(Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].
button and 
button simultaneously for more than 7 seconds.
$39.99
Audikast D4169 Product Support
Guide & Troubleshooting ( 0 Results)
Top Questions
- How to get My Avantree TV Headphones / Transmitters work well with my Samsung Smart TV?
If you're using one of the latest Samsung Smart TVs, you could encounter an issue when using Bluetooth Transmitters or Headphones. The issue is due to the fact that Samsung Smart TVs tend to pair with any Bluetooth devices it can find unless you manually deny the connection.
This could lead to odd behaviors on your Samsung TV such as no picture, Blue / Black Screen with an error message, TV headphones and base not reconnecting, no sound on TV headphones, transmitter cannot pair to headphones, etc.
Bear in mind when using Samsung Smart TVs:
- If your headphones / transmitters suddenly stopped working with your TV, it may be because your Smart TV performed an automatic update and reset all of its settings to its original form. Smart TVs also do automatic updates because they are connected to your Wi-Fi, just like a computer. Even though you didn't do anything, the TV changed itself. In these cases, follow the steps from the beginning to troubleshoot the issue.
- The TV remote control does NOT turn TV off. It only puts the TV into standby mode. The TV will still perform its "Smart" functions in standby mode. For example, the Samsung TV will still aggresively connect to all devices it finds. The best way to turn the TV OFF is to physically switch it OFF or to pull the plug.
Here is the FIX for the above issue with Avantree TV headphones and transmitters.
- REMOVE / DENY the Avantree Device from Samsung TV's "External Device List."
- Keep the TV OFF (Not in Standby) if you have any issues reconnecting the headphones and the base.
DENY the Device:
When the Samsung Smart TV detects your Avantree Device, a popup will appear on the screen, asking you to Allow or Deny the device to connect to the TV. You MUST DENY the device from connecting, otherwise it will not be able to connect with the other device in its set.
REMOVE the Device:
If you did allow the device to connect to your TV, or if your device connected to your TV automatically, you will need to remove the device from within your TV's settings.
Settings >> General >> External Device Manager >> Device Connection Manager >> Device list - >> Edit >> Select all Avantree Device >> Delete
After removing / denying the Avantree device from the Samsung TV's external device list, your Avantree devices should work properly now. If not, you might need to re-pair & lock the headphones with the base again. Here is how to do it:
1. Turn OFF your Samsung Smart TV. Either flip the physical switch on the TV, or pull the plug from power. If you cannot physically turn OFF your TV, an alternate method to try is to press and hold the power button on your TV remote for 6 seconds until the TV turns off.
2. Turn on your Headphones and Transmitter. It is recommended to have your transmitter plugged into a wall outlet, not your TV, as the TV should be off at this point.
3. Get the Headphones and Transmitter into pairing mode (rapidly flashing RED & BLUE). For more information, please refer to your devices' user manual or support site.
4. If your Headphones and Transmitter have a LOCK function, please LOCK the headphones and the transmitter together. For more information, please refer to your devices' user manual or support site.
Now, the headphones and transmitter will be locked together, so that the next time you use them they should automatically re-connect with each other and show solid BLUE on the headphone. NO need to re-pair them each time.
If this does not fix it, pls contact support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Avantree TV Headphones Troubleshooting for no sound / not working.
Avantree Wireless Transmitter / TV Headphone Set is not working for you, no sound? Troubleshooting Tips:
· Headphone and Transmitter Base should be well Connected
1. Avantree headphone should say "Welcome to Avantree. Connected." and shows Solid Blue light.
2. Transmitter should show Solid Light indicating ‘Connected’?
3. How to connect to Apple Airpods Max, Pro, Bose, Beats, Jabra, Plantronics, Sennheiser, Sony...
· Proper Audio Signal should be sent to the Transmitter (95% issues are here)
o Is your transmitter signal detecting LED SOLID (Signal coming through OK) or Flashing (No Valid Signal)?
o Check Your TV setting again (Samsung TV, LG TV, Sony TV, Vizio TV…)
o For AUX / RCA connections
• Use your headphone with a wire to listen. If no sound, then no signal coming from that port
• Transmitter base is set to AUX
o For Optical connection,
• Transmitter base is set to OPT
• Make sure your TV HDMI ARC port is not connected
• Unplug and Plug the optical cable from transmitter
• Start your Netflix / Amazon Prime Program first before change to PCM
• Contact your TV manufactory and ask “How to change the TV setting so i can get audio signal out of my port?”
· More complicated set up? Check How to use with Sound Bar & AV Receiver Set up Guide here
- Using a Samsung Smart TV? Check this FAQ
For further assistance, please contact us via support@avantree.com
If you contact us via email, please try to provide the following images for quick diagnosis:
1. Photo of the transmitter box and headphone, both turned on with their LED lights (Solid Blue?)
2. Photo of TV Audio output ports & TV HDMI ports
3. Photo of TV Screen with Sound Settings page - with Digital Optical Out selected (if you use optical cable)
4. Photo of TV Screen with HDMI in & Out Audio Format both set to PCM
5. If you also have AV Receiver and Soundbar connected, please draw a simple diagram how you connect them and the audio signal flow. (Note: The following diagram is just for your reference, you can draw it by hand.)
We will get back to you within 1 working day.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to PAIR, CONNECT and LOCK headphones to transmitter again in D4169?
All the Avantree TV headphone sets are all "FACTORY LOCKED" before shipping. This means that as soon as they are turned on, they should automatically re-connect with each other and show Solid Blue on the headphone. NO need to re-pair them each time.
If they do not show solid blue incicated that are connected, please turn all devices off and turn them back on again and WAIT for 5-10 seconds. If they still fail to reconnect, please follow the steps below to RECONNECT and LOCK them again.
Note: During the re-pairing procedure, pls use another power source to power up the transmitter instead of using TV USB port and temporarily keep TV turned off. Because Smart TV might interfere the pairing process.
1. Re-pair and LOCK the BLACK headphone(AS9S) to the transmitter.
· Enter the transmitter into PAIRING MODE - Connect the transmitter to a power source and turn it on. Press & Hold button ”1” until you see the Bluetooth indicator flashing RED & BLUE.
· Enter the BLACK headphone(AS9S) into PAIRING MODE - From off, press and hold the MFB button on AS9S headphones until its LED flashes RED & BLUE quickly, and you hear “pairing”. If you have a newer batch of the AS9S over-ear headphones, slide the power switch to the Bluetooth Pairing position and hold it there until the LED flashes RED & BLUE quickly, and you hear “pairing”.
· Wait for Connection - Keep the BLACK headphone(AS9S) close to the transmitter, give them 3-5 seconds, once connected, Bluetooth icon close to "1" turn SOLID BLUE.
· LOCK the BLACK headphone(AS9S) to the transmitter - press and hold button "1" on the transmitter until the Bluetooth icon close to "1" turn SOLID PINK.
2. Re-pair and LOCK the RED headphone(NB16) to the transmitter.
· Enter the transmitter into PAIRING MODE - Press & Hold button ”2” until you see the Bluetooth indicator flashing RED & BLUE.
· Enter the RED headphone into PAIRING MODE - From off mode, press and hold the middle button on the Red headphone(NB16) until its LED flashes RED & BLUE quickly, and you hear “pairing”.
· Wait for Connection - Keep the RED headphone(NB16) close to the transmitter, give them 3-5 seconds, once connected, Bluetooth icon close to "2" turn SOLID BLUE.
· LOCK the RED headphone(NB16) to the transmitter - press and hold button "2" on the transmitter until the Bluetooth icon close to "2" turn SOLID PINK.
3. Then turn all devices off and turn them back on again and WAIT for 5-10 seconds to reconnect. Next time they will always link to each other once turned on.
If you're still having issues, please email support@avantree.com for further assistance.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
All Questions
- Set Up Procedure
- Part 1: Connecting the Audikast to your TV - No AV Receiver or Soundbar
Step 1. Understand your TV / Audio Source Audio Output Options.
Please check which type of audio output port your Audio Source has.
1. Digital Optical / SPDIF / TOSLINK port
2. 3.5mm / AUX / Headphone port
3. Red/White Audio Out port
Note 1.1 Valid RCA port must labeled "Audio OUT"
Step 2. Connect Audikast Plus transmitter to a Power Source.
You can use the micro USB cable provided to connect Audikast Plus transmitter either to TV USB or to a wall USB plug.
Required power spec is 5V, 500mA - 2A
Step 3. Connect Audikast Plus to TV / Audio Source via Audio Cable
Option 1. Digital Optical (a.k.a SPDIF or TOSLINK) Connection - (Recommended!)
Option 2. 3.5mm AUX (a.k.a. HEADPHONES Jack)
Option 3. Red / White RCA Audio OUT
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Part 2. Connecting Headphones to Transmitter Step 1: Connect the transmitter to a power source
Note: Do not turn the transmitter on yet.Step 2: FOLLOW THE STEPS BELOW to Power Everything On.
If you have a newer batch of the AS9S over-ear headphones, slide the power switch to "ON" (see pictured).
Once devices are turned on (in order) the LED lights go from blinking to solid.And you'll here "Connected".
Note: After the initial setup, and with the TV on, if a headphone is not connecting,press the power button on the disconnected headphone once. The transmitter shouldreconnect your deviceIf this does not happen, you might need manually Re-pair, Connect, and Lock the headphone and transmitter base again.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Part 3. Adjust TV Audio Settings (Samsung, LG, Sony, VIZIO, Panasonic...)
By now, your transmitter should be connected to your TV / Audio source (Part 1).
Your headphones and transmitter are paired and connected (Part 2).
This Step 3 is to make sure the compatible audio signal is received by the transmitter.
If you are using RCA or AUX connection, you need to adjust TV Sound OUT to 'Headset' or "External speaker".
Image 1- 3.5mm AUX jack
Image 2- TV RCA audio out(Red/White ports labeled "AUDIO OUT ")
Image 3- TV sound out settings with "Headset" or "External speaker" selected
If you are using an Optical or HDMI ARC connetion, you need to:
1. Set TV Sound OUT to "Optical / Digital Audio Out/HDMI ARC."
2. Set Audio Input & Output format to PCM/Stereo (except for Avantree Orbit).
Image 4- TV digital audio out port
Image 5- TV sound settings - optical out
Image 6- TV sound settings - HDMI ARC Out
Image 7- Set TV audio format to PCM
Please click into your TV brand below and follow the instruction Step-by-step.
* If your TV brand is not listed below, you can do the following
1. check TV manual or google its manual online and find its Audio output port options
2. email support@avantree.com with the picture of your TV back panel ports so we can help.
Note 3.1 If you are using smart TV's HDMI ARC port, and your Sound output option HDMI ARC / Optical is ONE option, then your optical output will not work with HDMI ARC plugged in.
Fix - use other HDMI port, not the HDMI ARC.
Note 3.2 If your TV is very OLD and you use Roku, Fire Stick etc. for Netflix, Amazon Prime movies, TV optical port might not be compatible with latest movie audio format and hence no sound for those. (very rare)
Other General Troubleshooting Tips if No Sound after the following set up
RCA / AUX - Plug in a wired headphone to test the sound output. If you cannot hear any sound, then either you are using the wrong port or TV Sound out set wrong.
