Policy & Terms

Avantree User Agreement (the “Agreement”) is entered into among you (or “User”, means all individuals or entities who register, log in, use or browse our Services), (hereinafter referred to as “Avantree” or “we”) and our operational cooperators (hereinafter referred to as “Cooperator”), with respect to Avantree.com (hereinafter referred to as “Site”) and the products, programs and services (hereinafter referred to as “Services”) of Avantree. Please read this Agreement carefully and fully understand, including the terms of Disclaimer of Warranty, Limitation of Liability, and Rights and Limitations, and choose to accept or not to accept this Agreement (minors should read this Agreement accompanied by a legal guardian). Avantree may suspend or stop providing our Services to you if you do not comply with our terms or policies. By your registration, login, usage of the Services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions of this Agreement. By accepting this Agreement, you agree to accept all constraints, including accepting Avantree to reserve the right to modify the terms of this Agreement at any time, without additional notice to you. You can log in on our webpage at any time to check the latest User Agreement. If you cannot accept any content that we have changed, you shall stop using Avantree Services. By your continued use of our Services, you agree to accept and will be bound by the modified terms of this Agreement.



You may visit the Site without registration. However, you need an Avantree Account (“Account”) and provide relevant personal information on the registration webpage in order to access more Services. You can delete or suspend your account under the instructions of the Site, and we will keep or delete your Account based on this Agreement. You hereby commit and undertake the following: You understand and agree that the Site is an application service product. You shall take full responsibilities for the authenticity, legality, accuracy, and validity of your registration information; You shall also be responsible for updating any changes in your registration information to keep it up to date; You shall not post any information in the name of others; you shall not use registered accounts maliciously; otherwise, we reserve the right to suspend the Services and you shall fully bear all legal liability. We do not accept any responsibility or liability for any claims or loss arising from your actions. You shall use the Site and Services in accordance with all applicable laws and take all responsibility for activities under your registered Accounts, including your statements and any loss or damage that may directly or indirectly arise from your statements. You should estimate the risks of the content on your own and take all risks from it, including the risk that lies on the correctness, integrity, or practicability of the content. Avantree will not take any responsibility for any loss or damage that results from this behavior or activity; You have the obligation to take good care of the registration information on the Site and are responsible for all the activities. You must immediately notify Avantree if you find any illegal or unauthorized activities. Avantree will not be liable for damages or losses arising from a user’s non-compliance with any of the provision(s) above; All your statements on the Site are public information that any third party has access to. Any statement posted on the Site will be deemed as public information, and the user should bear legal liability for this action. If you do not want any third party to get your statements, please do not post them on the Site.



The user accepts that in relation to business development, we may change, suspend, restrict, terminate or revoke the rights of our services at any time without notice; We may include advertisements, etc. in our Services. You agree to the display of advertisements and other events from us or our related parties or cooperators while enjoying our Services; We have the right to suspend, at our sole discretion or determination, any content that violates the laws and regulations in any jurisdiction or the terms of this Agreement; that infringes, prejudices threatens any right or safety; or that impersonates others. We also retain the right to take proper legal actions, including but not limited to removing any illegal or infringing content, suspending the qualification of violators and saving relative information and reporting to relevant authorities based on the applicable laws and regulations; When you shop on the Site, you can only modify any of the following information for maintaining the account’s safety: your name, address, and phone number. If you need any help, please call customer service using the phone number you put in the order. Any call from any number other than in the order requires confirmation.


All information provided by you will be governed by the terms of the Privacy Policy. The terms of the Privacy Policy forms part of this Agreement and will be binding on you at all times.



You have the right to use the Site legally. You have the right to buy Avantree products and services. Avantree and its related companies possess the ownership of the Avantree Accounts. You have the right to use Avantree Accounts after you complete your registration. The rights to use Avantree Accounts only belong to you, and you are not allowed to borrow, lease, license, transfer, gift or sell Avantree Accounts. Avantree has the right to retrieve any Account for operational needs. You have the right to change and remove personal information, registered information, and any content posted. Please note that you have to take the risk that any picture or word saved in the system might also be deleted when you remove related information. You are responsible for the safety of your Account information and password and should bear legal liability for activities under registered Accounts. You agree not to use the passwords and Accounts of others under any circumstances. You agree to immediately notify Avantree once you suspect others using your password or Account.



