, and you are not on a call. Then simultaneously press and hold (5 seconds) the Volume up button and the Multi-function button on the right earcup, until the LED lights purple and you hear an announcement in the headphones.

        Jabra Speak 710: 

        To factory reset, hold the Answer call button and the End call button for 8 seconds until 'Factory reset' is announced by the speakerphone.

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      • How to Factory Reset PANASONIC Headphones

        Factory reset/Clear Pairing History your Panasonic headphones

        RP-HD600N/605N/HD610N/HD805N: 

        1. While the unit is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

        2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold  for at least 5 seconds.

        The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

        Attention: 

        When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again. 

        RZ-S500W: 

        1. Take the R side earphone out of the charging cradle.

        2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.

        3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings. 

        4. Do the same steps 1 to 3 above to the L side earphone. 

        RB-M500B:

        1. While the power is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

        2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

        Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again. 

         

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      • How to Factory Reset PHILIPS Headphones

        Factory Reset/ Clear Pairing History of your Philips Headphone / Speaker

        PHILIPS PH805:

        Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up and hold, double tap the touch control panel, then purple LED light will flash 3 times.

        PHILIPS TAH5205:

        Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up to + and hold more than 6 seconds until purple LED light on.

        PHILIPS TAT5505:

        Put both earpieces back to chargingcase. Both earpieces flashes white led. Press and hold both earpieces function button for 4s,until earpieces flashes twice white led.

        PHILIPS Fidelio M2BT: 

        Press volume/track control button and call music button until the LED flashing white for 5 times sequentially.

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      • How to Factory Reset SENNHEISER Headphones & Speakers

        Factory Reset/Clear pairing history of your Sennheiser Headphone / Speaker

        Sennheiser HD 4.50 BTNC (and HD 4.40):

        1. Go to pairing mode in your HD 4.50 BTNC (and HD 4.40)

        2. Simitaneously press the multifunction button and the power button for 4 seconds. The LED flashes purple 3 times. The headphone are disconnected from all the devices and immediately go into pairing mode. 

        Sennheiser PXC 550 Wireless: Ensure that Bluetooth is activated on the headphones when performing this procedudre.

        1. Restart the headphones by switching them off and on again

        2. Press the Effect Mode control button for 4 seconds. You hear tones and the voice prompt "phone X disconnected" and "pairing" and the LEDs flash white in sequence.

        3. Press the Effect Mode control button again for 4 seconds until you hear voice prompt "pairing list cleared". The LEDs flash white in sequence. The headphone are disconnected from all the devices and immediately go into pairing mode. 

        Sennheiser HD1 M2 AEBT:

         

        1. Switch the headphones on. Press the power button and keep it pressed until you hear the voice prompt "pairing" and LED flashes blue and red. 

        2. Simitaneously press the 3-way multifunction button and the power button for 3 seconds. The LED flashes purple 3 times and headphones change to pairing mode. The pairing settings are cleared from the headphones. 

        Sennheiser Momentum True Wireless:

        1. Make sure the contacts in the earbuds and in the charging case are clean and make contacts(the LED of the charging case lights up when you insert the earbuds into the charging case). If necessary, clean the contacts. 

        2. Use the USB cable to connect the charging case to a power source.

        3. Insert the earbuds into the charging case, and within 60 seconds, touch and hold the right and the left touch control pannel for at least 30 seconds. The earphone are reset to the factory default settings. Step 1: 

        • Note: You can also reset the earphones to the factory default settings using the Smart Control app. 
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      • How to Factory Reset SONY Headphones

         

        Factory Reset/Clear pairing history of your Sony headphones.

        Sony WH-1000XM4 

        1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.()

        2. The headset will initialise, resetting the settings and pairing information.

        3. Delete the headset from the list of Bluetooth products on your device.

        4. Pair the headset to your selected device again.

        Sony WH-1000XM3 (and XM2): 

        1. Turn off the headset, and ensure no USB cable is connected.

        2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.

        3. The headset will initialise, resetting the settings and pairing information.

        4. Delete the headset from the list of Bluetooth products on your device.

        5. Pair the headset to your selected device again.

        Sony WF-1000XM3:

        1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.

        2. The indicators (blue) flash 4 times (), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

        Sony WI-1000X: 

        1. Disconnect the micro-USB cable, turn off the headset, then press and hold the  button and  button simultaneously for more than 7 seconds.

        2. The indicator (blue) flashes 4 times  () and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.

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      • How to Factory Rest BEATS Headphones & Speakers

        Factory Reset/Clear Pairing History of your Beats Headphone / Speaker

         Beats Studio 3 Wireless:

        1. Hold down the power button and volume down button for 10 seconds.

        2. When the Fuel Gauge flashes, release the buttons.

        3. Your headphones are now reset and ready to be set up with your devices again.

        Beats Solo 3 Wireless:

        1. Hold down the volume down button and the power button for 10 seconds.

        2. When the Fuel Gauge flashes, release the buttons.

        3. Your headphones are now reset and ready to be set up with your devices again.

        Powerbeats Wireless:

        1. Hold down both the power button and volume down button for 10 seconds.

        2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

          Powerbeats Pro:

        1. Put both Powerbeats Pro earphones in the charging case

        2. Press the button on the inside of the case until the indicator light flashes red and white, let go

        3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device

        Beats Pill+ Speaker:

        1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.

        2. Turn the speaker on.

        3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.

         Beats X Wireless:

        1. Hold down both the power button and volume down button for 10 seconds.

        2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

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    • DG60/DG80/Leaf Can't adjust volume from PC

      The USB adapter(DG60/DG80 or leaf) is a USB audio transmitter for streaming digital audio (USB audio and Bluetooth audio), as a result it cannot be used to directly adjust the volume. When the Device volume is adjusted on the PC, the USB adapter will PASS this command to the receiving Bluetooth device. If the receiving device doesn't accept this command from the PC for any reason, then this can also cause volume control issues.

      In this case, please try adjusting the volume from the playback apps. e.g. YouTube on Chrome as shown below.


      Or you could adjust the volume on your bluetooth headphones/speaker.

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    • DG80 - Microphone Not Working/ Can't talk

      If you're using a non Faststream codec headphone (like Bose, Sony, Apple headphones, they don't support Faststream codec), DG80 can auto switch to call mode on most Windows computers, but on Macbook /PS4 and some Windows computers, you may need to switch it to call mode manually. Please double click the MFB button on DG80 to switch it to call mode. In call mode, LED light on DG80 will Double-Flash Blue Every 2 seconds.

      Note: If you use Avantree Faststream codec headphons like AriaAH6BNB16 with DG80, no need to switch it to call mode. You can get music mode and call mode working at the same time.

      If you still can't get the mic to work once you switch DG80 to call mode, please check as following: 

      Step 1: Make sure you have set the sound setting well. Adjust the Sound Setting on Audio source.

      Step 2: Sometimes you need to adjust the settings again in the app itself like Skype. Make sure the input device has been set to the Avantree Adapter.

      If you use DG80 with Avantree Aria me Or NB05, please update the firmware of DG80 according to this Optional Patch for DG80 - Can't switch DG80 to call mode with Avantree Aria me /NB05 (DfuToV1_16) first.

       

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    • DG80 - Can't get sound/ No sound

      Note: Make sure your Headphone/Speaker has been successfully paired to DG80. Please double-check using DG80 LED indicators and make sure that the LED pattern is correct.