Optical
1) OPT is lit up SOLID?
2) Optical port & optical cable has red light inside?
If the problem persists after all the troubleshooting above, please fill the Toubleshooting Form for No sound/Not working for us to identify the issue faster and solve the problem as soon as we can-
https://avantree.com/troubleshooting-verification/transmitter-tv-headphone-set-no-sound-form
- HISENSE
Step 1: Set TV audio format to PCM.
- Go into your Settings Menu, Select "DEVICE PREFERENCES"
- Select "SOUND"
- Go to "DIGITAL OPTICAL OUTPUT"
- Set it to "PCM"
Step 2: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Hisense Technical Support a call at:
Support: http://global.hisense.com/support
Alternatively, you may contact us at support@avantree.com
Was this article helpful?> - Go into your Settings Menu, Select "DEVICE PREFERENCES"
- INSIGNIA
Step 1: Adjust your TV Settings (so TV will send audio signal to its digital out port)
- Go into your Settings Menu, Select "AUDIO"
- Go into "Digital Audio Format/Audio Delay"
- Select "AUDIO FORMAT"
- Change it to "PCM"
Step 2: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please contact Insignia Technical Support at:
Tel: 1-877-467-4289
Support: https://www.insigniaproducts.com/contact-us
Alternatively, you may contact us at support@avantree.com
Was this article helpful?> - Go into your Settings Menu, Select "AUDIO"
- LG
Step 1. Adjust TV audio settings
Power ON LG TV > Click the Gear button on remote control > click the Speaker bubble > choose "TV speaker + optical"
Click the last Gray bubble > Click Sound on setting page > Dolby Atmos Off* > Sound Out > Optical > Digital Sound Out set as PCM
*Note: Not every LG TV will have the "Dolby Atmos" slider. If you don't, you can skip that step. Please take care to perform every other step outlined above.
For the newest LG TV models, please check this guide for audio settings:
Step 2: Reboot the Transmitter
High chance, you can hear sound from the headphones now. If not, please unplug your optical cable from the transmitter and re-plug it back. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give LG Technical Support a call at:
Tel: 800 -243 - 0000 (7am - Midnight CST)
Email Support: https://www.lg.com/us/support/email-appointmentAlternatively, you may contact us at support@avantree.com
Was this article helpful?> - PANASONIC
Step 1: Make sure Avantree transmitter are well connected with your Bluetooth devices such as headphones/speakers.
On Transmitter / Headphone set, on the screen of transmitter, you should see " TX / OPT / FS(LL or other codec) / A" (means they are well connected.)
Step 2: Connect the Avantree transmitter to the TV via the optical cord provided.
Most of Panasonic's TV model come with Optical Digital Audio Out port(s) in the back. The optical port is square-shaped with a flap over the port. If you are unable to locate the optical port, you may alternatively use the RED and WHITE RCA ports or the AUX (3.5mm) port to connect the transmitter to the TV.
Step 3: Turn TV speakers OFF (so TV will send audio signal to its digital out port)
- Press the "Menu" button on the supplied TV remote.
- Select "Audio" > "Advanced audio"
- Select "TV Speakers" > "OFF"
Step 4: Set HDMI / TV audio in PCM instead of Bitstream or Auto (because Bluetooth cannot handle Dolby or DTS)
- Select "Player Setttings" > "HDMI" > "Dolby Vision Setting" > "OFF".
Step 5: Finally, you need to turn off the transmitter, wait for 5 sec, and turn it back on AFTER all settings done. (a reset after codec change. No need to do this next time.)
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Panasonic Technical Support a call at:
Tel: 1800-103-1333 / 1800-108-1333
Support:https://www.panasonic.com/in/support/contact-us.html
Was this article helpful?> - PHILIPS TV
Step 1: Adjust your TV Settings (so TV will send audio signal to its digital out port)
- Go into your Settings Menu, Select "SOUND"
- Go to "Digital Output"
- Select "PCM"
- If you're using Digital Optical Audio, go Back into "Sound," Select "Speakers"
- Switch it to "Digital Audio Output"
Step 2: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please contact Philips Technical Support at:
Tel: 1-866-309-5962
Support:https://www.usa.philips.com/c-w/support-home/support-contact-page
Alternatively, you may contact us at support@avantree.comWas this article helpful?> - Go into your Settings Menu, Select "SOUND"
- SAMSUNG TV
Step 1: Set TV audio out to Digital Audio Out.
- Go into your Settings Menu, Select "SOUND"
- Select "SOUND OUTPUT"
- Switch it to "AUDIO OUT/OPTICAL"
Step 2: Set TV audio format to PCM. (because Bluetooth cannot handle Dolby or DTS)
- Go into your Settings Menu, Select "SOUND"
- Choose "EXPERT SETTINGS"
- Select "DIGITAL OUTPUT AUDIO FORMAT" and set it to "PCM"
Step 3: Set HDMI to PCM. (because Bluetooth cannot handle Dolby or DTS)
Step 5: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
Bear in mind when using Samsung Smart TVs: Samsung Smart TVs have Bluetooth functionality which could cause your Avantree TV Headphones Set to not work. If you are using a Samsung Smart TV, read more here.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Samsung Technical Support a call at:
Tel: 1-800-726-7864
Support: https://www.samsung.com/us/support/contact/Alternatively, you may contact us at support@avantree.com
Related links:
My Samsung Smart TV shows Blue Screen when Avantree Device Turned on, what to do?
Was this article helpful?> - Go into your Settings Menu, Select "SOUND"
- SHARP
Step 1: Make sure Avantree transmitter are well connected with your Bluetooth devices such as headphones/speakers.
On Transmitter / Headphone set, on the screen of transmitter, you should see " TX / OPT / FS(LL or other codec) / A" (means they are well connected.)
Step 2: Connect the Avantree transmitter to the TV via the optical cord provided.
Most of Sharp's TV model come with Optical Digital Audio Out port(s) in the back. The optical port is square-shaped with a flap over the port. If you are unable to locate the optical port, you may alternatively use the RED and WHITE RCA ports or the AUX (3.5mm) port to connect the transmitter to the TV.
Step 3: Set TV audio out to Digital Audio Out (so TV will send audio signal to its digital out port)
- Press the [TV icon] button on the supplied TV remote. Press the [ v ] button to select Settings, and then press [OK] button to enter the Settings menu
- Select "Settings" > "Sound"
- Select "Adbance Audio Settings" > "Digital Audio Out"
Step 4: Set TV audio format to PCM (because Bluetooth cannot handle Dolby or DTS)
- Select "PCM"
Step 5: Set HDMI / TV audio in PCM instead of Bitstream or Auto (because Bluetooth cannot handle Dolby or DTS)
Step 6: Finally, you need to turn off the transmitter, wait for 5 sec, and turn it back on AFTER all settings done. (a reset after codec change. No need to do this next time.)
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Sharp Technical Support a call at:
Tel: 1-888-959-8880
Email Support:https://www.sharptvusa.com/contact/Was this article helpful?> - SONY TV
Step 1: Set TV audio out to EXTERNAL SPEAKER (so TV will send audio signal to its Audio Out Port)
- Go into your Settings Menu, Select "SPEAKERS"
- Select "AUDIO SYSTEM"
Step 2: Turn "Dolby" OFF (or Switch to "PCM")The Adapter cannot transmit Dolby signal; it can only PCM or Stereo for now.
- Go into your Settings Menu, Select "SOUND ADJUSTMENTS"
- Choose "ADVANCED SETTINGS"
- Select "DOLBY DIGITAL PLUS OUT"
- Switch it OFF
Step 3: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Sony Technical Support a call at:
Tel: 1-239-245-6354
Email Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tvAlternatively, you may contact us at support@avantree.com
Was this article helpful?> - Go into your Settings Menu, Select "SPEAKERS"
- TCL
Step 1: Set TV audio format to PCM.
- Go into your Menu, Select "SETTINGS"
- Scroll down to "AUDIO"
- Select "S/PDIF and ARC"
- Change it to "PCM-STEREO"
Step 2: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give TCL Technical Support a call at:
Tel: 1-877-300-8837
Support:https://support.tcl.com/contact-usAlternatively, you may contact us at support@avantree.com
Was this article helpful?> - Go into your Menu, Select "SETTINGS"
- VIZIO
Step 1: Set TV audio format to PCM.
- Go into your Settings Menu, Select "AUDIO"
- Select "DIGITAL AUDIO OUT"
- Switch it to "PCM"
Step 2: Surround Sound OFF.
- Also under AUDIO Menu, Go to "SURROUND SOUND" and switch it to OFF
Step 3: Reboot the Transmitter & the Headphone.
Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.
If you prefer Learning through a Video:
Still doesn't work?
IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give VIZIO Technical Support a call at:
Tel: 1-844-254-8087
Support: https://support.vizio.com/Alternatively, you may contact us at support@avantree.com
Was this article helpful?> - Go into your Settings Menu, Select "AUDIO"
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - HISENSE
- Part 1: Connecting the Audikast to your TV - No AV Receiver or Soundbar
- Basic & Advanced Functions
- How to get My Avantree TV Headphones / Transmitters work well with my Samsung Smart TV?
If you're using one of the latest Samsung Smart TVs, you could encounter an issue when using Bluetooth Transmitters or Headphones. The issue is due to the fact that Samsung Smart TVs tend to pair with any Bluetooth devices it can find unless you manually deny the connection.
This could lead to odd behaviors on your Samsung TV such as no picture, Blue / Black Screen with an error message, TV headphones and base not reconnecting, no sound on TV headphones, transmitter cannot pair to headphones, etc.
Bear in mind when using Samsung Smart TVs:
- If your headphones / transmitters suddenly stopped working with your TV, it may be because your Smart TV performed an automatic update and reset all of its settings to its original form. Smart TVs also do automatic updates because they are connected to your Wi-Fi, just like a computer. Even though you didn't do anything, the TV changed itself. In these cases, follow the steps from the beginning to troubleshoot the issue.
- The TV remote control does NOT turn TV off. It only puts the TV into standby mode. The TV will still perform its "Smart" functions in standby mode. For example, the Samsung TV will still aggresively connect to all devices it finds. The best way to turn the TV OFF is to physically switch it OFF or to pull the plug.
Here is the FIX for the above issue with Avantree TV headphones and transmitters.
- REMOVE / DENY the Avantree Device from Samsung TV's "External Device List."
- Keep the TV OFF (Not in Standby) if you have any issues reconnecting the headphones and the base.
DENY the Device:
When the Samsung Smart TV detects your Avantree Device, a popup will appear on the screen, asking you to Allow or Deny the device to connect to the TV. You MUST DENY the device from connecting, otherwise it will not be able to connect with the other device in its set.
REMOVE the Device:
If you did allow the device to connect to your TV, or if your device connected to your TV automatically, you will need to remove the device from within your TV's settings.