You shall not sell, lease, transfer, release or make other commercial use of the content from the Site or Avantree products and services (including but not limited to the content or the advertisements or sponsored content); You shall not visit the Site or use Avantree Services to establish similar or competitive services; Unless expressly prescribed by laws, you shall not copy, publish, download, change, translate, merge, decompose, and paste or decompile etc. any part of the Site or Avantree Services (including but not limited to the content or the advertisements or sponsored content) in any manner; You agree to bear all the risks and take full legal liability for the following activities while using the Site or Services: Endangering national security, leaking state secrets, subverting the government, and undermining national unity; Harming national honor and interests; Inciting ethnic hatred or ethnic discrimination, and undermining national unity; Undermining national religious policy, promoting cults and superstitions; Spreading rumor, disturbing social order, undermining social stability; Spreading obscenity, pornography, gambling, violence, murder, terrorism or instigating others to commit crimes; Insulting or slandering others, infringing upon the legal rights and interests of others; All other content prohibited by the administrative regulations and laws. You shall not use the Site or Avantree Services to engage in any behavior or activity stated below: Upload or release virus, worm, and malware to damage or change computer system or data; Collect the information or data of other users, such as email address, without authorization; Disable network connection of the Site, make the Site to over handling, interrupt or undermine the website server and connection in other ways; Attempt to visit the Site, our server or the Site connection without authorization; Interrupt or undermine other users' normal use of the Avantree Services.



You agree to use the Site or Services harmlessly and help Avantree to avoid bearing any lawsuit, complaint, loss, damage, responsibility, cost, and fees (including but not limited to counsel fees) from any third party caused by the use of the Site or Services, your user content, your violation of this Agreement. Avantree reserves the exclusive right to defend and the right to claim for compensation. User Content refers to all the content (your information, picture, music, or others) results from downloads, releases, or other activities through the Site and Avantree Services. You are solely responsible for such content, and bear all the risks results from your disclosing user content. You will not unilaterally reconcile when you and Avantree jointly file a lawsuit against any third party without written consent from Avantree. Avantree will reasonably notify you of such a lawsuit or action at law. Under no circumstances Avantree will bear any indirect, consequential, exemplary, incidental, exceptional or punitive compensation results from this Agreement. You bear all the risks from using the computer system and mobile database through the Site or Services.



Avantree will not bear any legal liability under circumstances stated below: Provide your personal information requested by government departments or the laws; Disclose private information caused by your negligent actions; Any circumstances caused by suspension, breakdown, and so on that result from the hacking, virus invasion, blockings due to illegal and harassing content, government control or any other reasons related to network, technique, communication line, and information security management; Cause losses to the users because of any third party, such as the communication line breakdown, technical problems, the network, and computer breakdown, and other cases of force majeure; Risks come from threat, defamation, offensive or illegal information that caused by anonymous or percolation through the Site or Avantree products and services; Any psychological or physical suffer and economic losses due to misleading or deceiving when you interact with others through the Site or Services. The Site or Avantree products and services expressively declare that we do not guarantee timeliness, security, and accuracy of the Services expressly, impliedly or in other forms. Any content posted by the user on the Site does not represent or reflect any viewpoint or policy of Avantree; Avantree does not bear any responsibility for this. Under no circumstances shall Avantree bear any responsibility for any indirect, consequential, exemplary, incidental, exceptional or punitive damages, including profit losses caused by using Avantree’s Services. In spite of the provisions in this Agreement, the responsibilities we bear will not exceed the fees (if any) you pay for Avantree Services during the registration valid period, for any reason or in any manner.



Modified Terms We may change or modify terms of this Agreement at any time, and will notify you through your email address or notifications on the Site. Your use of the Site and all other services of Avantree after modifications to the terms indicate that you agree to such changes; Avantree reserves the right to modify, keep and suspend the Site and Avantree products and services without notification from time to time; You agree that Avantree will not take any responsibility for changing, reserving or suspending the Site and Avantree products and services, the actions taken by other services, or third parties. Termination This Agreement becomes valid and stays valid during your use of the Site and Avantree products and services, until the termination according to this Agreement. In spite of the preceding provisions, this Agreement becomes effective the first time you use the Site and Avantree products and services if that happens before you accept this Agreement. This stays valid unless the early termination applies. We may reserve your right to access the Site, Avantree Services, and your account; we may terminate this Agreement at any time for any reason without notice, as believe you violate our acceptable policies or other terms of this Agreement. Not subject to the preceding provisions, Avantree reserves the right to terminate this Agreement if the user infringe the copyright of the third party and receives the notice from the owner or legal representative of the owner. Once this Agreement terminated, all your website accounts and your right to use the Site and Avantree products and services will also be terminated. You should understand this means your User Content will be removed from our database. Avantree will not take any responsibility for terminating this Agreement, including terminating your user account and removing your User Content. Any revised version of the Site, updates or other changes of the Avantree Services will be restrained by this Agreement.