      If unable to pair, please visit Connect the Bluetooth Headphones/ Speaker to DG80 for help.

      If you still can't get sound through your DG80 dongle, please check the Sound setting on your Audio Source.

      If still not working, please contact us at support@avantree.com.

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    • How to prevent DG60/DG80 from switching to talk mode while listening to music?

      On most Windows computers, DG60/ DG80 will auto switch between Music mode and call mode. Once it’s detected that there is a talking app working, it will automatically switch into talk mode. If you’d like to keep it in music mode, please make sure that you turn off your VOIP software such as skype, zoom, or WebEx…

      Or you can simply uncheck the DG60/DG80 as the input device.

       

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    • USB Adapter Short Range / Static Noise / Audio Cuts

      If your Bluetooth device (headphones, speakers, etc.) cut out frequently or if you can hear static noise when using it with the Adapter, please refer to the methods below to troubleshoot.

      Method 1: Make sure your Headphone/Speaker is charged & NOT connected to multiple devices.

      Low battery levels may cause the sound to cut out. Please make sure that you've properly charged your device. Also please make sure all previously paired devices are Bluetooth-OFF to avoid interferences. 

      Method 2: Unplug the Adapter and try again.

      Power off your Bluetooth device and unplug the Adapter from your device. Soft reset often solves a lot of issues instantly.

      Method 3: Factory Reset / Clear the pairing history of both devices. 

      Factory reset both the Adapter and your Headphone/Speaker, pair them up again.

      Method 4: Avoid Physical Obstables.

      The Bluetooth signal can be affected by obstacles between the Bluetooth device and your device. Please try to keep the space between your device and the Adapter clear to avoid a shaky Bluetooth connection.

      Method 5: Test to see if the audio cut is caused by your internet speed.

      If you experience audio cuts when watching on an online source, please test the Leaf with local source and see if the range issue still exists. If not, the cause of the issue could be internet speed related. 

      Method 6: Poorly shielded USB 3.0 ports (Blue Color USB) cause radio interference (!!!)

      If you use USB 3.0 port (Blue color USB port), please try to use USB2.0 port (Black color USB Port). Refer to "https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/usb3-frequency-interference-paper.pdf"

      If this still doesn't solve your issue, please contact us at support@avantree.com.

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    • Issue with Sennheiser aptX Low Latency Headphones

      We have found that Sennheiser's HD-350BT, HD450BT, and CX350BT seem to have connectivity issues with our Trasmitter Adapters.
      Common complaints include:

      • Hard to reconnect
      • Connects but takes a while for sound to come through
      • Transmitter shows it's connected via LL but there's still significant audio lag
      • Cracking noise

      Our testing results have shown that the connectivity issues and the audio lag issue often disappear after a few reconnections.

      Nonetheless, other customers have contacted Sennheiser about this, and Sennheiser have admitted that they have some firmware issues (further confirmed on the three headphones' Amazon reviews).

      If you encounter issues mentioned above, please also contact Sennheiser's customer support and let them know.

      Sennheiser US Technical Support: 1 (952) 392-2132
      Sennheiser Support Center:  https://en-us.sennheiser.com/service-support

       

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    • Accidentally Connected to my Neighbor's Speaker, What to Do?

      Step 1: Factory Reset & Turn OFF.

      You want to Factory Reset the Transmitter Adapter AND turn it off right after it's been reset. Do NOT give it a chance to reconnect to your neighbor's device again.


      Step 2: Get your Headphone/Speaker/Receiver.

      Turn it on and get it into Bluetooth Pairing Mode.

      For Avantree Headphones/Speakers/Receivers: The LED indicator on the headphone/speaker/receiver flashing RED & BLUE.
      For Non-Avantree Products: Look it up by Brand.


      Step 3: Turn on the Avantree Transmitter.

      Now you may turn it on. Since your Headphone/Speaker/Receiver is closer in proximity, it should pick yours over your neighbors.
      If it still somehow manages to connect to your neighbor's device... Try step 4.


      Step 4: Do the Pairing Elsewhere.

      Go somewhere that's not in the range of your neighbor's device and try again.
      Of course, there's also the option of knocking on your neighbor's door and ask him/her to turn the device off...

       

      Hope this helps!

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    • Bad Sound Quality During Chats

      This applies to Leaf (DG50), C51, DG60, DG80 and C81

      Using your own headphone/headset with an Avantree USB adapter but unhappy with the Voice-Chat sound quality. That is because the headphone doesn't support Faststream codec.

      FastStream is a type of Bluetooth codec, all the Avantree USB adapters mentioned above supports FastStream. When you connect a headphone/headset that supports FastStream to the adapter, you'll be able to get 16-bit Stereo Quality voice chats - much better than the Mono quality you've been getting through your own headphones.

      FastStream Headphones we recommend: Aria, AH6B, Aria Pro, NB16.

      Or if you use Avantree C81 on PS4/PS5, you could use the 3.5mm mic which is coming with C81 to get the stereo sound quality while talking- How to use the 3.5mm microphone?

      Please feel free to contact us at support@avantree.com if you're still not sure.

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    • Use with Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...) and troubleshooting

      Avantree Bluetooth transmitter / adapters work with most Bluetooth receiving devices on the market. Please make sure the device is put into pairing mode when you try to pair / connect them. 

      Note 1.Bluetooth device does NOTenters pairing mode automatically after its first pairing. You need to MANUALLY put it into pairing mode. Click your product brand below for details.

      Note 2. Most Bluetooth device re-connect to its last paired device automatically when turned on. Please TURN OFF Bluetooth Funciton of all devices which previously paired with it.

      Note 3. If pairing does not happen as expected, or paired and conencted, but abnormal behavior, then please try to Clear Pairing History of your Bluetooth Headphones / Speakers. This is a very helpful stepClick your product brand below for details.

      Other Useful Links:

      Will I still have audio delay when using Avantree transmitters?

      • AMAZON Echo (Alexa) Speakers

        Before pairing, please note that Amazon Alexa products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.


        Step 1: Get your Amazon Alexa Device into Bluetooth Pairing Mode.

        There are TWO ways to do this.

        • Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
        • Via your Amazon Alexa App: In the app, go to Menu -> Settings -> The Alexa device you'd like to use -> Bluetooth -> Pairing Mode.


        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/Clear Paring History on both devices and try again. 

        Step 1: Factory Reset/Clear Pairing History of AMAZON Echo (Alexa) Speakers:

        You can reset your Echo device using the Alexa app on your iOS or Android smartphone.

        1. Go to Devices.

        2. Tap the Echo & Alexa icon at the top.

        3.  Choose the speaker you want to factory reset.

        4. Scroll down to Factory Reset and tap it.

        5. Confirm you want to reset.

        Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • APPLE AirPods & AirPods Pro

        In short, YES you can definitely use your Airpods with our transmitter

        Connecting your AirPods to the Transmitter:

        Step 1: Turn OFF the Bluetooth on every device that's previously connected to your AirPods.


        Step 2: Put your AirPods back into its case.



        Step 3: Get the AirPods into Pairing Mode.

        Close the lid and flip it open again. Press & Hold the button on the back of the charging case until the little LED light starts flashing WHITE.



        Step 4: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again. 