Settings >> General >> External Device Manager >> Device Connection Manager >> Device list - >> Edit >> Select all Avantree Device >> Delete
After removing / denying the Avantree device from the Samsung TV's external device list, your Avantree devices should work properly now. If not, you might need to re-pair & lock the headphones with the base again. Here is how to do it:
1. Turn OFF your Samsung Smart TV. Either flip the physical switch on the TV, or pull the plug from power. If you cannot physically turn OFF your TV, an alternate method to try is to press and hold the power button on your TV remote for 6 seconds until the TV turns off.
2. Turn on your Headphones and Transmitter. It is recommended to have your transmitter plugged into a wall outlet, not your TV, as the TV should be off at this point.
3. Get the Headphones and Transmitter into pairing mode (rapidly flashing RED & BLUE). For more information, please refer to your devices' user manual or support site.
4. If your Headphones and Transmitter have a LOCK function, please LOCK the headphones and the transmitter together. For more information, please refer to your devices' user manual or support site.
Now, the headphones and transmitter will be locked together, so that the next time you use them they should automatically re-connect with each other and show solid BLUE on the headphone. NO need to re-pair them each time.
If this does not fix it, pls contact support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use Avantree TV Headphones / Transmitters with AV Receiver / Amplifier (Denon, Yamaha, Sony, Pioneer...)
Here are a few typical set ups for your reference:
Reference Connection 1 Use the AVR's Phones Output
AV Receiver Headphone port <- 6.35mm-3.5mm adapter + 3.5mm/AUX cable -> [Avantree Transmitter] AUX in from TV port ...... Headphones
Pros:
1. Easy to set up
2. No need to adjust the TV's audio format
3. Listen to all audio through the AV receiver / Sound bar, not just the TV program
Cons:
Mutes the AVR speakers
Reference Connection 2 Use Optical Cable to connect the TV and AVR (Passthrough Function of Avantree Transmitter)
TV optical / digital out <- optical cable -> [Avantree Transmitter] Optical in from TV (Black) | Optical out to speaker port (Gray) <- optical cable -> Soundbar / AV receiver optical in
Pros:
1. Both the speakers and wireless headphones will have sound
2. Supports audio from all TV programs
Cons:
1. Not all Avantree transmitters can do this; the ones that have this feature so far: Oasis Plus , HT5009, HT5006, Orbit , Opera , Medley Clear, Duet, & Quartet
2. Need to set the Audio format on the TV to PCM except when using with the Orbit. As a result, you can't get surround sound through the AVR speaker.
Reference Connection 3 Find an audio output on the AVR which can work with your soundbar at the same time such as the Zone 2 RCA output port (analog audio out) or the Zone 2 HDMI output (digital audio out).
In order to ensure that the Zone 2 port works, please check the manual of the AVR for how to set up Zone 2 first.
For RCA output port(Analog audio out port), please make sure its output power fits our transmitters' AUX input requirements:1. Max input level: 2000 Vrms
2. Input impedance < 64Ω
If you're not sure, please check with your AVR's manufacturer, or you can try to plug a pair of wired headphones into the RCA port. If you can get sound through the wired headphones as normal, then the RCA port will work with our transmitter.
For Zone 2 HDMI output (digital audio out), you will need an additional HDMI converter to connect with the Zone 2 HDMI port. https://avantree.com/hdmi-audio-extractor-converter-hax04
Pros:
Keep Surround Sound 7.1 / 5.1 to your speakers with the Avantree Transmitter and TV headphones working at the same time
Cons:
May need to get an extra HDMI Audio Extractor
Not every AVR has these ports in the back
If none of the above reference designs work for you, or you have other suggestions, we love to hear from you. Please email to support@avantree.com
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Audikaust D4169-What's in the box
1. Over-ear Headphone #1 (BLACK) ×1
2. Neckband Headphone #2 (RED) ×1
3. Audikast Bluetooth 5.0 Transmitter ×1
4. Optical Cable ×1
5. 3.5 mm AUX Cable ×1
6. Micro-USB Charging Cable ×2
7. 3.5 mm RCA Cable ×1
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Audikast D4169 Product Overview-Buttons , Indicators & Function Table
Transmitter (Audikast Plus) Overview & Function Table:
①Codec indicator ⑥Bluetooth status indicator for
②Audio input indicators ⑦Powering port
③
④
⑤Bluetooth status indicator for
Function Table From Status Action LED Indicator ⑤/⑥ Power ON Connected to Power Slide the Power Swith⑧ to ON All LED light up for 2 seconds Power OFF ON Slide the Power Switch⑧ to OFF Turn off Pairing ON Press and hold ③/④ for 5s Flashing BLUE and RED alternaly Lock the Connection Between the transmitter and the Headphones Connected Press and hold ③/④ for 10s RED and BLUE LEDs are on SIMULTANEOUSLY for 5S (may look Pink) Clear Pairing History ON Press and hold ③ and ④ SIMUTANEOUSLY for 7s RED and BLUE LEDs are on SIMULTANEOUSLY for 2S (may look Pink) Device Firmware Update (DFU) On without Connected Press and hold ③ and ④ for 15s BLUE and RED LEDs are on SIMULTANEOUSLY(may look Pink) Over-ear Headphones (Black)Overview & Function Table:
⑪ Charging port ⑮ Charging/working indicator
⑫ Volume down ⑯ AUX input port from phone/tablet
⑬ Multi function button(power on/off/pairing) ⑰ Mic
⑭ Volume up
Note: If you have a newer batch of over-ear headphones, they will look slightly different. There's an additional power switch which is used for power and pairing.
Function From Status Action LED Indicator ⑮ Voice Prompt Power ON OFF Press and hold MFB ⑬ for 2s
(NEW) Slide switch to "ON"
Flashing BLUE once every 2s "Welcome to Avantree" Re-connect Standby Short press MFB ⑬ once Flashing BLUE once every 2s Beep Pairing ON Press and hold MFB ⑬ for 5s
(NEW) Slide switch to "PAIR" for 5s
Flashing BLUE and RED alternately "Pairing" Clear Pairing History ON Press and hold Volume "+" and Volume "-" for 10s Flashing BLUE and RED alternately / Play/Pause Streaming Audio Click the MFB ⑬ / / Adjust Volume Streaming Audio Click Volume"+"⑭/ Volume"-"⑫ / Beep when reach at MAX/MIN volume Previous/Next track Streaming Audio Long press Volume"+"⑭/ Volume"-"⑫ / / Activate Voice Assistant Connected with Cellphone Short press both Volume "+"⑭/ Volume "-"⑫SIMUTANUEOUSLY / / Answer/End a call With an incoming call Click MFB ⑬ once / / Reject a call With an incoming call Long press MFB ⑬ once / / Power OFF ON Press and hold MFB ⑬ for 5s
(NEW) Slide switch to "OFF"
RED for 2s "Goodbye" Neckband Headphones (Red)Overview & Function Table:
⑱ Microphone ㉑ Multi function button
⑲ Charging port ㉒ Volume down
⑳ Volume up ㉓ Charging/working indicator
Function From Status Action LED Indicator ㉓ Voice Prompt Power ON OFF Press and hold MFB ㉑ for 3s BLUE for 1s "Power on" Power OFF ON Press and hold MFB ㉑ for 5s RED for 2s "Power off" Pairing OFF Press and hold MFB ㉑ for 5s Flashing RED and BLLUE alternately for 2 minutes "Power on, pairing" Re-connect Standby Click MFB ㉑ once Solid BLUE "Your device is connected" Disconnect Connected / Flashing BLUE once every 5s "Your device is disconnected" Play/Pause Connected Click MFB ㉑ once / / Adjust Volume Streaming Audio Click Volume "+"⑳/ Volume"-" ㉒ / Beep at MAX/MIN volume Previous/next track Streaming Audio Press MFB ㉑ for 1s / / Voice Dial Connected with Cellphone Click both volume "+" ⑳ and Volume"-" ㉒ SIMUTANEOUSLY / / Answer/End a call With an incoming call Click MFB ㉑ once Flashing BLUE twice every 5s / Reject a call With an incoming call Press MFB ㉑ for 1s / / Clear Pairing History ON Press and hold Volume "+" ⑳ and Volume "-" ㉒ for 5s BLUE and RED are on 2s SIMULTANUEOUSLY / LED Indicator Table:
LED Indicator Staus Means Transmitter Bluetooth Status Indicator ⑤/⑥ Flashing BLUE once every 2s On without connected Solid BLUE Connected Flashing RED and BLUE alternately Bluetooth Pairing Mode RED and BLUE are on SIMULTANEOUSLY for 2s Pairing History Cleared BLUE for 2s Transmitter and headphones Locked Solid RED and BLUE for both indicatros Enter DFU mode Audio Input Indicator ② AUX lights up Valid analogue audio signal AUX flashes Invalid analogue audio signal OPT lights up Valid optical audio signal OPT flashes Invalid optical audio signal USB lights up Audio Playing on PC Codec Indicator ① LL turn solid light Connected using the aptX LOW LATENCY codec APTX turn solid light Connected using the aptX codec FS turn solid light Connected using the FastStream codec SBC turn solid light Connected using the SBC codec Headphones (AS9S)Indicator ⑮ Flashing BLUE and RED alternately Bluetooth Pairing Mode Solid BLUE Connected BLUE and RED are on SIMULTANEOUSLY for 2s Pairing History Cleared Solid BLUE turns to Solid RED Low battery Solid RED Charging RED LED off Charging completed Headphones (NB16)Indicator㉓ Solid BLUE Connected Flashing RED and BLLUE alternately Bluetooth Paring Mode Flashing BLUE once every 5s Standby BLUE and RED are on SIMULTANEOUSLY for 2s Pairing History Cleared Solid RED Charging RED LED off Charging completed Flashing RED once every 10s Low battery Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Audikast D4169-Power&Charging related
Bluetooth Transmitter Base
- NO build in battery
- Use provided micro USB charging cable to power up
- Suggested power source specification: 5V 500mA - 2A. Contact us at support@avantree.com for a free wall-plug adapter if you need one.
- Suggested power connection: TV USB port OR wall plug within this spec range
- Power On / Off
- Power On – Switch On
- Power Off – Switch Off
Wireless Headphone AS9S
-
-
- Charging methods - Insert provided micro USB charging cable
- Battery – 550mAh build-in rechargeable Lithium polymer battery
- Fully charge time – 3.5H
- Used time after fully charged – 40H (NOTE:It is tested in 60% volume level)
- Used time for 15min charge – 2H
- Indicators
- Charging - LED on the headphone turns RED
- Fully charged - LED on headphone turns OFF.
- Power On / Off
- Power On – Press and hold the middle sliver button on the headphone until the BLUE LED lights up and starts fashing (about once every 2 seconds).
- If you have the new batch: Slide the power switch to "ON"
- Power Off – Press and hold the middle sliver button on the headphone until the led goes off.
- If you have the new batch: Slide the power switch to "OFF"
-
- Charging methods - Insert provided micro USB charging cable
- Battery – 260mAh build-in rechargeable Lithium polymer battery
- Fully charge time – 2.5H
- Used time after fully charged – 20H (NOTE:It is tested in 60% volume level)
- Used time for 15min charge – 3H
- Indicators
- Charging - LED on the headphone turns RED
- Fully charged - LED on headphone turns OFF.
