HAX05 Product Support

Is your TV mounted on the wall, and your optical/headphone port hard to reach? Does your TV only have HDMI, and no other audio output ports? With the HAX05, you can effectively add optical and RCA output to your TV by using it as an HDMI ARC audio extractor.

First, connect your devices to the HAX05. Connect the HAX05 to power using the DC 5V cable provided. Connect an HDMI cable from your TV’s HDMI ARC port to the “From TV HDMI ARC IN” port on the HAX05.

Next, connect any audio device you want to use to either the OPT or RCA ports on the HAX05. You can connect wired headphones, wired speakers, Bluetooth transmitters, and more in this way.

Now, set up your devices. Slide the output select switch on the HAX05 to “ARC Soundbar OFF/none”. The LED next to “To Soundbar HDMI ARC OUT” will be off.

If you’re not getting sound, please set your TV’s sound to PCM audio. Grab your TV’s remote control, and go to SETTINGS > AUDIO > HDMI ARC > PCM

First, connect your devices to the HAX05. Connect the HAX05 to power using the DC 5V cable provided. Connect an HDMI cable from your TV’s HDMI ARC port to the “From TV HDMI ARC IN” port on the HAX05.

Set up passthrough by connecting an HDMI cable from your ARC Soundbar/AV receiver to the HAX05’s “To Soundbar HDMI ARC OUT” port.

Next, connect any audio device you want to use to either the OPT or RCA ports on the HAX05. We recommend the Avantree Orbit Bluetooth Transmitter for wireless streaming.

Slide the output select switch on the HAX05 to “ON”. The Green LED next to the “To Soundbar HDMI ARC OUT” port should light up. If you’re not getting sound, please set your TV’s sound to PCM audio. Grab your TV’s remote control, and go to SETTINGS > AUDIO > HDMI ARC > PCM

Is your TV connected to your soundbar via HDMI ARC, but now your optical out port disabled with no digital audio signal? For many TVs, when you have something plugged into its HDMI ARC port, its other audio out ports will be disabled. This means that you can’t use an HDMI ARC soundbar and Bluetooth headphones at the same time.

With the HAX05, you can use it’s HDMI passthrough function to use your HDMI ARC Soundbar/AV Receiver alongside your Bluetooth Transmitter/Headphones. How to connect.

First of all, please connect your HAX05 to all relevant devices properly. See the above FAQs under Set Up Procedure for more information.

If you are using HDMI ARC passthrough:

1. The audio source needs to be set to 5.1
2. The receiver (Speaker system/AV receiver) needs to support 5.1
3. Slide the ARC Soundbar switch to ON
4. Use the HDMI ARC OUT to connect the HAX05 to your speakers/receivers or transmitter

If you are using OPT:

1. The audio source (Roku, Blu-ray, PS5, etc.) needs to be set to 5.1
2. The receiver (Speaker system/AV receiver) needs to support 5.1
3. Slide the ARC Soundbar switch to OFF
4. Use the OPT port to connect the HAX05 to your speakers/receivers or transmitter

We recommend the Avantree Orbit Bluetooth Transmitter for wireless streaming. There is no need to switch your TV audio to PCM and you can receive 5.1CH audio from your ARC soundbar (with HAX05 in passthrough mode) and 2.0CH when streaming to Bluetooth headphones.

Please see the table below

To integrate our Bluetooth transmitter into your existing setup, in addition to the transmitter itself, you will need an Avantree HAX04.

Here are the steps:

1. Connect HAX04 between your AVR and TV, specifically by connecting the HDMI ARC port on your AVR to the IN port on HAX04, and then connecting the OUT port on HAX04 to the HDMI ARC port on your TV.
2. Disable "HDMI control" in the AVR settings.
3. In the AVR settings, turn on "HDMI audio output".

Only in this way, the AVR will not keep the audio only to itself, but transmit both the audio and video out. Once you've completed these steps, the IN and OUT green lights on HAX04 will indicate that the device is working properly. You can then connect the Bluetooth transmitter to either the optical or AUX port on HAX04.

This will allow the transmitter to receive the audio signal from the HAX04, which will then be transmitted to your Bluetooth headphones for an unparalleled sound experience. Enjoy!

The Avantree HAX04 is an audio and video extractor, while the Avantree HAX05 is only an audio extractor. Here are the specific scenarios in which they are typically used.

The HAX04 is usually connected to devices such as Blu-ray players, game consoles, or TV boxes, from which it obtains both image and audio signals, and transmits them to a TV or projector. It also duplicates the audio signal and transmits it to other audio devices such as wired speakers or Bluetooth transmitters, using the optical and audio ports on the HAX04.