        Step 1: Factory Reset Airpods:

        1. Put your AirPods in their case. Close the lid. Wait 30 seconds, then open the lid.

        2. On your iPhone, iPad, or iPod touch, go to Settings.

        Go to Settings > Bluetooth and tap the "i" icon next to your AirPods. (If you don't see your AirPods in Settings > Bluetooth, just go to the next step.) Then tap Forget This Device, and tap again to confirm.

        3. Reset your AirPods

        With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.

        4. Reconnect your AirPods

        With the lid open, place your AirPods close to the transmitter. 

        Step 2: Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

         

        Volume Control: 

        If you're using Optical Connection: You won't be able to adjust volume via your TV remote controls. We recommend using Oasis Plus or Audikast Plus; the volume control buttons on them will allow you to control the volume at will.

        If you're using AUX (3.5mm) or RCA (Red/White) Connection: You may adjust volume via your TV's remote control.

        If you're using USB Connection: We recommend DG40s/DG50/Audikast/Priva III. You can adjust the volume on PC. 

        In case you prefer Learning through Videos:

         

         


        Please contact us at support@avantree.com if you have questions.

        Related link: Airpods Reconnection Issue to Avantree Transmitter, Why and How to fix?

         

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      • AUDIO TECHNICA Headphones

        Before pairing, please note that most Audio Technica products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your Audio Technica Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Audio Technica's most popular products.

        • ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
          How to connect audio technica headphones to tv

        • ATH-ANC900BT: With the headphone turned ON, Press & hold the TOP and MIDDLE parts of the Touch Panel simultaneously for 10 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
          How to watch tv with audio technica headphones

        • ATH-ANC300TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamps on both the L (left) and R (right) light in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
          How to watch tv with audio technica earbuds
        • ATH-CKS5TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamp lights in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
          How to use audio technica to watch tv
        • ATH-WS990BT: Slide the headphones’ power switch into the ON position. You will hear a beep (or see the indicator light flashing blue and red) signaling that the headphones are in pairing mode.
          How to watch tv using audio technica headphones

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.

        Step 1: Factory reset Audio Technica Headphone / Speaker 

        Step 2: Factory Reset Avantree Bluetooth Transmitter

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

         

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      • BEATS Headphones & Speakers

        Before pairing, please note that Beats products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.


        Step 1: Get your Beats Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Beats' most popular products.

        • Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
        • Beats Solo 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
        • Powerbeats Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
        • Powerbeats Pro: Place the earbuds inside the case and press & hold the System Button for a few seconds until you see the pairing light flash.
        • Beats Pill+ Speaker: Turn the speaker ON,  press & hold the "b" for 3 seconds until the Bluetooth LED located at the rear of the Pill blinks WHITE.


        • Beats X Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.


        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        In case you prefer Learning through Videos:

         

        If no luck to get them paired, please Factory Reset/Clear Pairing History on Both Devices and try again.

        Step 1: Factory Reset/Clear Pairing History of your Beats Headphone / Speaker

         Beats Studio 3 Wireless:

        1. Hold down the power button and volume down button for 10 seconds.

        2. When the Fuel Gauge flashes, release the buttons.

        3. Your headphones are now reset and ready to be set up with your devices again.

        Beats Solo 3 Wireless:

        1. Hold down the volume down button and the power button for 10 seconds.

        2. When the Fuel Gauge flashes, release the buttons.

        3. Your headphones are now reset and ready to be set up with your devices again.

        Powerbeats Wireless:

        1. Hold down both the power button and volume down button for 10 seconds.

        2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

          Powerbeats Pro:

        1. Put both Powerbeats Pro earphones in the charging case

        2. Press the button on the inside of the case until the indicator light flashes red and white, let go

        3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device

        Beats Pill+ Speaker:

        1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.

        2. Turn the speaker on.

        3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.

         Beats X Wireless:

        1. Hold down both the power button and volume down button for 10 seconds.

        2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.

        Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • BOSE Headphones & Speakers

        Before pairing, please note that Bose products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.


        Step 1: Get your Bose Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Bose's most popular products.

        • Bose QuietComfort 35 (QC35): With the headphone ON, slide the power switch to the Bluetooth symbol and hold it there until you hear “Ready to connect” or the Bluetooth indicator blinks Blue.
        • Bose 700: With the headphone ON, press & hold the power button for 3 seconds to put the headphones into pairing mode. You'll hear "ready to connect another device" and the Bluetooth indicator will slowly pulse BLUE.

        • Bose QuietControl 30: With the headphone ON, press & hold the Power/Bluetooth button until you hear “Ready to pair” or you see the Bluetooth indicator blinking BLUE.

        • Bose SoundLink Revolve (+): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE, and you hear, “Ready to connect another device.”
        • Bose SoundLink Mini (II): With the speaker turned ON, press & hold the Bluetooth button until the Bluetooth indicator blinks BLUE and you hear, “Ready to pair another device.”
        • Bose SoundLink Color (II): With the speaker turned ON, press & briefly hold the Bluetooth button until the Bluetooth light starts flashing BLUE slowly.

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        • In case you prefer Learning through Videos:



         

        If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.

        Step 1: Reset Bluetooth Pairing on your Bose Headphone / Speaker 

        l  Bose QuietComfort 35 (QC35): 
        1. Power on your headset
        2. Slide the Power switch to the Bluetooth icon and hold it for 10 seconds until you hear Bluetooth device list cleared.

        l  Bose 700: 
        1. Press and hold the Power/Bluetooth® button until you hear “Bluetooth device list cleared” and the Bluetooth light slowly pulses blue
        2. Delete your headphones from your device’s Bluetooth list. The headphones are now ready to connect.

        l  Bose QuietControl 30:
        1. Power off the headphones
        2. Press and hold the Power/Bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleared"
        3. Delete your Bose® QuietControl® headphones from the Bluetooth® list on your device. All devices are cleared and the headphones are ready to pair a new device

        l  Bose SoundLink Revolve (+)/Bose SoundLink Mini (II)/Bose SoundLink Color (II)
        1. On the speaker, press an hold the bluetooth® button for 10 seconds, until you hear "Bluetooth® device list cleard"
        2. On your mobile device, delete the speaker from the Bluetooth® menu. All paired mobile device are cleared and the speaker is read to pair again.

        Step 2: Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.


        Please contact us at support@avantree.com if you have any question.

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      • BOWERS & WILKINS Headphones & Speakers

        Before pairing, please note that most Bowers & Wilkins products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your B&W Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of B&W's most popular products.

        • Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
          How to Connect Bowers & Wilkins Headphones to TV

        • Bowers & Wilkins PI4 (PI3): press and hold the power button for 5 seconds, let go when the indicator blinks BLUE and when an audible cue is presented.
          How to connect B&W headphones to tv
        • Bowers & Wilkins P7: With P7 Wireless switched on, press and hold the Bluetooth button for 2 seconds. The indicator will flash BLUE and P7 Wireless will provide audible feedback as it enters “pairing” mode.
          How to watch TV with Bowers Wilkins Headphones
        • T7 Portable Speaker: Press and hold the Bluetooth button on top for 2 seconds, the indicator will begin to flash BLUE.
          How to Connect Bowers Wilkins Speaker to TV Wireless

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If still no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again. 

        Step 1: Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers

        Bowers & Wilkins PX7:

        1. Make sure the PX7 is powered on.

        2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.

        3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

        Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

        Bowers & Wilkins PI4 (PI3): 

        1. Make sure the PI4(PI3) is powered on.

        2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.