-
- Power On / Off
- Power On – Press and hold the middle button on the headphone until the BLUE LED lights up and starts fashing (about once every 2 seconds)
- Power Off – Press and hold the middle button on the headphone until the led goes off
- Power On / Off
Wireless Headphone NB16
- Power On – Press and hold the middle sliver button on the headphone until the BLUE LED lights up and starts fashing (about once every 2 seconds).
-
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Adjust Volume
If you connected the Audikast Plus Transmitter to your TV via either 3.5mm AUX or RCA, you should be able to adjust volume using your TV remote.
On the other hand, if you're using Digital Optical (SPDIF/TOSLINK) connection, your TV remote control cannot adjust the digital audio output level and makes no impact on the volume.
In this case, please use either the volume buttons on the Audikast Plus Transmitter or the volume control on the headphones to adjust volume.
If you are not able to adjust the volume on the headphones, pls check Why can‘t I adjust the volume on the headphones
Any questions, please contact us at support@avantree.com with more details.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Factory Reset/Clear Pairing History of D4169
The transmitter and the headphones in Audikast D4169 set are pre-paired and LOCKED with each other. The factory reset function will clear the pairing history with other devices, but the original set still remains paired and locked. If you used them separately with another device, and later found that Audikast D4169 will not auto-reconnect with each other, you may need to do the reset.
The Audikast D4169 set consists of 3 parts: The Audikast Plus Trasmitter, NB16 Neckband Headphones and AS9S Over-ear Headphones. Each needs to be resetted separately.
Factory Reset the Audikast Plus Transmitter
Power ON. Press & hold the "+" and "-" buttons simultaneously for 7 seconds. You'll see both Bluetooth LED indicators light up PINK and turn off, indicating that the reset was successful. (Note: If your transmitter doesn't have "+""-" volume buttons, then press and hold the "1"/ "A" and "2"/ "B" buttons instead.)
Once this is done, the Audikast Plus will re-enter pairing mode, as indicated by the Bluetooth icon next to "1" flashing RED & BLUE.
Turn the transmitter OFF.
Factory Reset the NB16 Headphones
After turning on, press and hold both “+” and “-” for 10 seconds until the red and blue LEDs are BOTH on for 2 seconds (looks PINK) - now all the paired history of the headphones is cleared. It then enters pairing mode automatically with the LED flashing alternately red and blue.
Turn the headphone OFF.
Factory Reset the AS9S Headphones
After turning on, press and hold both “+” and “-” for 10 seconds until the red and blue LEDs are BOTH on for 2 seconds (looks PINK) - now all the paired history of the headphones is cleared. It then enters pairing mode automatically with the LED flashing alternately red and blue. Repeat this on the other headphone.
Turn the headphone OFF.
Then turn both the transmitter and the headphones on. Wait for 5-10 sec, the transmitter and headphones will auto-reconnect. You will see SOLID blue light both on transmitter and headphone and hear "Connected" from headphones.
In case they fail to reconnect, you might need manually Re-pair, Connect, and Lock the headphone and transmitter base
Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) or simply show up online in our twice daily live Zoom Clinic. We will help you to fix it.
Session 1
Zoom Link - https://us02web.zoom.us/j/6557062216
Time: 10-11AM Easter Time || 2-3PM Greenish Mean Time || 3-4PM Frankfurt Time
Session 2
Zoom link - https://us02web.zoom.us/j/6855732479
Time: 11AM-12PM Pacific Time || 2-3PM Eastern Time || 7-8PM Greenish Mean Time || 8-9PM Frankfurt Time
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use with Computer / Laptop
The HT4189/HT4186/HT41899/HT41866/D4169/TC418P Audikast Plus transmitter supports Micro USB digital audio input from your PC/Laptop. This delivers much better audio quality compared to plugging it into the standard 3.5mm AUX analog port.
Connect the transmitter to PC/laptop via the included GRAY Micro USB data charging cable.
Note: The connecting cable must have both DATA SYNC and charging capabilities. It is the gray tips cable in the box.
After turning on HT4189/HT4186/HT41899/HT41866/TC418P and connecting cable as above, you should be able to hear sound from your headphones; If not:
•Set as default "Playback device" on PC/laptop - Right-click the speaker icon in the bottom-right of thetaskbar and select “Playback devices”.
• Set the “Avantree Audikast Plus” as the “Default Device”.
For Skype audio settings, please select “Avantree Audikast Plus” for both Speakers and Microphone.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to easily RECONNECT Bluetooth Headphones/Speakers to Avantree Transmitter?
Behavior of Avantree Transmitter - When turned on, it will keep looking for its last paired devices. It will keep scanning for a while, it will either find and connect to it or give up and go to standby mode. If you want to connect again under standby mode, you can click on the "Reconnect" button. If you want to search again, you can click on the Bluetooth pairing button ONCE to initiate the reconnection. Once found, the Bluetooth device and transmitter reconnection will take a few seconds to pair.
Normal behavior of non-Avantree Bluetooth devices (generally speaking) - When the headphones is turned on, it will automatically looking for its last paired device. If not found, it will enter standby mode. If you want to search again, you can click on the Bluetooth pairing button ONCE to initiate the reconnection. Once found, the Bluetooth device and transmitter reconnection will take a few seconds to pair.
Normally you do not need to re-pair your Bluetooth Headphones or Speakers with the Avantree Transmitter every time. Once successfully paired, they should automatically reconnect when both devices are turned on (please wait 5-10s). If not, please try the following:
Firstly, turn both transmitter and headphone OFF . Also TURN Bluetooth function OFF on all previously paired devices.
1. Turn both transmitter and headphone off. Turn them back on and WAIT for 5-10s.
2. If they do not reconnect, click the pairing button on the headphone(silver button) once and wait again for 5-10s.
3. If still no luck, click the pairing button on the transmitter once and wait for 5-10s.
If your transmitter is connected to TWO Bluetooth devices, the repair process is as follows:
1. Turn on the transmitter and device 1. Wait for them to reconnect;
2. Turn on device 2. Click pair button once on the headphone and wait for 5-10s.
3. If not, click the pairing button on the transmitter once (toggle switch is one push to the pairing side)
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to PAIR, CONNECT and LOCK headphones to transmitter again in D4169?
All the Avantree TV headphone sets are all "FACTORY LOCKED" before shipping. This means that as soon as they are turned on, they should automatically re-connect with each other and show Solid Blue on the headphone. NO need to re-pair them each time.
If they do not show solid blue incicated that are connected, please turn all devices off and turn them back on again and WAIT for 5-10 seconds. If they still fail to reconnect, please follow the steps below to RECONNECT and LOCK them again.
Note: During the re-pairing procedure, pls use another power source to power up the transmitter instead of using TV USB port and temporarily keep TV turned off. Because Smart TV might interfere the pairing process.
1. Re-pair and LOCK the BLACK headphone(AS9S) to the transmitter.
· Enter the transmitter into PAIRING MODE - Connect the transmitter to a power source and turn it on. Press & Hold button ”1” until you see the Bluetooth indicator flashing RED & BLUE.
· Enter the BLACK headphone(AS9S) into PAIRING MODE - From off, press and hold the MFB button on AS9S headphones until its LED flashes RED & BLUE quickly, and you hear “pairing”. If you have a newer batch of the AS9S over-ear headphones, slide the power switch to the Bluetooth Pairing position and hold it there until the LED flashes RED & BLUE quickly, and you hear “pairing”.
· Wait for Connection - Keep the BLACK headphone(AS9S) close to the transmitter, give them 3-5 seconds, once connected, Bluetooth icon close to "1" turn SOLID BLUE.
· LOCK the BLACK headphone(AS9S) to the transmitter - press and hold button "1" on the transmitter until the Bluetooth icon close to "1" turn SOLID PINK.
2. Re-pair and LOCK the RED headphone(NB16) to the transmitter.
· Enter the transmitter into PAIRING MODE - Press & Hold button ”2” until you see the Bluetooth indicator flashing RED & BLUE.
· Enter the RED headphone into PAIRING MODE - From off mode, press and hold the middle button on the Red headphone(NB16) until its LED flashes RED & BLUE quickly, and you hear “pairing”.
· Wait for Connection - Keep the RED headphone(NB16) close to the transmitter, give them 3-5 seconds, once connected, Bluetooth icon close to "2" turn SOLID BLUE.
· LOCK the RED headphone(NB16) to the transmitter - press and hold button "2" on the transmitter until the Bluetooth icon close to "2" turn SOLID PINK.
3. Then turn all devices off and turn them back on again and WAIT for 5-10 seconds to reconnect. Next time they will always link to each other once turned on.
If you're still having issues, please email support@avantree.com for further assistance.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Wear the Headphones
Step 1: Select the pair of eartips that's suitable for your ears.
If you have extra small ears and none of the ear tips fit you, you can get a pair of extra small ear tips through the below link:
https://avantree.com/extra-small-xs-size-ear-tips
Step 2: Find the right pair of earfins.
Step 3: Put them on!
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - How to Use the Headphones Independently with Another Device
Avantree Bluetooth Headphones that came with the set (including HT4186, HT5006, HT41866) can be used independently as a regular Bluetooth headphone.
All Avantree TV headphone and transmitter sets come "FACTORY LOCKED". This means that as soon as they are turned on, they prioritize connecting with each other. They will automatically re-connect with each other rather than with any other previously paired devices.
With that in mind, here's how to use the headphones with another Bluetooth device.
1st Time Use:
Step 1. TURN OFF TV & Other Close-by Wifi Devices to avoid interferences. Turn OFF the Bluetooth Transmitter.
Step 2.Enter the NB16 Headphones into BLUETOOTH PAIRING MODE.
Please make sure that the headphone has been turned OFF. While it's OFF, Press & Hold the Multi-Function Button (the middle button, between + and -) until the LED flashes RED & BLUE alternately. You should also hear a "Pairing" voice prompt from the headphones.
Step 3: Turn on Bluetooth on your Mobile Device. Search & Select the headphones to connect.
The headphones may show up as HT4186, HT5006, HT41866, or simply NB16, depending on the product you have.
Once connected, the headphone LED light turns SOLID BLUE. It announce "Connected."
Reconnecting:
For subsequent uses, simply select HT4186, HT5006, HT41866, or simply NB16 in your mobile device's Bluetooth settings, and the headphones will reconnect. Please ensure that your transmitter dock is turned OFF before doing so.
If you're still encountering trouble doing this, please feel free to email us at support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- How to get My Avantree TV Headphones / Transmitters work well with my Samsung Smart TV?
- Troubleshooting
- How to fix when there's no sound using SONY TV
If there is no sound when you connect the transmitter with your Sony TV via optical cable, please go to the settings of your TV using your Sony TV remote:
1. Press the
(Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].2. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].
3. Check if the [Digital audio out volume] setting of the TV is at maximum.
Press the(Quick Settings) button on the remote control, then select:
[Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume]Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - One Side Sound/Louder. What to do?
Is there any AUX / RCA cable on the audio stream passway? For example, the 3.5mm cable between your TV & the transmitter. If yes, the most often cause of One Side Sound is that this cable is defective. Please try with another audio cable and see.
If a replacement audio cable fixes the issue, please contact Avantree Support for the replacement cable.
