Warranty& Returns

Avantree is dedicated to delivering high-quality products to our customers. Should you experience any issues, contact Avantree Technical Support at support@avantree.com for troubleshooting.

Limited Warranty Coverage
Avantronics Ltd. ("Avantree") warrants to the original purchaser ("Purchaser") that all Avantree-branded products purchased directly from avantree.com ("Direct Purchases") are automatically covered by a twenty-four (24) month warranty ("Warranty Period") from the date of purchase. For purchases made from authorized resellers ("Authorized Resellers"), including but not limited to the Avantree Direct Store on amazon.com, Avantree Global Flagship Store on aliexpress.com, AvantreeDirect on newegg.com, and Avantree Direct Store on walmart.com, products are covered by a twelve (12) month warranty ("Warranty Period") from the date of purchase unless registered with Avantree. To qualify for the twenty-four (24) month warranty, purchases made through Authorized Resellers must be registered with Avantree.

Limitations and Exclusions
This limited warranty does not cover:

• Damage resulting from misuse, abuse, neglect, accident, alteration, or improper installation
• Damage caused by natural disasters, fire, flood, lightning, earthquake, or other external factors beyond •Avantree's control
• Water damage to non-waterproof products
Theft, loss, or disappearance of the product
• Damage resulting from repairs or alterations performed by unauthorized service centers

During the Warranty Period, if a product fails to conform to this limited warranty, Purchaser shall notify Avantree via support@avantree.com or support.avantree.com and obtain a Return Merchandise Authorization ("RMA") number. Avantree will repair or replace the defective product with a new or refurbished product of equal or greater functionality.

RMA Process
• For products purchased within the last six (6) months of the RMA request, Avantree will cover the cost of return shipping and replacement shipping.
• For products purchased over six (6) months ago but still within the valid Warranty Period, Purchaser shall be responsible for the cost of return shipment to one of Avantree's designated RMA centers located in San Jose, California; Hacienda Heights, California; Watford, United Kingdom; Vancouver, Canada; and Hong Kong, China. Avantree will cover the cost of repair or replacement, as well as the cost of replacement shipping.

If any provision of this limited warranty is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information
For inquiries regarding warranty claims or RMA procedures, please contact Avantree Support at support@avantree.com.

Amendment & Modification
Avantree reserves the right to amend or modify this limited warranty at any time without prior notice, provided that such amendments or modifications shall not adversely affect the warranty coverage provided to products purchased prior to the effective date of such amendments or modifications.

Entire Agreement
This limited warranty constitutes the entire agreement between Avantree and Purchaser with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether oral or written.

By using an Avantree product, Purchaser agrees to be bound by the terms and conditions of this limited warranty.