        3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.

        Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.

        Bowers & Wilkins P7:

        1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.

        2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.

        T7 Portable Speaker: 

        Press and hold '-' and the bluetoothpair button simultaneously for 2 seconds to erase thespeaker's paired device memory.

        Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • How to Factory Reset SKULLCANDY Headphones

        Factory Reset/Clear Pairing History of your SKULLCANDY Headphones

        Crusher ANC (EVO)

        1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.

        2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.

        Indy ANC (EVO):

        Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

        Push Ultra: 

        1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list

        • Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
        • Touch and hold the Power/MFB button on BOTH buds for 6 seconds
        • Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).

        2. Sync the buds together:

        • Place the buds back in the case until both LED’s show red, and then pull them back out.
        • Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
        • You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE

        Sesh (EVO): 

        1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list

        2. Remove the SESH® EVO from the charging case and Manually Power OFF:

        • Touch and hold BOTH buds for 6 seconds

        3. Once both buds have been powered OFF:

        • Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

        4. Once both buds have gone through the power cycle:

        • Place the buds back in the case until both LED’s show red, and then pull them back out.
        • Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.

        5. Once the buds have synced together:

        • You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
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      • JABRA Headphones & Speakers

        Before pairing, please note that Jabra products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.


        Step 1: Get your Jabra Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Jabra's most popular products.

        • Jabra Elite 65t (or Elite Active 65t): With the earbuds turned OFF, press & hold the Multi-function button on the Right earbud for 5 seconds until the LED flashes BLUE and the voice prompt comes up.
        • Jabra Elite 85h: Press and hold the Multi-function button on the right earcup for 3 seconds until the LED flashes BLUE and you hear an announcement in the headphones.
        • Jabra Speak 710: Press and hold the Bluetooth button for 2 seconds until the LED indicator next to it flashes BLUE.

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        In case you prefer Learning through Videos:

        If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again. 

        1. Factory Reset your your Jabra Headphone / Speaker

        Jabra Elite 65t (or Elite Active 65t):

        Press and hold (approximately 10 seconds) the Multi-function button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple). The earbuds have now been reset.

        Jabra Elite 85h:

        To reset, ensure that the headphones are powered on, and you are not on a call. Then simultaneously press and hold (5 seconds) the Volume up button and the Multi-function button on the right earcup, until the LED lights purple and you hear an announcement in the headphones.

        Jabra Speak 710: 

        To factory reset, hold the Answer call button and the End call button for 8 seconds until 'Factory reset' is announced by the speakerphone.

        2. Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • JBL Speakers & Headphones

        Before pairing, please note that JBL products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your JBL Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of JBL's most popular products.

        • JBL Flip 4: Turn on the Flip by pressing the ON/OFF power button. Then press the Bluetooth button and you will hear an acoustic signal. The pairing mode is activated.
          How to Connect JBL Flip to TV

        • JBL E45BT/E55BT: With the headphone ON, press & hold the Bluetooth button for 5 seconds to put the headphones into pairing mode. You'll hear corresponding sound notification through the headphones.
          How to Connect JBL Headphones to TV
        • JBL Charge: With the speaker turned ON, press the Bluetooth button. The Power button will start flashing BLUE and you will hear an audible noise.

          How to Connect JBL Charge to TV
        • JBL Go (2): With the speaker turned ON, press the Bluetooth button to get JBL Go into Pairing mode.

          How to Connect JBL Go Speaker to TV
        • JBL Live 400BT/500BT/650BTNC: Press the "Bluetooth" button located along the bottom of the right ear cover. The BLUE power light on the back of the right ear cover will start blinking.

          How to Connect JBL live to TV
        • JBL Under Armor Flash:  Begin with the headphones powered off and hold the center button on the RIGHT ear bud for 5 seconds to enter pairing mode. You will hear the Bluetooth pairing audible chime as it searches for a different device.
          How to connect JBL under armor to TV

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.

        Step 1: Factory Reset/Clear Pairing History of your JBL Speaker & Headphones.

        JBL Flip 4:

        Hold both the "Volume Up" and "Play" buttons down until the device turns off by itself. You can tell the device has powered down when the blue backlight behind the Power button is no longer on, and when you hear the standard power down sound

        JBL E45BT/E55BT:

        With the headphones switched ON, press and hold the Volume + and Volume – buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

        JBL Charge 3:

        1. Turn on the speaker.

        2. Press the volume up and play pause button at the same time for about 3 seconds. As soons as the speaker powers off, release your hands from the buttons.

        3. Power the speaker back on again.  

        JBL Charge 4: 

        1. Press the power button to turn on the speaker. 

        2. Hold on the bluetooth and volume up buttons at the same time about 3 seconds. The LED ring around the power and bluetooth buttons will briefly light up before the JBL Charge 4 powers down. 

        3. Press the power button again to turn the speaker back on again. The Charge 4 will instantly turn on in discovery mode, with the bluetooth LED blinking on and off. 

        JBL GO 2:

        1. Turn on the speaker. Press and hold the Power button until the status lamp on the front top lights up and the guitar strum sound plays.

        2. Press the volume up and bluetooth buttons together to continue with JBL GO 2 reset.

        3. Within a second or two, the unit powers off after reset finishes.

        4. Power on the speaker again. JBL Go 2 comes up in ready-to-pair mode, with the status lamp rapidly flashing blue.

        JBL Live 400BT/500BT/650BTNC:

        1. Power on the headphones.

        2. Hold down the the "Volume Up" and "Volume Down" buttons at the same time for roughly five seconds until you hear the device make sound, indicating it is powering down.

        3. Release the volume buttons.The device makes the following powering on sound again which is followed by a pinging sound.

        JBL Under Armor Flash:

        To reset, press and hold the RIGHT ear bud button for 2 seconds with the earbud in the case. The blue LED will flash once to indicate reset is done.

        Step 2: Factory Reset Avantree Bluetooth Transmitter

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

         

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      • PANASONIC Headphones

        Before pairing, please note that most Panasonic products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your Panasonic Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Panasonic's most popular products.

        • RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
          How to connect panasonic headphones to tv

        • RZ-S500W: For first-time pairing, the earbuds will enter pairing mode when removed from the case. For pairing with a second (and on) device, remove the earbuds from the case, tap & hold the left or right touch panel for seven seconds until the LEDs will alternate between RED & BLUE.
          How to connect true wireless earbuds to tv

        • RB-M500B: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
          how to watch tv with panasonic headphones
        • WINGS BTS50: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
          how to watch tv with wireless earbuds
        • EAH-F50B/F70N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
          how to use panasonic headphones with TV
        • BTG-S10: With the headphone turned ON, Press & hold the Bluetooth button for 2 seconds until the MAGNETA & RED indicator flashes alternately.
          panasonic aptx low latency headphones

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

         If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.

        Step 1. Factory reset/Clear Pairing History your Panasonic headphones

        RP-HD600N/605N/HD610N/HD805N: 

        1. While the unit is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

        2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold  for at least 5 seconds.

        The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

        Attention: 

        When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again. 

        RZ-S500W: 

        1. Take the R side earphone out of the charging cradle.

        2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.

        3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings. 

        4. Do the same steps 1 to 3 above to the L side earphone. 

        RB-M500B:

        1. While the power is turned off, press and hold for at least 5 seconds until power/pairing LED starts blinking alternately in blue and red.