If not, the next step is to test the audio device with your cellphone Bluetooth DIRECTLY.
If it is still one side sound only under Bluetooth mode with your cellphone, then please try the following:
1. Plug and unplug the 3.5mm audio jack into the headphone port twice and see if the problem is fixed.
2. Please factory reset the Bluetooth headphones (Find the guide under its product support > Guide & Troubleshooting > Basic & Advanced Features > Factory Reset the device)
For the earbuds (NB16), we found that a large proportion of one side sound or one side louder issue was caused by earwax blocking the eartips.
In this case,TAKE OFF the eartips and CLEAN the earbuds by this instruction - How to Properly Clean the Earbuds. Also make it a habit to clean your earbuds on a regular basis.
NOTE: If the earwas sticks on the speaker mesh and hard to remove, please contact support@avantree.com for a new pair of speaker meshes to install by this video instruction.
If the problem persists after all the troubleshooting above, please fill the RMA verification Form for One side sound for replacement - https://avantree.com/rma-verification/headphone-one-side-sound-form
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - I can't adjust the volume on the headphones. How to fix?
If you cannot adjust the volume of the headpones, you can try the following:
1. Firm click the outer side of the (+/-) buttons on the headphone instead of the middle button. Do not long press or do not hold down.
2. It may take multiple quick taps of the (+/-) buttons to hear the volume change.3. (Often!) Due to a one-off Bluetooth connection error. Fix by pairing & connecting the headphone with your cellphone first and then use with the transmitter again
1) Turn off the headphones and the transmitter
2) Pair the headphones with your cellphone and adjust volume -
Please make sure that the headphone has been turned OFF. While it's OFF, Press & Hold the Multi-Function Button (the middle button, between + and -) until the LED flashes RED & BLUE alternately. You should also hear a "Pairing" voice prompt from the headphones. Then turn on Bluetooth on your Mobile Device. Search & Select the headphones to connect.
The headphones may show up as HT3189, HT4189, HT5009, DG59, or simply AS9S, depending on the product you have.
3) Turn bluetooth off from cellphone and use it with the transmitter again.Note: Starting from batch T23H2, both clicking or holding the volume button will adjust the volume.
If still no luck, please fill this Verification Form so we can help you further.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Use with Bluetooth Headphones (Airpods, Beats, Bose, SONY, JBL, Jabra, ...) and troubleshooting
Avantree Bluetooth transmitter / adapters work with most Bluetooth receiving devices on the market. Please make sure the device is put into pairing mode when you try to pair / connect them.
Note 1.Bluetooth device does NOTenters pairing mode automatically after its first pairing. You need to MANUALLY put it into pairing mode. Click your product brand below for details.
Note 2. Most Bluetooth device re-connect to its last paired device automatically when turned on. Please TURN OFF Bluetooth Funciton of all devices which previously paired with it.
Note 3. If pairing does not happen as expected, or paired and conencted, but abnormal behavior, then please try to Clear Pairing History of your Bluetooth Headphones / Speakers. This is a very helpful step. Click your product brand below for details.
Other Useful Links:
Will I still have audio delay when using Avantree transmitters?
- AMAZON Echo (Alexa) Speakers
Before pairing, please note that Amazon Alexa products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Amazon Alexa Device into Bluetooth Pairing Mode.There are TWO ways to do this.
- Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
- Via your Amazon Alexa App: In the app, go to Menu -> Settings -> The Alexa device you'd like to use -> Bluetooth -> Pairing Mode.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Paring History on both devices and try again.
Step 1: Factory Reset/Clear Pairing History of AMAZON Echo (Alexa) Speakers:
You can reset your Echo device using the Alexa app on your iOS or Android smartphone.
1. Go to Devices.
2. Tap the Echo & Alexa icon at the top.
3. Choose the speaker you want to factory reset.
4. Scroll down to Factory Reset and tap it.
5. Confirm you want to reset.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Via Voice Control: Simple say to your Amazon Alexa Device "Alexa, Bluetooth Pairing Mode."
- AUDIO TECHNICA Headphones
Before pairing, please note that most Audio Technica products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Audio Technica Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Audio Technica's most popular products.
- ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- ATH-ANC900BT: With the headphone turned ON, Press & hold the TOP and MIDDLE parts of the Touch Panel simultaneously for 10 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- ATH-ANC300TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamps on both the L (left) and R (right) light in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
- ATH-CKS5TW: Place the headphones into the charging case (with battery level remaining for the case) and press and hold (about 6 seconds) the multifunction button on the R (right) side. The indicator lamp lights in RED. After lighting in RED, the product will switch to the “searching for devices” state and you will be able to pair with your desired Bluetooth device.
- ATH-WS990BT: Slide the headphones’ power switch into the ON position. You will hear a beep (or see the indicator light flashing blue and red) signaling that the headphones are in pairing mode.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/ Clear Pairing History of Both Devices and try again.
Step 1: Factory reset Audio Technica Headphone / Speaker
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - ATH-M50xBT: With the headphone turned ON, Press & hold the "+" and the "-" simultaneously for 8 seconds until you see the indicator on the Headphone start rapidly flashing WHITE.
- BEATS Headphones & Speakers
Before pairing, please note that Beats products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Beats Headphone / Speaker into Bluetooth Pairing Mode.Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Beats' most popular products.
- Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- Beats Solo 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- Powerbeats Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
- Powerbeats Pro: Place the earbuds inside the case and press & hold the System Button for a few seconds until you see the pairing light flash.
- Beats Pill+ Speaker: Turn the speaker ON, press & hold the "b" for 3 seconds until the Bluetooth LED located at the rear of the Pill blinks WHITE.
- Beats X Wireless: With the earbuds turned OFF, press & hold the power button for 5 seconds until the LED indicator starts flashing.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear Pairing History on Both Devices and try again.
Step 1: Factory Reset/Clear Pairing History of your Beats Headphone / Speaker
Beats Studio 3 Wireless:
1. Hold down the power button and volume down button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Beats Solo 3 Wireless:
1. Hold down the volume down button and the power button for 10 seconds.
2. When the Fuel Gauge flashes, release the buttons.
3. Your headphones are now reset and ready to be set up with your devices again.
Powerbeats Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
Powerbeats Pro:
1. Put both Powerbeats Pro earphones in the charging case
2. Press the button on the inside of the case until the indicator light flashes red and white, let go
3. The LED should be flashing white, which means they are ready to re-pair with your iPhone or another device
Beats Pill+ Speaker:
1. Use the Lightning-to-USB cable to plug your Beats Pill+ into a power source.
2. Turn the speaker on.
3. Hold down both the "b" button and the power button for six seconds. The Fuel Gauge flashes red six times. Your Beats Pill+ is now restored to the settings it had when you purchased it.
Beats X Wireless:
1. Hold down both the power button and volume down button for 10 seconds.
2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Beats Studio 3 Wireless: With the headphones turned OFF, press & hold the power button for 5 seconds until the five Fuel Gauge lights start flashing.
- BOWERS & WILKINS Headphones & Speakers
Before pairing, please note that most Bowers & Wilkins products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your B&W Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of B&W's most popular products.
- Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
- Bowers & Wilkins PI4 (PI3): press and hold the power button for 5 seconds, let go when the indicator blinks BLUE and when an audible cue is presented.
- Bowers & Wilkins P7: With P7 Wireless switched on, press and hold the Bluetooth button for 2 seconds. The indicator will flash BLUE and P7 Wireless will provide audible feedback as it enters “pairing” mode.
- T7 Portable Speaker: Press and hold the Bluetooth button on top for 2 seconds, the indicator will begin to flash BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If still no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of BOWERS & WILKINS Headphones & Speakers
Bowers & Wilkins PX7:
1. Make sure the PX7 is powered on.
2. Simultaneously hold the Volume +, Volume - and Noise Cancellation buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins PI4 (PI3):
1. Make sure the PI4(PI3) is powered on.
2. Simultaneously hold the Volume +, Volume - and Power buttons for 10 seconds until the indicator LED extinguishes.
3. Let go when the indicator lights up again, the headphones will be ready to pair to a device.
Alternatively, you can reset from the Bowers & Wilkins Headphones app, please see Reset under Settings in the app.
Bowers & Wilkins P7:
1. P7 Wireless paired device memory can be cleared by pressing and holding Volume – and Bluetooth button for 2 seconds.
2. The indicator will flash and P7 Wireless will restart once its memory has been cleared.
T7 Portable Speaker:
Press and hold '-' and the bluetoothpair button simultaneously for 2 seconds to erase thespeaker's paired device memory.
Step 2: Factory Reset/Clear Pairing History of Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Bowers & Wilkins PX7: With the headphones switched on, press and hold the combined Bluetooth/power button directly inwards for two seconds. The indicator will flash BLUE and the headphones will play a cue as they enter Pairing Mode.
- How to Factory Reset SKULLCANDY Headphones
Factory Reset/Clear Pairing History of your SKULLCANDY Headphones
Crusher ANC (EVO)
1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.
2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.
Indy ANC (EVO):
Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
Push Ultra:
1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list
- Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
- Touch and hold the Power/MFB button on BOTH buds for 6 seconds
- Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).
2. Sync the buds together:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE
Sesh (EVO):
1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list
2. Remove the SESH® EVO from the charging case and Manually Power OFF:
- Touch and hold BOTH buds for 6 seconds
3. Once both buds have been powered OFF:
- Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
4. Once both buds have gone through the power cycle:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
5. Once the buds have synced together:
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
Was this article helpful?> - JABRA Headphones & Speakers
Before pairing, please note that Jabra products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Jabra Headphone / Speaker into Bluetooth Pairing Mode.Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Jabra's most popular products.
- Jabra Elite 65t (or Elite Active 65t): With the earbuds turned OFF, press & hold the Multi-function button on the Right earbud for 5 seconds until the LED flashes BLUE and the voice prompt comes up.
- Jabra Elite 85h: Press and hold the Multi-function button on the right earcup for 3 seconds until the LED flashes BLUE and you hear an announcement in the headphones.
- Jabra Speak 710: Press and hold the Bluetooth button for 2 seconds until the LED indicator next to it flashes BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
1. Factory Reset your your Jabra Headphone / Speaker
Jabra Elite 65t (or Elite Active 65t):
Press and hold (approximately 10 seconds) the Multi-function button on the right earbud until the LED briefly flashes purple (note that the LED will flash red before it flashes purple). The earbuds have now been reset.
Jabra Elite 85h:
To reset, ensure that the headphones are powered on, and you are not on a call. Then simultaneously press and hold (5 seconds) the Volume up button and the Multi-function button on the right earcup, until the LED lights purple and you hear an announcement in the headphones.
Jabra Speak 710:
To factory reset, hold the Answer call button and the End call button for 8 seconds until 'Factory reset' is announced by the speakerphone.
2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Jabra Elite 65t (or Elite Active 65t): With the earbuds turned OFF, press & hold the Multi-function button on the Right earbud for 5 seconds until the LED flashes BLUE and the voice prompt comes up.
- JBL Speakers & Headphones
Before pairing, please note that JBL products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your JBL Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of JBL's most popular products.