Feedback Your suggestion to Avantree (“Feedback”) is regarded as transferring all rights of Feedback; Avantree has the right to use the Feedback in any appropriate method. We also consider this feedback unclassified and non-exclusive. You agree to not provide any information you regard as privacy and proprietary to Avantree. We reserve the rights (not obligations) to examine your content on our judgments. We have the right to remove your content at anytime for any reason. According to the terms of Modification and Termination, we have the right to reserve or terminate your account. Privacy Policy Please review our Privacy Policy, it has equivalent rights with and indivisible to this Agreement. Notification You must provide the latest, most used and valid email address. Avantree will not take any responsibility if we are unable to reach you through the email address you provide. Undoubtedly, the notifications on the Site and emails sent to you consist of valid notifications. Applicable Law The interpretation of the terms of this Agreement, effectiveness and dispute resolution, are applicable to the laws of Hong Kong. If any dispute or controversy aroused between you and Avantree, it should first be settled through friendly consultation. If consultation falls, you agree to submit the dispute to the jurisdiction court where Avantree is located. Independence If some provisions of this Agreement cannot be applied for some reasons, they will be revised to apply legally; and other provisions remain applicable. Integrality This Agreement (including the Privacy Policy) is the ultimate, integral and exclusive agreement between you and Avantree, in relation to any matter relating to the Site and Avantree products and services. The title of each paragraph is written only for the convenience of reading and does not have any legal or contractual obligations. Without written consent from Avantree, you cannot transfer the rights and obligations stated in this Agreement. Any behavior or activity violates the provision about such a transfer attempt is invalid. 


Avantree Return Policy



1. If you return the product due to a change of mind with no quality issues, you can return within 60 days of purchase and we'll cover the shipping cost. 

2. If you return the product for manufacturing issues, the Return Postage is as follows –


Purchase made within 6 months prior to the desired RMA date:

a) Avantree will cover the return & replacement shipment cost

b) Avantree will cover the repair or replacement cost


Purchase made over 6 months prior to the desired RMA date:

a) The customer will cover the return shipping cost to one of the following RMA centers:

              – San Jose, California, USA
              – Hacienda Heights, California, USA
              – Watford, UK
              – Vancouver, Canada
              – Hong Kong, China

b) Avantree will cover the replacement shipment cost to the customer (same address as the purchase order)

c) Avantree will cover the repair or replacement cost



Avantree is committed to providing good quality products for consumers.

-Encountering any issue, consumers are suggested to contact support@avantree.com for troubleshooting.

-This warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, water damage on non-water resistant items, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.


Users need to provide the following info -

-Products are bought from avantree.com

-Registered the purchase at avantree.com within 30 days

-Clear proof of purchase under 12 or 24 months (depends on product and region)

-Products are under normal / supposed use

-No damage


1. The RMA return unit will be equivalent to or better than the condition of the defective unit

2. Replacement Unit Warranty Terms:

    • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.

      If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.



Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.



We Do NOT Accept Cancellations On orders if the order is confirmed to be shipped. You agreed to these Terms when you ordered from us here at Avantree. Please make note of this Term and Condition When ordering from our store. Thank you. We Do Not Refund orders that were RUSHED and did not arrive in time....thank you for your understanding. Please plan ahead when ordering goods! 


Shipping & Delivery


We ship worldwide. We have warehouses located in the US, EU, Canada, and Australia; orders placed in these regions will ship directly from the local warehouses. Order placed in other regions will be delivered via international shipping.


TRACKING: Customers are provided with tracking information email on dispatch of their order. Avantree is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes. For spare parts, there is no tracking number for those orders.


TAXES & DUTIES: Any and all applicable custom fees, taxes, and duties are the sole responsibility of the customer. The law requires Avantree to state the full value of your order on the package, and this will then usually determine the applicable fees. 



On rare occasions, custom agents may delay the delivery of some packages. Avantree takes no responsibility should such a delay occur, as it is the sole discretion of customs officials whether to release a package. If you have any issues, we recommend contacting your local customs office. 

The price tag shown on the website are generally in the corresponding country’s currency; for instance, if you’re on the Canada Store site the currency should automatically be in CAD. However, when the corresponding currency isn’t supported, the price will be shown in USD. All prices within the online store DO NOT include relevant overseas duties and other customs charges that may incur. 

If you use a credit card to purchase your order, the bank that has issued your card determines the exchange rate and final value you will pay. We recommend checking your bank’s website for their current exchange rates and policies. 

By placing an order at Avantree, you are responsible for any and all applicable customs duties and import fees, and the cost of return shipping back to Avantree. This also applies to any shipments you may refuse upon delivery. Avantree is not responsible for any lost or delayed packages once they are lodged with the shipping company.


IMPORTANT INFORMATION - We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods, etc.). - All colors of products are reproduced as accurately as possible, however, a slight variation may occur in color and size specifications. - Colors may appear slightly different via this website due to computer picture resolution and individual monitor settings. - Offers are available until stocks sell out. 




That all orders are subject to availability of stock

To take reasonable steps to verify that the order and credit details are bona fide


Coupon Policy


Coupons are not valid on products that have an existing discount. Any coupon codes distributed to users are intended for use solely on fully priced products. Only coupons from our official channels -- such as on our website, in our newsletters, on our social media accounts, etc. -- are valid for use on our products.

We cannot guarantee that coupons obtained through third party channels are legitimate. Coupons are not valid on products that have an existing discount. Any coupon codes distributed to users are intended for use solely on fully priced products.