        2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off. 

        Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again. 

        2. Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

         

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      • PHILIPS Headphones

        Before pairing, please note that most Philips products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your Philips Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Philips' most popular products.

        • PHILIPS PH805: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
          how to connect philips headphones to tv

        • PHILIPS TAH5205: With the headphone turned OFF, Press & hold the power button for 6 seconds until the BLUE & WHITE indicator flashes alternately.
          How to watch TV with Philips wireless headphones
        • PHILIPS TAT5505: Put both earbuds on, Long touch over 5 seconds both left & right side simultaneously, release when Pairing voice prompt is heard.
          Philips wireless headphones for watching TV
        • PHILIPS Fidelio M2BT: With the headphone turned OFF, Press & hold the Call/Music button until the BLUE & WHITE indicator flashes alternately.
          Philips bluetooth HD headphones Hi Fi for TV how to connect and use

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/ Clear Pairing History of both devices and try again. 

        Step 1. Factory Reset/ Clear Pairing History of your Philips Headphone / Speaker

        PHILIPS PH805:

        Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up and hold, double tap the touch control panel, then purple LED light will flash 3 times.

        PHILIPS TAH5205:

        Let headphone stay in pairing mode (red and blue lights flash alternately), push the power button up to + and hold more than 6 seconds until purple LED light on.

        PHILIPS TAT5505:

        Put both earpieces back to chargingcase. Both earpieces flashes white led. Press and hold both earpieces function button for 4s,until earpieces flashes twice white led.

        PHILIPS Fidelio M2BT: 

        Press volume/track control button and call music button until the LED flashing white for 5 times sequentially

        Step 2. Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • SENNHEISER Headphones & Speakers

        Step 1: Get your Sennheiser Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sennheiser's most popular products.

        • Sennheiser HD 4.50 BTNC (and HD 4.40): This product supports aptX codec. To enter pairing mode, make sure that the headphone has been turned OFF. Press & hold the power button for 4 seconds until you see the LED indicator flashing RED & BLUE.
        • Sennheiser PXC 550 Wireless: Press & hold the EffectMode Control button for 4 seconds or until you hear tones and the voice prompt "pairing". The LED indicators will flash WHITE in sequence.
        • Sennheiser HD1 M2 AEBT: This product supports aptX-HD codec. To enter pairing mode, please make sure that the headphone has been turned OFF. Press & hold the power button until you hear a "pairing" voice prompt. The LED indicator will flash RED & BLUE.
        • Sennheiser Momentum True Wireless: Put the headphones on. Simultaneously touch and hold the right and the left touch control panels for 5 seconds until you hear the voice prompt “Pairing” and a beep.


        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.Please contact us at support@avantree.com if you have any question.

        In case you prefer Learning through Videos:

        If no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again.

        Step 1: Factory Reset/Clear pairing history of your Sennheiser Headphone / Speaker

        Sennheiser HD 4.50 BTNC (and HD 4.40):

        1. Go to pairing mode in your HD 4.50 BTNC (and HD 4.40)

        2. Simitaneously press the multifunction button and the power button for 4 seconds. The LED flashes purple 3 times. The headphone are disconnected from all the devices and immediately go into pairing mode. 

        Sennheiser PXC 550 Wireless: Ensure that Bluetooth is activated on the headphones when performing this procedudre.

        1. Restart the headphones by switching them off and on again

        2. Press the Effect Mode control button for 4 seconds. You hear tones and the voice prompt "phone X disconnected" and "pairing" and the LEDs flash white in sequence.

        3. Press the Effect Mode control button again for 4 seconds until you hear voice prompt "pairing list cleared". The LEDs flash white in sequence. The headphone are disconnected from all the devices and immediately go into pairing mode. 

        Sennheiser HD1 M2 AEBT:

         

        1. Switch the headphones on. Press the power button and keep it pressed until you hear the voice prompt "pairing" and LED flashes blue and red. 

        2. Simitaneously press the 3-way multifunction button and the power button for 3 seconds. The LED flashes purple 3 times and headphones change to pairing mode. The pairing settings are cleared from the headphones. 

        Sennheiser Momentum True Wireless:

        1. Make sure the contacts in the earbuds and in the charging case are clean and make contacts(the LED of the charging case lights up when you insert the earbuds into the charging case). If necessary, clean the contacts. 

        2. Use the USB cable to connect the charging case to a power source.

        3. Insert the earbuds into the charging case, and within 60 seconds, touch and hold the right and the left touch control pannel for at least 30 seconds. The earphone are reset to the factory default settings. 

        Step 1: 

        • Note: You can also reset the earphones to the factory default settings using the Smart Control app. 

        2. Factory Reset Avantree Bluetooth Transmitter:

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you encounter any issue.

        Related links:

        Issue with Sennheiser aptX Low Latency Headphones

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      • SKULLCANDY Headphones

        Before pairing, please note that most Skullcandy products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your Skullcandy Headphone / Speaker into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Skullcandy's most popular products.

        • Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
          How to connect Skullcandy Headphones to TV

        • Indy ANC (EVO): Put the earbuds on. Press & Hold the Right Earbud's touchpad until you hear a "Pairing" voice prompt.
          How to Watch TV using Skullcandy Headphones
        • Push Ultra: With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
          How to use Skullcandy to watch tv
        • Sesh (EVO):  With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
          How to use Skullcandy headphones with TV

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.

        Step 1: Factory Reset/Clear Pairing History of your SKULLCANDY Headphones

        Crusher ANC (EVO)

        1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.

        2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.

        Indy ANC (EVO):

        Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

        Push Ultra: 

        1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list

        • Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
        • Touch and hold the Power/MFB button on BOTH buds for 6 seconds
        • Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).

        2. Sync the buds together:

        • Place the buds back in the case until both LED’s show red, and then pull them back out.
        • Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
        • You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE

        Sesh (EVO): 

        1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list

        2. Remove the SESH® EVO from the charging case and Manually Power OFF:

        • Touch and hold BOTH buds for 6 seconds

        3. Once both buds have been powered OFF:

        • Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).

        4. Once both buds have gone through the power cycle:

        • Place the buds back in the case until both LED’s show red, and then pull them back out.
        • Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.

        5. Once the buds have synced together:

        • You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.

        Step 2: Factory Reset Avantree Bluetooth Transmitter

        Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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      • SONY Headphones

        Before pairing, please note that most Sony products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.

        Recommended Products: Avantree AS70, Avantree Roxa Plus.

        Step 1: Get your Sony Headphone into Bluetooth Pairing Mode.

        Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sony's most popular products.

        • Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
                     

        • Sony WF-1000XM3: Put the earbuds on, press & hold the touchpads on both earbuds together for 7 seconds. You'll hear a "Blueooth pairing" voice prompt.
        • Sony WI-1000X: This headphone supports aptX and aptX-HD. To enter pairing mode, make sure that the headphone is turned OFF. Press & hold the power button for 7 seconds. The LED indicator will flash BLUE & RED and you'll hear a "Bluetooth pairing" voice prompt.

        Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.

        Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.

        In case you prefer Learning through Videos:

        If no luck to get them paired, please Factory Reset/Clear pairing history of both devices and try again. 

        Step 1: Factory Reset/Clear pairing history of your Sony headphones.