The HAX05 is connected to the HDMI ARC port on a TV on one end, and to the HDMI ARC port on a soundbar on the other. It duplicates the audio signal from the TV to the soundbar, and then transmits it to other audio devices such as wired speakers or Bluetooth transmitters, using the optical and audio ports on the HAX05. It can only work between ARC ports and can only process audio signals, so it cannot function with devices such as a Blu-ray player like the HAX04 can. If any image processing is needed, the HAX04 is required.

Please check the following

1.      ARC Soundbar Output Select switch is set to ON. The LED next to the ARC OUT port should be solid GREEN.

2.      HDMI cables are oriented correctly. IN to TV, and OUT to soundbar.

3.      TV settings are set up correctly. Grab your TV’s remote control, and go to SETTINGS > AUDIO > HDMI ARC > PCM

Please check the following

1.      Make sure the ARC LED is lit. If not, slide the ARC Soundbar Output Select switch to “ON”

2.      Turn Off Dolby Digital Plus. If you’re using the HDMI ARC passthrough function to connect devices via Optical, you’ll need to turn off Dolby Digital Plus. Then the sound should pass through the HAX05.

1. If your TV is using ARC, in general, the TV's remote control cannot adjust the volume of the TV. The reason is that HDMI ARC is digital audio and therefore not adjustable. The HAX05 does not change this fact.
2. If your TV is using ARC, AND both the TV and the soundbar support CEC, then both the TV and the soundbar's remotes can adjust the volume of the ARC soundbar.

Please see the below tables for more information

Scenario 1 - No HAX05, your ARC TV is connected directly to an ARC soundbar

Scenario 2 - HAX05 is connected to an ARC TV, with Optical/RCA/AUX output to a soundbar

Solution: You can adjust the volume on the soundbar if your soundbar doesn't have a remote.

Scenario 3 - HAX05 is connected to an ARC TV, with Optical/RCA output to Bluetooth transmitter/Bluetooth headphones

Solution: You can adjust the volume using the buttons on the transmitter or headphones.

Scenario 4 - HAX05 is connected to an ARC TV with passthrough to ARC soundbar AND Optical/RCA/AUX output to Bluetooth transmitter/Bluetooth headphones

Solution: You can adjust the volume using the buttons on the transmitter or headphones.

Does the HAX05 support lossless uncompressed audio formats such as: Dolby Digital, Dolby Digital plus, Dolby TrueHD, Dolby Atmos, Dolby Dual mono, DTS, DTS HD High Resolution Audio, DTS HD Master Audio, DTS ES, DTS 96/24, DTS:X, and LPCM?

If I use the HAX05's passthrough function, will it still able to convert and output simultaneously analog audio to the RCA L/R?

See the below table:

Avantree offers the following customer support to help you make the best of our products?

Online DIY Support

1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product name

Agent Support

1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

Avantree offers the following native language support?

English
Spanish
Italian
German
French
Chinese

See more details in Warranty Policy and RMA Policy

Avantree Products RMA (Return Merchandise Authorization) Procedure

1.     60-Days-Return-Refund

Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

Customer will be responsible for return shipment cost unless item is returned due to defective issues.

Avantree RMA centers are located at:

-        USA - San Jose & Los Angeles

-        Canada – Vancouver

-        EU - London, UK

-        Australia – Roxburgh Park

-        Asia – Cebu, Philippines

-        Asia – Hong Kong, China

-        Asia – Shenzhen, China

2.     Defective RMA

Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

Step 3: Replacement

3.1. Confirmed Defective Unit

-        Avantree provides RMA (CD) number to customer

-        Customer returns the product to Avantree

o   Purchased within 6 months – Avantree will cover the return label cost.

o   Purchased over 6 months ago – Customer will cover the return label cost.

-        Avantree arranges the Replacement

o   Will be arranged as soon as the return shipment has been shipped.

o   Customer can expect to receive the replacement unit within 5-7 working days.

3.2. Back-for-Investigation Unit

-        Avantree provides RMA (BI) number to customer

-        Customer returns the product to Avantree. Customer will cover the return label cost.

-        Avantree arranges the follow up

o   Confirmed Defective Units – Please Refer to Section 3.1.

o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

Note:

1. The RMA return unit will be equivalent to or better than the condition of the defective unit
2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
3. Replacement Unit Warranty Terms:
   • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
   • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

Return Policy:

Every Avantree product purchased from our website comes with an up to 60 days free trial.

Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

Warranty Policy:

Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

However, this warranty does NOT cover:

· Damage from misuse or abuse,

· Damage from lack of reasonable care,

· Damage from force majeure,

· Damage from natural forces/disasters,

· Damage from inadequate repairs performed by unauthorized service centers,

· Water damage on non-water-resistant products,

· Theft or losing the item.

If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

1. on the bottom of the product;

2. on the inside of the Headband, just above the Earcups;

3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

4. on metal head of the adapter;

Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

Remarks:

1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.

If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.

If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.

Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.

Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.

Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!

Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.

Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.

Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!

If you still have problems, please feel free to contact us via support@avantree.com.