- JBL Flip 4: Turn on the Flip by pressing the ON/OFF power button. Then press the Bluetooth button and you will hear an acoustic signal. The pairing mode is activated.
- JBL E45BT/E55BT: With the headphone ON, press & hold the Bluetooth button for 5 seconds to put the headphones into pairing mode. You'll hear corresponding sound notification through the headphones.
- JBL Charge: With the speaker turned ON, press the Bluetooth button. The Power button will start flashing BLUE and you will hear an audible noise.
- JBL Go (2): With the speaker turned ON, press the Bluetooth button to get JBL Go into Pairing mode.
- JBL Live 400BT/500BT/650BTNC: Press the "Bluetooth" button located along the bottom of the right ear cover. The BLUE power light on the back of the right ear cover will start blinking.
- JBL Under Armor Flash: Begin with the headphones powered off and hold the center button on the RIGHT ear bud for 5 seconds to enter pairing mode. You will hear the Bluetooth pairing audible chime as it searches for a different device.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of your JBL Speaker & Headphones.
JBL Flip 4:
Hold both the "Volume Up" and "Play" buttons down until the device turns off by itself. You can tell the device has powered down when the blue backlight behind the Power button is no longer on, and when you hear the standard power down sound
JBL E45BT/E55BT:
With the headphones switched ON, press and hold the Volume + and Volume – buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
JBL Charge 3:
1. Turn on the speaker.
2. Press the volume up and play pause button at the same time for about 3 seconds. As soons as the speaker powers off, release your hands from the buttons.
3. Power the speaker back on again.
JBL Charge 4:
1. Press the power button to turn on the speaker.
2. Hold on the bluetooth and volume up buttons at the same time about 3 seconds. The LED ring around the power and bluetooth buttons will briefly light up before the JBL Charge 4 powers down.
3. Press the power button again to turn the speaker back on again. The Charge 4 will instantly turn on in discovery mode, with the bluetooth LED blinking on and off.
JBL GO 2:
1. Turn on the speaker. Press and hold the Power button until the status lamp on the front top lights up and the guitar strum sound plays.
2. Press the volume up and bluetooth buttons together to continue with JBL GO 2 reset.
3. Within a second or two, the unit powers off after reset finishes.
4. Power on the speaker again. JBL Go 2 comes up in ready-to-pair mode, with the status lamp rapidly flashing blue.
JBL Live 400BT/500BT/650BTNC:
1. Power on the headphones.
2. Hold down the the "Volume Up" and "Volume Down" buttons at the same time for roughly five seconds until you hear the device make sound, indicating it is powering down.
3. Release the volume buttons.The device makes the following powering on sound again which is followed by a pinging sound.
JBL Under Armor Flash:
To reset, press and hold the RIGHT ear bud button for 2 seconds with the earbud in the case. The blue LED will flash once to indicate reset is done.
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - JBL Flip 4: Turn on the Flip by pressing the ON/OFF power button. Then press the Bluetooth button and you will hear an acoustic signal. The pairing mode is activated.
- PANASONIC Headphones
Before pairing, please note that most Panasonic products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Panasonic Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Panasonic's most popular products.
- RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- RZ-S500W: For first-time pairing, the earbuds will enter pairing mode when removed from the case. For pairing with a second (and on) device, remove the earbuds from the case, tap & hold the left or right touch panel for seven seconds until the LEDs will alternate between RED & BLUE.
- RB-M500B: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- WINGS BTS50: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- EAH-F50B/F70N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- BTG-S10: With the headphone turned ON, Press & hold the Bluetooth button for 2 seconds until the MAGNETA & RED indicator flashes alternately.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1. Factory reset/Clear Pairing History your Panasonic headphones
RP-HD600N/605N/HD610N/HD805N:
1. While the unit is turned off, press and hold
2. While the power/pairing LED is blinking alternately in blue and red, slide and hold the [Multiple functions button] towards "+" and at the same time press and hold
The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention:
When pairing the device again, delete the registering information (Device: HD605N) from the bluetooth device menu, and register this unit with bluetooth device again.
RZ-S500W:
1. Take the R side earphone out of the charging cradle.
2. While the earphone lights (blue), touch and hold the touch sensor (R) for about 7 seconds.The earphone LED will light alternately in blue and red.
3. Touch and hold the touch sensor (R) for about 10 seconds. The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings.
4. Do the same steps 1 to 3 above to the L side earphone.
RB-M500B:
1. While the power is turned off, press and hold
2. While the power/pairing LED is blinking alternately in blue and red, press and hold [+] and [-] at the same time for at least 5 seconds. The default settings will be restored after the power/pairing LED (blue) blinks fast and the unit turns off.
Attention: When pairing the device again, delete the registering information (Device:"RB-M500B" ) from the bluetooth device menu, and register this unit with bluetooth device again.
2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - RP-HD600N/605N/HD610N/HD805N: With the headphone turned OFF, Press & hold the power button for 5 seconds until the BLUE & RED indicator flashes alternately.
- SENNHEISER Headphones & Speakers
Step 1: Get your Sennheiser Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sennheiser's most popular products.
- Sennheiser HD 4.50 BTNC (and HD 4.40): This product supports aptX codec. To enter pairing mode, make sure that the headphone has been turned OFF. Press & hold the power button for 4 seconds until you see the LED indicator flashing RED & BLUE.
- Sennheiser PXC 550 Wireless: Press & hold the EffectMode Control button for 4 seconds or until you hear tones and the voice prompt "pairing". The LED indicators will flash WHITE in sequence.
- Sennheiser HD1 M2 AEBT: This product supports aptX-HD codec. To enter pairing mode, please make sure that the headphone has been turned OFF. Press & hold the power button until you hear a "pairing" voice prompt. The LED indicator will flash RED & BLUE.
- Sennheiser Momentum True Wireless: Put the headphones on. Simultaneously touch and hold the right and the left touch control panels for 5 seconds until you hear the voice prompt “Pairing” and a beep.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.Please contact us at support@avantree.com if you have any question.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear Pairing history of both devices and try again.
Step 1: Factory Reset/Clear pairing history of your Sennheiser Headphone / Speaker
Sennheiser HD 4.50 BTNC (and HD 4.40):
1. Go to pairing mode in your HD 4.50 BTNC (and HD 4.40)
2. Simitaneously press the multifunction button and the power button for 4 seconds. The LED flashes purple 3 times. The headphone are disconnected from all the devices and immediately go into pairing mode.
Sennheiser PXC 550 Wireless: Ensure that Bluetooth is activated on the headphones when performing this procedudre.
1. Restart the headphones by switching them off and on again
2. Press the Effect Mode control button for 4 seconds. You hear tones and the voice prompt "phone X disconnected" and "pairing" and the LEDs flash white in sequence.
3. Press the Effect Mode control button again for 4 seconds until you hear voice prompt "pairing list cleared". The LEDs flash white in sequence. The headphone are disconnected from all the devices and immediately go into pairing mode.
Sennheiser HD1 M2 AEBT:
1. Switch the headphones on. Press the power button and keep it pressed until you hear the voice prompt "pairing" and LED flashes blue and red.
2. Simitaneously press the 3-way multifunction button and the power button for 3 seconds. The LED flashes purple 3 times and headphones change to pairing mode. The pairing settings are cleared from the headphones.
Sennheiser Momentum True Wireless:
1. Make sure the contacts in the earbuds and in the charging case are clean and make contacts(the LED of the charging case lights up when you insert the earbuds into the charging case). If necessary, clean the contacts.
2. Use the USB cable to connect the charging case to a power source.
3. Insert the earbuds into the charging case, and within 60 seconds, touch and hold the right and the left touch control pannel for at least 30 seconds. The earphone are reset to the factory default settings.
Step 1:
- Note: You can also reset the earphones to the factory default settings using the Smart Control app.
2. Factory Reset Avantree Bluetooth Transmitter:
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you encounter any issue.
Related links:
Was this article helpful?> - Sennheiser HD 4.50 BTNC (and HD 4.40): This product supports aptX codec. To enter pairing mode, make sure that the headphone has been turned OFF. Press & hold the power button for 4 seconds until you see the LED indicator flashing RED & BLUE.
- SKULLCANDY Headphones
Before pairing, please note that most Skullcandy products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree Clipper Pro, Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Skullcandy Headphone / Speaker into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Skullcandy's most popular products.
- Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
- Indy ANC (EVO): Put the earbuds on. Press & Hold the Right Earbud's touchpad until you hear a "Pairing" voice prompt.
- Push Ultra: With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
- Sesh (EVO): With both earbuds powered off, Press & Hold the buttons on BOTH Earbuds SIMULTANEOUSLY for 6 seconds until the indicators start flashsing RED & BLUE.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
If no luck to get them paired, please Factory Reset/Clear Pairing History of both devices and try again.
Step 1: Factory Reset/Clear Pairing History of your SKULLCANDY Headphones
Crusher ANC (EVO)
1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the top and bottom buttons for 2 seconds.
2. You’ll see the LEDs flash purple first, a voice prompt will say “disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “pairing”.
Indy ANC (EVO):
Once both buds have been powered OFF, reset them: Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
Push Ultra:
1. To ensure ease of re-pairing, please unpair or forget your PUSH™ ULTRA in your paired Bluetooth device list
- Remove the PUSH™ ULTRA from the charging case and Manually Power OFF:
- Touch and hold the Power/MFB button on BOTH buds for 6 seconds
- Once both buds have been powered OFF, reset them: Touch and hold the Power/MFB button on both buds for 10 seconds to completely reset them (this will power cycle them on and off again).
2. Sync the buds together:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE
Sesh (EVO):
1. To ensure ease of re-pairing, please unpair or forget your SESH® EVO in your paired Bluetooth device list
2. Remove the SESH® EVO from the charging case and Manually Power OFF:
- Touch and hold BOTH buds for 6 seconds
3. Once both buds have been powered OFF:
- Touch and hold each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
4. Once both buds have gone through the power cycle:
- Place the buds back in the case until both LED’s show red, and then pull them back out.
- Both buds will automatically power ON and the LED’s will simultaneously flash BLUE while they sync to each other.
5. Once the buds have synced together:
- You will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the Oasis Plus will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Crusher ANC (EVO): With the headphone turned OFF, Press & Hold the Power button until the LED indicator starts flashing RED & BLUE and you hear a "Pairing" voice prompt.
- SONY Headphones
Before pairing, please note that most Sony products currently do NOT support aptX-Low Latency codec, hence there will be lip-sync delays when used to watch TV/Video. You may utilize an aptX-LL Bluetooth receiver to eliminate this issue.
Recommended Products: Avantree AS70, Avantree Roxa Plus.
Step 1: Get your Sony Headphone into Bluetooth Pairing Mode.
Different products tend to have a different-looking pairing mode... but not to worry, see below for the pairing mode for a list of Sony's most popular products.
- Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
- Sony WF-1000XM3: Put the earbuds on, press & hold the touchpads on both earbuds together for 7 seconds. You'll hear a "Blueooth pairing" voice prompt.
- Sony WI-1000X: This headphone supports aptX and aptX-HD. To enter pairing mode, make sure that the headphone is turned OFF. Press & hold the power button for 7 seconds. The LED indicator will flash BLUE & RED and you'll hear a "Bluetooth pairing" voice prompt.