        Sony WH-1000XM4 

        1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.()

        2. The headset will initialise, resetting the settings and pairing information.

        3. Delete the headset from the list of Bluetooth products on your device.

        4. Pair the headset to your selected device again.

        Sony WH-1000XM3 (and XM2): 

        1. Turn off the headset, and ensure no USB cable is connected.

        2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.

        3. The headset will initialise, resetting the settings and pairing information.

        4. Delete the headset from the list of Bluetooth products on your device.

        5. Pair the headset to your selected device again.

        Sony WF-1000XM3:

        1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.

        2. The indicators (blue) flash 4 times (), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

        Sony WI-1000X: 

        1. Disconnect the micro-USB cable, turn off the headset, then press and hold the  button and  button simultaneously for more than 7 seconds.

        2. The indicator (blue) flashes 4 times  () and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.

        Step 2: Factory Reset Avantree Bluetooth Transmitter

        Please refer to its user guide if you're not sure how.Once this is done, the transmitter will re-enter pairing mode.

        Please contact us at support@avantree.com if you have any question.

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  • User FAQs
  • Device Firmware Update (DFU)
    • Optional Patch - Get rid of "Crackling Noise" on aptX Low Latency Headphones

      Firmware Version:

      DG80 FS priority

      Release Date:

      October 19th, 2021

      For Products:

      DG80

      Applicable LOT Number:

      21L1 and after

      Changelog:

      FIXED Crakling Noise issue when used with aptX Low Latency Headphones.

      Disclaimer:Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      Step 1: Device Firmware Upgrade (DFU) File

      Please download the upgrade firmware file to your computer noting the save path. Please note you can not open this file directly, just to save and choose when you upgrade.

      File: DG80 FS priority

       

      Step 2: Enter DG80 into DFU Mode

      Plug the Avantree DG80 into the USB port of your PC ,didn't connect any devices, press MFB button for 10s until the LED is off.

       

      Step 3: Download & Install CSR Bluesuite to Perform DFU

      For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

      For Mac Computer - Please follow the steps in Step-by-Step Device Firmware Update (DFU) Guide for macOS

       

      Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

       

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    • Latest Firmware Upgrade (DFU) for Avantree Bluetooth Audio Adapter DG80 (V1_22)

      Firmware Version:

      V1_22

      Release Date:

      Jan.20, 2021

      For Products:

      DG80

      Applicable LOT Number:

      before 21L1 (21L1 not included)

      Changelog:

      Fixes One side sound issue on Apple AirPods & AirPods Pro during Talk Mode


      Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      Step 1: Device Firmware Upgrade (DFU) File
      Download the DFU file, taking note of where you save it - you'll need it later.

      File: DG80- DFU to V1_22  


      Step 2: Enter DG80 into DFU Mode

      Plug the Avantree DG80 into the USB port of your PC ,didn't connect any devices, press MFB button for 10s until the LED is off.

       

      Step 3: Download & Install CSR Bluesuite to Perform DFU

      For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

      For Mac Computer - Please follow the steps in Step-by-Step Device Firmware Update (DFU) Guide for macOS

       

      Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

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    • Optional Patch for DG80 - Can't switch DG80 to call mode with Avantree Aria me /NB05 (DfuToV1_16)

      Firmware Version:

      V1_16

      Release Date:

      Oct 10th, 2020

      For Products:

      DG80

      Applicable LOT Number:

      ALL 

      Changelog:

      Can't switch DG80 to call mode when using DG80 with Avantree Aria Me or NB05.

       

      Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      Step 1: Device Firmware Upgrade (DFU) File
      Download the DFU file, taking note of where you save it - you'll need it later.

      File: DG80-DfuToV1_16


      Step 2: Enter DG80 into DFU Mode

      Plug the Avantree DG80 into the USB port of your PC ,didn't connect any devices, press MFB button for 10s until the LED is off.

       

      Step 3: Download & Install CSR Bluesuite to Perform DFU


      For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

      For Mac Computer - Please follow the steps in Step-by-Step Device Firmware Update (DFU) Guide for macOS

      Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

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    • Optional Patch for DG80 - Make aptX Low Latency codec as the top priority one

      Firmware Version:

      202210

      Release Date:

      Oct 27th, 2022

      For Products:

      DG80

      Applicable LOT Number:

      21L1 and after

      Changelog:

      Make aptX Low Latency codec as the top priority one 

       

      Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      Step 1: Device Firmware Upgrade (DFU) File
      Download the DFU file, taking note of where you save it - you'll need it later.

      File: DG80-DfuTo202210


      Step 2: Enter DG80 into DFU Mode

      Plug the Avantree DG80 into the USB port of your PC ,didn't connect any devices, press MFB button for 10s until the LED is off.

       

      Step 3: Download & Install CSR Bluesuite to Perform DFU

      For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

      For Mac Computer - Please follow the steps in Step-by-Step Device Firmware Update (DFU) Guide for macOS

       

      Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

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    • Optional Patch for DG80 – Can’t auto switch between Music mode and Talk mode on Windows PC and Mac(DFUtoV1_4)

      Firmware Version:

      V1_4

      Release Date:

      April.9 2021

      For Products:

      DG80

      Applicable LOT Number:

      ALL 

      Changelog:

      Fixes can't auto switch Music mode and talk mode on Windows PC and Mac

       

      Note: Not recommended to update this firmware if you use it on PS4/ PS5, or pair it with Airpods(pro).
      Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      Step 1: Device Firmware Upgrade (DFU) File
      Download the DFU file, taking note of where you save it - you'll need it later.

      File: DG80-DfuToV1_4


      Step 2: Enter DG80 into DFU Mode

      Plug the Avantree DG80 into the USB port of your PC ,didn't connect any devices, press MFB button for 10s until the LED is off.

       

      Step 3: Download & Install CSR Bluesuite to Perform DFU

      For Windows PC - Please follow the steps in Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

      For Mac Computer - Please follow the steps in Step-by-Step Device Firmware Update (DFU) Guide for macOS

       

      Please feel free to contact support@avantree.com with any further questions about this product or the above DFU procedure.

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    • Step-by-Step Device Firmware Update (DFU) Guide

      Please choose the correct guide according to your PC's operational system

      Disclaimer: Please contact Avantree Support BEFORE upgrading. Be aware that if you upgrade without prior consultation with Avantree technical support and the product dead due to DFU misoperation, the warranty is not covered.

      • Step-by-Step Bluetooth Device Firmware Update (DFU) Guide with Windows PC

        Step 1: Download the DFU Tool.

        Please click and download the DFU tool here -  CSR BlueSuite 2.6.11 and install it on your computer. Note: It only works with Windows computer. And need a USB data cable to complete the DFU( except DG60/DG80 and DG50, you can plug them directly into your computer)


        Step 2: Please find “Qualcomm BlueSuite 2.6.11” in “all programs” on your computer and select “DFUWizard.”

        Once update is completed successfully, unplug the device and cable and exit.

        Your device firmware is updated and now ready for use. 

         

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      • Step-by-Step Device Firmware Update (DFU) Guide for macOS

        To perform the device firmware upgrade (DFU) on macOS, please first download the Avantree Updater app from here. Next please follow the steps below.

        Note: Only work for macOS 10.15 or later version.

        Step 1. Drag Avantree Updater to the Application Folder to install the ‘Avantree Updater’ app.


        Step 2. First time use: Open Security Preferences > Unlock > Allow ‘Avantree Updater’



        Step 3. Open the Avantree Updater app to start the DFU process. Confirm “Open” when prompted.




        Step 4. Connect your device to a USB Port with a USB data cable. (Avantree gray tip USB Cable). Place your device in DFU Mode - please refer to your device's relevant DFU support section. Then follow the on-screen instructions to update the firmware.


        Choose the downloaded DFU file.





        Once update is completed successfully, unplug the device and cable and exit.
        Your device firmware is updated and now ready for use. 
        Video Guide(take Oasis Plus for example):

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  • Technical Knowledge
    • Compatible Devices

      The DG80 is Compatible with...

      • ANY Bluetooth Headphone / Speaker.
      • ANY Laptop / Computer with USB Audio Output.
      • PlayStation 4.
      • Nintendo Switch.

      It's an Audio Transmitter; it cannot transmit files.

      For more questions, please email us at support@avantree.com.

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    • Different Bluetooth Codecs (Latency.)

      Many Avantree products have incorporated the latest "aptx low latency" codec technology, for superior stereo quality sound without any noticeable delay (known as latency).

      * Important note*

      To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.       

      How about the audio delay when use different wireless audio codec?

      Wireless audio codec Audio delay
      aptX™ HD ≥ 250ms
      aptX™ Low Latency ~ 40ms
      aptX™ ~ 70ms
      FastStream ~ 40ms
      SBC (most standard Bluetooth audio codec) ~ 220ms


      Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.

      Related FAQ >

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    • General Bluetooth Information

      Here are a few things you'd want to know about Bluetooth...

      1. Bluetooth by nature is a short-range wireless technology.

      Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.

      2. Bluetooth Signals are easily interfered with.

      Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.

      If you want a better range & less interference, try to stay clear of the things mentioned above.

      3. There are two types of Bluetooth.

      In short, they are “Class 1” and “Class 2.”  Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.  

      4. The “Actual Range” depends on a lot of things.

      Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.

      5. The “Transmitter” and the “Receiver.”

      Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.

      There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.

      Here are some examples:

      • Transmitters: Phone, Computer (can sometimes use as receiver), TV.
      • Receiver: Headphones, Speaker
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  • General Information
    • Product/Warranty Registration Questions
      Has question about product registration? Please Check below.
      • Examples For the Purchase Proof

        Product Registration Link: https://avantree.com/product-registration

        For warranty registration, if you purchased from avantree.com OR AvantreeDirect Store on Amazon / Walmart etc, you only need to provide the order number.

        If you purchaesd from other stores, you will be asked to provide Proof of Purchase. You can simply provide the screeshoot or photo image of the order. Please make sure that the image contains the Store/Seller Name, Order No., and Purchase Date.

        Please use the examples below (Amazon, Walmart, Lazada, Aliexpress, Newegg, Offline Outlet, Other Online Outlet) as reference:

        1, Amazon

        Amazon purchase proof

         

        2,Walmart

         

        3, Lazada

         

        4, Aliexpress

         

        5, Newegg

         

        6, Offline Outlet

         

        7,Other Online Outlet

         

         

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      • How to find order numbers for your Amazon or Walmart orders?

        Product Registration Link: https://avantree.com/product-registration

        If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.

        Amazon order

        Method 1:

           1. Login into Amazon and click the right-top-corner button “Account&List button”.

           2. Find and click the button “orders” under “Your Account”.

        Login into Amazon and click the right-top-corner button “Account&List button”

           3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.

        Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.

         

        Method 2:

           You can find the order number in the order confirmation email from Amazon after placing the order.

        You can find the order number in the order confirmation email from Amazon after placing the order.

         

        Walmart Order

        Method 1:

           1. Login into Walmart and click the button “Account” at the right-top corner.

           2. Find and click the “Track Order”

        Find and click the “Track Order”

           3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.

        Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.

        Method 2:

           You can find the order number in the order confirmation email from Walmart after placing the order.

        find the order number in the order confirmation email from Walmart

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    • Other Order Related Questions

      If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.

      • Are there any promotions or discounts?

        Generally, a new user can enjoy the 5% discount after registration.

        If we have any promotion campaigns, you could find it easily on our home page.

        Or you can contact our support team support@avantree.com for more information.

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      • Can I change the delivery address?

        Sorry, you can not change the delivery address once you place the order. If you would like to ship to another address, you could choose to cancel the current order and place a new order instead.

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      • Can not place an order with a credit card?

        The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.

        If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.

        Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.

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      • How long will the tracking number be available after shipping?

        The tracking number for the orders will be notified by email within 1-3 working days after delivery. (Note: For some orders from the US, EU, UK, CA, AU, we are not able to provide a tracking number due to FBA shipment. It usually will take 3-5 business days to deliver to you after you receive the shipment notification.)

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      • How to buy the accessory?

        Method 1

        You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.

        click the “products” button on the search result page

        Method 2

        Find related accessories on the product page.

         

        Method 3

        Go to the product support page, finding the "accessories bar" and click it.

         

         

         

        Contact support@avantree.com for more information.

         

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      • How to get invoice?

        1, If you purchase the Avantree product on Amazon (Except for Australia www.amazon.com.au):

        Step 1: Log in to your Amazon account and click the “Return & Orders” button (see below).

        Step 2: Find the “Invoice” button next to the “view order detail” to download the invoice.

        Note: If you purchased through Amazon AU on www.amazon.com.au, please contact support@avantree.com for the invoice.

         

        2, If you purchased Avantree product from Avantree.com:

        Please check the email “Invoice for your Avantree.com order” from Avantree; Avantree sends the invoice automatically when a customer places the order.

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      • Unable to submit Product/Warranty registration or unsuccessful registration?

        All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.

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      • What if the page indicates that “Shipping in this country is not available”, and you can’t place the order when making a payment?

        We have multi-language sites on our website corresponding to the countries/regions that we could ship to. You could use the country selector in the top right corner to choose your shipping country. If you are not able to find your country/region, we are afraid that we cannot ship to your country. For more information on where to buy, please refer to this guide  Where to buy and where will you ship it from? 

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      • When will the out-of-stock products be available?

        You can contact our support team support@avantree.com for the specific delivery time redirectly.

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      • Why is there not “Add To Cart” Button?

        There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.

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    • Where to buy and where will you ship it from?

      Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

      Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

      USA

      Online Store: avantree.com amazon.com;walmart.com;www.newegg.com

      Warehouse: USA Avantree Warehouse OR Amazon Warehouse

      Estimate Delivery Time:  2-5 Business Days

      Free Shipping Rule: free shipping ≥ $14.99

      Shipping Fees: $5 for order <$14.99

      Canada

      Online Store:avantree.com/ca; amazon.ca; www.walmart.ca

      Warehouse: Amazon CA Warehouse

      Estimate Delivery Time: 3-7 Business Days

      Offline Stores:Canada Computers

      Free Shipping Rule: free shipping ≥ CA$29.99

      Shipping Fees: CA$5 for order < CA$29.99

      UK

      Online Store:avantree.com/uk;www.amazon.co.uk

      Warehouse: Amazon UK warehouse

      Estimate Delivery Time: 3-7 Business Days

      Free Shipping Rule: free shipping ≥ £29.99

      Shipping Fees: £5 for order < £29.99

      Germany

      Online Store:avantree.com/euamazon.de

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time: 3-7 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      France

      Online Store:avantree.com/eu; www.amazon.fr

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time: 3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Italy

      Online Store:avantree.com/eu;www.amazon.it

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time: 3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Spain