Step 2: Put your Avantree Bluetooth transmitter into Pairing Mode as well.
Please refer to its user guide if you're not sure how. With both devices in pairing mode, keep them close to each other and give them a few seconds. Please check their respective LED indicators to make sure that they've connected.
In case you prefer Learning through Videos:
If no luck to get them paired, please Factory Reset/Clear pairing history of both devices and try again.
Step 1: Factory Reset/Clear pairing history of your Sony headphones.
Sony WH-1000XM4
1. When charging, press and hold the power button and the CUSTOM button for 7 seconds or more. A blue indicator light will flash four times.(
)2. The headset will initialise, resetting the settings and pairing information.
3. Delete the headset from the list of Bluetooth products on your device.
4. Pair the headset to your selected device again.
Sony WH-1000XM3 (and XM2):
1. Turn off the headset, and ensure no USB cable is connected.
2. Press and hold the power button and the NC/Ambient button for 7 seconds or more. A blue indicator light will flash four times.
3. The headset will initialise, resetting the settings and pairing information.
4. Delete the headset from the list of Bluetooth products on your device.
5. Pair the headset to your selected device again.
Sony WF-1000XM3:
1. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.
2. The indicators (blue) flash 4 times (
), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.Sony WI-1000X:
1. Disconnect the micro-USB cable, turn off the headset, then press and hold the
button and button simultaneously for more than 7 seconds.2. The indicator (blue) flashes 4 times (
) and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again.Step 2: Factory Reset Avantree Bluetooth Transmitter
Please refer to its user guide if you're not sure how.Once this is done, the transmitter will re-enter pairing mode.
Please contact us at support@avantree.com if you have any question.
Was this article helpful?> - Sony WH-1000XM4, XM3 (and XM2): To enter pairing mode, make sure the headphone is OFF. Press & hold the power button for 7 seconds until you hear a "Blueooth pairing" voice prompt. The LED indicator will flash BLUE & RED for XM2 and double-flash BLUE for XM4 and XM3.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - AMAZON Echo (Alexa) Speakers
- Avantree TV Headphones Troubleshooting for no sound / not working.
Avantree Wireless Transmitter / TV Headphone Set is not working for you, no sound? Troubleshooting Tips:
· Headphone and Transmitter Base should be well Connected
1. Avantree headphone should say "Welcome to Avantree. Connected." and shows Solid Blue light.
2. Transmitter should show Solid Light indicating ‘Connected’?
3. How to connect to Apple Airpods Max, Pro, Bose, Beats, Jabra, Plantronics, Sennheiser, Sony...
· Proper Audio Signal should be sent to the Transmitter (95% issues are here)
o Is your transmitter signal detecting LED SOLID (Signal coming through OK) or Flashing (No Valid Signal)?
o Check Your TV setting again (Samsung TV, LG TV, Sony TV, Vizio TV…)
o For AUX / RCA connections
• Use your headphone with a wire to listen. If no sound, then no signal coming from that port
• Transmitter base is set to AUX
o For Optical connection,
• Transmitter base is set to OPT
• Make sure your TV HDMI ARC port is not connected
• Unplug and Plug the optical cable from transmitter
• Start your Netflix / Amazon Prime Program first before change to PCM
• Contact your TV manufactory and ask “How to change the TV setting so i can get audio signal out of my port?”
· More complicated set up? Check How to use with Sound Bar & AV Receiver Set up Guide here
- Using a Samsung Smart TV? Check this FAQ
For further assistance, please contact us via support@avantree.com
If you contact us via email, please try to provide the following images for quick diagnosis:
1. Photo of the transmitter box and headphone, both turned on with their LED lights (Solid Blue?)
2. Photo of TV Audio output ports & TV HDMI ports
3. Photo of TV Screen with Sound Settings page - with Digital Optical Out selected (if you use optical cable)
4. Photo of TV Screen with HDMI in & Out Audio Format both set to PCM
5. If you also have AV Receiver and Soundbar connected, please draw a simple diagram how you connect them and the audio signal flow. (Note: The following diagram is just for your reference, you can draw it by hand.)
We will get back to you within 1 working day.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Audio Cuts Out Intermittently, Choppy, Unstable Connections,Short Range , How to fix?
If you're experiencing intermittent Audio Cuts, please try to resolve the issues with the methods below:
Method 1: Made Sure your Bluetooth headphone / speaker is NOT Multi-Linked
Very often, the intermittent audio cuts out issue is due to the Bluetooth headphone / Speakers are also connected with other devices, e.g. your Cellphone, PC. Please make sure you turn the Bluetooth off on those devices.
Method 2: Clear Pairing History of BOTH devices and pair them again.( Clear Pairing History is NOT turn on/off.)
- Clear Pairing History / Factory Reset the Headphones / Speakers. (Find the instruction under 'Basic & Advanced Features' under each Avantree product Guide. For Non-Avantree items, please google "Product brand model Clear Pairing History")
- Clear Pairing History / Factory Reset the Adapter. (same as above)
- Pair them up again.
Method 3: Clear away any potential Wireless Interference Devices.
Other wireless devices in the vicinity of the transmitter may negatively affect the range. This "source of interference" can be a WiFi router, a TV box, or even just another Bluetooth device.
To solve this issue, simply move either the transmitter or the source of interference away; that ought to clear the problem.
Method 4: Check the Operation range of the other Bluetooth device.
Certain Bluetooth devices have much shorter range; this "feature" is especially obvious on smaller Bluetooth devices like True Wireless Earbuds.
If this is the case, the only real solution is to simply go with another Bluetooth device - one that has a better range.
Method 5: Avoid Physical Objects.
Walls, solid materials, or even human bodies can all become "obstacles" that negatively affect the Bluetooth device's range.
Try clearing the space between your Bluetooth devices, and see if that helps.
If the above is not helpful, please fill the form - Disconnects intermittently/Unstable Connections so we can get in touch and help you to solve the problem.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Clear Pairing History / Factory Reset the Headphones / Speakers. (Find the instruction under 'Basic & Advanced Features' under each Avantree product Guide. For Non-Avantree items, please google "Product brand model Clear Pairing History")
- Streaming Device / Cable Box No Sound (Roku, Apple TV, Amazon Fire etc.)
Can't get sound when using TV Box or Cable Box or Video apps? (Applies to Roku TV, Amazon Fire TV, Apple TV, Netflix, Amazon Prime Video, Google Chromecast, Nvidia Shield, DirecTV, Xfinity TV, AT&T U-verse, Dish Network and more) Please click your device below and check the settings step by step.
If the problem persists after all the troubleshooting below, please contact us via support@avantree.com
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Issue with Sennheiser aptX Low Latency Headphones
We have found that Sennheiser's HD-350BT, HD450BT, and CX350BT seem to have connectivity issues with our Trasmitter Adapters.
Common complaints include:- Hard to reconnect
- Connects but takes a while for sound to come through
- Transmitter shows it's connected via LL but there's still significant audio lag
- Cracking noise
Our testing results have shown that the connectivity issues and the audio lag issue often disappear after a few reconnections.
Nonetheless, other customers have contacted Sennheiser about this, and Sennheiser have admitted that they have some firmware issues (further confirmed on the three headphones' Amazon reviews).
If you encounter issues mentioned above, please also contact Sennheiser's customer support and let them know.
Sennheiser US Technical Support: 1 (952) 392-2132
Sennheiser Support Center: https://en-us.sennheiser.com/service-supportWas this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Netflix / Amazon Prime No Sound in the Headphones
This is particularly an issue when you're using the Digital Optical Audio output port for the Transmitter Adapter.
Nowadays, most movies & TV shows have Dolby Digital Sound - Generally speaking, Bluetooth technology can only handle stereo sound and not Dolby, DTS, etc (except for our Orbit/TC580).
Here's the fix:
1. Open Netflix/Prime on the TV first (VERY IMPORTANT)
Netflix
Prime
2. Get your TV remote and press Settings to go to Settings (while in Netflix/Prime)
Netflix
Prime
3. Set your Audio Output to PCM. Here's how to do it with Samsung TV as an example. Go to Sound >> Expert Settings >> Digital Out Audio Format >> PCM
Netflix
Prime
4. Close the Settings and check if you can hear sound on Netflix or Prime Video.
If the problem persists after all the troubleshooting above, please fill the Toubleshooting Form for No sound/Not working for us to identify the issue faster and solve the problem as soon as we can-
https://avantree.com/troubleshooting-verification/transmitter-tv-headphone-set-no-sound-form
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- How to fix when there's no sound using SONY TV
- User FAQs
- I Have Extra Small Ears and None of the Ear Tips Fit Me. What Should I Do?
If you find that the earbuds are not secure and comfortable enough, but none of the ear tips fit you, you may go to the below link to purchase a pair of extra small ear tips.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Poor Audio when connecting 2 pairs of TWS earbuds to my Transmitter
When connecting 2 pairs of True Wireless (TWS) earbuds to 1 transmitter, some people are reporting frequent disconnects and the audio cutting in and out. Why is this happening?
In general, the dual linking of 2 TWS earbuds with 1 transmitter has some interoperability issues - as far as we know ALL transmitters on the market are facing the same difficulties.
Bandwidth issues: in both of the TWS connections - one earbud (L/R) from each TWS needs to maintain a 'dual link' connection - one link to its L/R partner and one link to the transmitter. In addition, the transmitter itself must maintain a 'dual link' connection - one link for each TWS pair. In effect, there are 3 active 'dual link' connections taking place and in this scenario, due to bandwidth limitations there is often data packet loss leading to unstable connections.
Incompatibility issues: from Apple's W1 chip to Qualcomm's many offerings, there are currently dozens of different chipset solutions on the market. Although all operate under the Bluetooth standard, variances in design often leads to incompatibilities and connection issues. Another case in point, if you Google "TWS multipoint" - you will find that most TWS earbuds also have multipoint issues and cannot maintain active connections to 2 devices simultaneously.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Is Avantree Device suppose to come with AC Adapter?
No, there is no AC adapter in the box. The reasons are:
1. It is recommended to power the Avantree TV Transmitter from your TV USB, so it will be on / off with TV easily;
2. Most people have many AC adapters from cellphone and others. For environmentally friendly consideration, we will not include an un-necessary accessory.
3. FREE AC adapters can be provided upon request within first 30 days of purchase for product over 50 dollars.
The compatible power adapter needs to be with output of 5V 500mA - 2A.
Extra AC adapter can also be purchased here - https://avantree.com/usb-charger
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- I Have Extra Small Ears and None of the Ear Tips Fit Me. What Should I Do?
- Technical Knowledge
- Can I Use Headphones and Earbuds With My Pacemaker?
Your pacemaker is designed to work properly around most appliances and tools. However, electromagnetic interference (EMI) from headphones and earbuds may affect how your pacemaker works. These effects are usually temporary. Still, we recommend following these guidelines to stay safe.