      Online Store:avantree.com/eu; www.amazon.es

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time: :3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Bulgaria

      Online Store: avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it;

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Cyprus

      Online Storeavantree.com/eu; amazon.de;

      www.amazon.es; www.amazon.fr; www.amazon.it;

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Poland

      Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia)

      Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Romania

      Online Store:avantree.com/eu;amazon.de;www.amazon.es;

      www.amazon.fr;www.amazon.it;www.emag.ro

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Finland

      Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Sweden

      Online Store:avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time:  3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Norway

      Online Store: avantree.com/me

      Warehouse: China warehouse

      Estimate Delivery Time:  10-30 Business Day

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees: €5 for order <$29.99

       

      Netherlands

      Online Store:avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be;

      Warehouse: Amazon EU warehouse

      Estimate Delivery Time: 3-10 Business Days

      Free Shipping Rule: free shipping ≥ €29.99

      Shipping Fees: €5 for order <€29.99

      Australia

      Online Store:avantree.com/au; www.amazon.com.au;www.ebay.com.au;

      www.radioparts.com.au;Gadgets4Geeks.com.au

      Warehouse: Amazon AU warehouse

      Estimate Delivery Time: 3-7 Business Days

      Free Shipping Rule: free shipping ≥ A$29.99

      Shipping Fees: A$5 for order <  A$29.99

      New Zealand

      Online Store:avantree.com/me

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees: $5 for order <$29.99

      Singapore

      Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees:  $5 for order <$29.99

      UAE

      Online Store:avantree.com/me

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees:  $5 for order <$29.99

      Israel

      Online Store:avantree.com/me;www.netbitct.co.il;

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees:  $5 for order <$29.99

      Japan

      Online Store:avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp

      Warehouse: China warehouse

      Estimate Delivery Time: :10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.9

      Shipping Fees:  $5 for order < $29.9

      South Korea

      Online Store:avantree.com/me;www.gmarket.co.kr

      Warehouse: China warehouse

      Estimate Delivery Time:10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.9

      Shipping Fees: $5 for order < $29.9

      Thailand

      Online Store:avantree.com/me;

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.9

      Shipping Fees: $5 for order < $29.9

      Malaysia

      Online Store:avantree.com/me; www.shopee.com.my

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees: $5 for order <$29.99

      Russia

      Online Store:avantree.com/me; www.avantronics.ru ; https://smartiq.ru

      Warehouse: China warehouse

      Estimate Delivery Time:10-30 Business Days

      Free Shipping Rule: free shipping ≥ $29.9

      Shipping Fees: $5 for order < $29.9

      Switzerland

      Online Store:avantree.com/me; www.matsmobile.ch; www.aliexpress.com

      Warehouse: China warehouse

      Estimate Delivery Time: 10-30 Business Days

      Offline Stores: CarCom www.carcom.ch

      Free Shipping Rule: free shipping ≥ $29.99

      Shipping Fees:  $5 for order <$29.99

      Hong Kong SAR China

      Online Store:avantree.com/hk;

      Warehouse: China warehouse

      Estimate Delivery Time: 3-7 Business Days

      Free Shipping Rule: free shipping ≥ HKD$99

      Shipping Fees:  HKD$20 for order < HKD$99

      South Africa

      Online Store:avantree.com/za;

      www.takealot.com;

      www.monthlymadness.co.za

      Warehouse: South Africa warehouse

      Estimate Delivery Time: 3-7 Business Days

      Free Shipping Rule: free shipping ≥ R$499

      Shipping Fees:  R$90 for order <R$499

       

      Mexico

      Online Store:amazon.com.mx; www.mercadolibre.com.mx

      Warehouse: US Amazon warehouse

      Estimate Delivery Time: 3-10 Business Days

      Taiwan

      Online Store:avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw;

      Warehouse: Taiwan warehouse

      Estimate Delivery Time:3-7 Business Days

      Offline Stores:

      1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei;

      2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei;

      3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei

      Free Shipping Rule: free shipping ≥ NT$149

      Shipping Fees:  NT$80 for order <NT$149

      Others (Not Listed)

      Online Storewww.aliexpress.com;

      Warehouse: China warehouse

      Estimate Delivery Time: 15-25 Business Days

       

       

       

      Remarks:

      1. Warranty is 24M for orders from avantree.com
      2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
      3. Not all stores/sellers from the links above are authorized resellers.

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    • Where to find Batch Number/LOT Number?

      Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

      1. on the bottom of the product;

      2. on the inside of the Headband, just above the Earcups;

      3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

      Avantree HF027 Silkscreen

      4. on metal head of the adapter;

      Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

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    • What's Avantree's General Return & Warranty Policy?

      Return Policy:

      Every Avantree product purchased from our website comes with an up to 60 days free trial.

      Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

      Warranty Policy:

      Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

      However, this warranty does NOT cover:

      · Damage from misuse or abuse,

      · Damage from lack of reasonable care,

      · Damage from force majeure,

      · Damage from natural forces/disasters,

      · Damage from inadequate repairs performed by unauthorized service centers,

      · Water damage on non-water-resistant products,

      · Theft or losing the item.

      If you encounter issues during the warranty time, pls follow Avantree RMA Procedure

      To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

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    • What Kind of Customer Support does Avantree Offer?

      Avantree offers the following customer support to help you make the best of our products?

      Online DIY Support

      1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
      2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
      3. Product Video Guide - Step by step (from youtube.com > search product name

      Agent Support

      1. Submit a Ticket OR File a Claim (1 working day reply)
      2. Send an email to support@avantree.com (1 working day reply)
      3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
      4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
      5. Telephone Support (Local Number here)
      6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

      Avantree offers the following native language support?

      English
      Spanish
      Italian
      German
      French
      Chinese

      See more details in Warranty Policy and RMA Policy

       

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    • What's Avantree RMA Procedure / Policy?

      Avantree Products RMA (Return Merchandise Authorization) Procedure

       

      1.     60-Days-Return-Refund

      Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

      Customer will be responsible for return shipment cost unless item is returned due to defective issues.

      Avantree RMA centers are located at:

      -        USA - San Jose & Los Angeles

      -        Canada – Vancouver

      -        EU - London, UK

      -        Australia – Roxburgh Park

      -        Asia – Cebu, Philippines

      -        Asia – Hong Kong, China

      -        Asia – Shenzhen, China

       

      2.     Defective RMA

      Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

      Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

      Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

      Step 3: Replacement

      3.1. Confirmed Defective Unit

      -        Avantree provides RMA (CD) number to customer

      -        Customer returns the product to Avantree

      o   Purchased within 6 months – Avantree will cover the return label cost.

      o   Purchased over 6 months ago – Customer will cover the return label cost.

      -        Avantree arranges the Replacement

      o   Will be arranged as soon as the return shipment has been shipped.

      o   Customer can expect to receive the replacement unit within 5-7 working days.

      3.2. Back-for-Investigation Unit

      -        Avantree provides RMA (BI) number to customer

      -        Customer returns the product to Avantree. Customer will cover the return label cost.

      -        Avantree arranges the follow up

      o   Confirmed Defective Units – Please Refer to Section 3.1.

      o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

      Note:

      1. The RMA return unit will be equivalent to or better than the condition of the defective unit
      2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
      3. Replacement Unit Warranty Terms:
        • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
        • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

       

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