Anything that transmits Bluetooth or with a magnet inside cannot be used closer than 6'' (15 cm) to a pacemaker. All of our Headphones, Speakers, and Earbuds, as well as all of our Bluetooth products fall under this category, and must not be placed very close to your pacemaker. Normal usage of our headphones and earbuds - wearing them in or over your ears - is completely safe.
The Takeaway: It’s safe to use headphones and earbuds with your pacemaker, but you should not drape them around your neck or store them in a breast or other shirt pocket - as that would put them too close to your pacemaker. Normal usage should bear no problems.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- Can I Use Headphones and Earbuds With My Pacemaker?
- General Information
- What Kind of Customer Support does Avantree Offer?
Avantree offers the following customer support to help you make the best of our products?
Online DIY Support
1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product nameAgent Support
1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)Avantree offers the following native language support?
English
Spanish
Italian
German
French
ChineseSee more details in Warranty Policy and RMA Policy
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree RMA Procedure / Policy?
Avantree Products RMA (Return Merchandise Authorization) Procedure
1. 60-Days-Return-Refund
Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.
Customer will be responsible for return shipment cost unless item is returned due to defective issues.
Avantree RMA centers are located at:
- USA - San Jose & Los Angeles
- Canada – Vancouver
- EU - London, UK
- Australia – Roxburgh Park
- Asia – Cebu, Philippines
- Asia – Hong Kong, China
- Asia – Shenzhen, China
2. Defective RMA
Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:
Step 1: DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.
Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.
Step 3: Replacement
3.1. Confirmed Defective Unit
- Avantree provides RMA (CD) number to customer
- Customer returns the product to Avantree
o Purchased within 6 months – Avantree will cover the return label cost.
o Purchased over 6 months ago – Customer will cover the return label cost.
- Avantree arranges the Replacement
o Will be arranged as soon as the return shipment has been shipped.
o Customer can expect to receive the replacement unit within 5-7 working days.
3.2. Back-for-Investigation Unit
- Avantree provides RMA (BI) number to customer
- Customer returns the product to Avantree. Customer will cover the return label cost.
- Avantree arranges the follow up
o Confirmed Defective Units – Please Refer to Section 3.1.
o No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.
Note:
- The RMA return unit will be equivalent to or better than the condition of the defective unit
- The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
- Replacement Unit Warranty Terms:
- If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
- If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - What's Avantree's General Return & Warranty Policy?
Return Policy:
Every Avantree product purchased from our website comes with an up to 60 days free trial.
Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.
Warranty Policy:
Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.
However, this warranty does NOT cover:
· Damage from misuse or abuse,
· Damage from lack of reasonable care,
· Damage from force majeure,
· Damage from natural forces/disasters,
· Damage from inadequate repairs performed by unauthorized service centers,
· Water damage on non-water-resistant products,
· Theft or losing the item.
If you encounter issues during the warranty time, pls follow Avantree RMA Procedure.
To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Where to find Batch Number/LOT Number?
Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:
1. on the bottom of the product;
2. on the inside of the Headband, just above the Earcups;
3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;
4. on metal head of the adapter;
Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Where to buy and where will you ship it from?
Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.
Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.
USA
Online Store： avantree.com; amazon.com;walmart.com;www.newegg.com
Warehouse: USA Avantree Warehouse OR Amazon Warehouse
Estimate Delivery Time: 2-5 Business Days
Free Shipping Rule: free shipping ≥ $14.99
Shipping Fees: $5 for order <$14.99
Canada
Online Store：avantree.com/ca; amazon.ca; www.walmart.ca
Warehouse: Amazon CA Warehouse
Estimate Delivery Time: 3-7 Business Days
Offline Stores：Canada Computers
Free Shipping Rule: free shipping ≥ CA$29.99
Shipping Fees: CA$5 for order < CA$29.99
UK
Online Store：avantree.com/uk;www.amazon.co.uk
Warehouse: Amazon UK warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ £29.99
Shipping Fees: £5 for order < £29.99
Germany
Online Store：avantree.com/eu；amazon.de
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
France
Online Store：avantree.com/eu; www.amazon.fr
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Italy
Online Store：avantree.com/eu;www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Spain
Online Store：avantree.com/eu; www.amazon.es
Warehouse: Amazon EU warehouse
Estimate Delivery Time: ：3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Bulgaria
Online Store： avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Cyprus
Online Store：avantree.com/eu; amazon.de;
www.amazon.es; www.amazon.fr; www.amazon.it;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Poland
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia)
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Romania
Online Store：avantree.com/eu;amazon.de;www.amazon.es;
www.amazon.fr;www.amazon.it;www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Finland
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Sweden
Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Norway
Online Store： avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Day
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: €5 for order <$29.99
Netherlands
Online Store：avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be;
Warehouse: Amazon EU warehouse
Estimate Delivery Time: 3-10 Business Days
Free Shipping Rule: free shipping ≥ €29.99
Shipping Fees: €5 for order <€29.99
Australia
Online Store：avantree.com/au; www.amazon.com.au;www.ebay.com.au;
www.radioparts.com.au;Gadgets4Geeks.com.au
Warehouse: Amazon AU warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ A$29.99
Shipping Fees: A$5 for order < A$29.99
New Zealand
Online Store：avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Singapore
Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
UAE
Online Store：avantree.com/me
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Israel
Online Store：avantree.com/me;www.netbitct.co.il;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Japan
Online Store：avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp
Warehouse: China warehouse
Estimate Delivery Time: :10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
South Korea
Online Store：avantree.com/me;www.gmarket.co.kr
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Thailand
Online Store：avantree.com/me;
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Malaysia
Online Store：avantree.com/me; www.shopee.com.my
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Russia
Online Store：avantree.com/me; www.avantronics.ru ; https://smartiq.ru
Warehouse: China warehouse
Estimate Delivery Time:10-30 Business Days
Free Shipping Rule: free shipping ≥ $29.9
Shipping Fees: $5 for order < $29.9
Switzerland
Online Store：avantree.com/me; www.matsmobile.ch; www.aliexpress.com
Warehouse: China warehouse
Estimate Delivery Time: 10-30 Business Days
Offline Stores: CarCom www.carcom.ch
Free Shipping Rule: free shipping ≥ $29.99
Shipping Fees: $5 for order <$29.99
Hong Kong SAR China
Online Store：avantree.com/hk;
Warehouse: China warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ HKD$99
Shipping Fees: HKD$20 for order < HKD$99
South Africa
Online Store：avantree.com/za;
Warehouse: South Africa warehouse
Estimate Delivery Time: 3-7 Business Days
Free Shipping Rule: free shipping ≥ R$499
Shipping Fees: R$90 for order <R$499
Mexico
Online Store：amazon.com.mx; www.mercadolibre.com.mx
Warehouse: US Amazon warehouse
Estimate Delivery Time: 3-10 Business Days
Taiwan
Online Store：avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw;
Warehouse: Taiwan warehouse
Estimate Delivery Time:3-7 Business Days
Offline Stores:
1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei;
2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei;
3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei
Free Shipping Rule: free shipping ≥ NT$149
Shipping Fees: NT$80 for order <NT$149
Others (Not Listed)
Online Store：www.aliexpress.com;
Warehouse: China warehouse
Estimate Delivery Time: 15-25 Business Days
Remarks:
1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Other Order Related Questions
If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.
- Can not place an order with a credit card?
The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.
If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.
Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.
Was this article helpful?> - How to buy the accessory?
Method 1
You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.
Method 2
Find related accessories on the product page.
Method 3
Go to the product support page, finding the "accessories bar" and click it.
Contact support@avantree.com for more information.
Was this article helpful?> - How to get invoice?
1, If you purchase the Avantree product on Amazon (Except for Australia www.amazon.com.au):
Step 1: Log in to your Amazon account and click the “Return & Orders” button (see below).
Step 2: Find the “Invoice” button next to the “view order detail” to download the invoice.
Note: If you purchased through Amazon AU on www.amazon.com.au, please contact support@avantree.com for the invoice.
2, If you purchased Avantree product from Avantree.com:
Please check the email “Invoice for your Avantree.com order” from Avantree; Avantree sends the invoice automatically when a customer places the order.
Was this article helpful?> - Unable to submit Product/Warranty registration or unsuccessful registration?
All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.
Was this article helpful?> - What if the page indicates that “Shipping in this country is not available”, and you can’t place the order when making a payment?
We have multi-language sites on our website corresponding to the countries/regions that we could ship to. You could use the country selector in the top right corner to choose your shipping country. If you are not able to find your country/region, we are afraid that we cannot ship to your country. For more information on where to buy, please refer to this guide Where to buy and where will you ship it from?
Was this article helpful?> - When will the out-of-stock products be available?
You can contact our support team support@avantree.com for the specific delivery time redirectly.
Was this article helpful?> - Why is there not “Add To Cart” Button?
There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Can not place an order with a credit card?
- Product/Warranty Registration Questions Has question about product registration? Please Check below.
- Examples For the Purchase Proof
Product Registration Link: https://avantree.com/product-registration
For warranty registration, if you purchased from avantree.com OR AvantreeDirect Store on Amazon / Walmart etc, you only need to provide the order number.
If you purchaesd from other stores, you will be asked to provide Proof of Purchase. You can simply provide the screeshoot or photo image of the order. Please make sure that the image contains the Store/Seller Name, Order No., and Purchase Date.
Please use the examples below (Amazon, Walmart, Lazada, Aliexpress, Newegg, Offline Outlet, Other Online Outlet) as reference:
1, Amazon
2,Walmart
3, Lazada
4, Aliexpress
5, Newegg
6, Offline Outlet
7,Other Online Outlet
Was this article helpful?> - How to find order numbers for your Amazon or Walmart orders?
Product Registration Link: https://avantree.com/product-registration
If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.
Amazon order
Method 1:
1. Login into Amazon and click the right-top-corner button “Account&List button”.
2. Find and click the button “orders” under “Your Account”.
3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.
Method 2:
You can find the order number in the order confirmation email from Amazon after placing the order.
Walmart Order
Method 1:
1. Login into Walmart and click the button “Account” at the right-top corner.
2. Find and click the “Track Order”
3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.
Method 2：
You can find the order number in the order confirmation email from Walmart after placing the order.
Was this article helpful?> - How To Register for Warranty If the Product Received As A Gift?
Product Registration Link:https://avantree.com/product-registration
If the Avantree product came as a gift, please ask the gift-giver to provide the proof of purchase for warranty registration.
For items purchased from AvantreeDirect store, all we need is the order number, e.g. the 17 digit Amazon order number so we can validate the purchase. The order number can be easily found in the buyer's order history page.
For items not purchased from AvantreeDirect stores, please include the screenshot of the purchase record.
1, Amazon
2,Walmart
3, Lazada
4, Aliexpress
5, Newegg
6, Offline Outlet
7,Other Online Outlet
Was this article helpful?>
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top - Examples For the Purchase Proof
- Why am I always being redirected to the wrong store
If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.
Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.
Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu, then choose the "New Incognito Window" option.
Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!
Method 2: Clear your browser's cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.
Step1. Open the Chrome browser and click on the top-right menu. Choose "History", and another menu will appear to the side. Then click "History" on the left.
Step2. Click "Clear browsing data" on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click "Clear data" to submit. Now you should be able to see our store!
If you still have problems, please feel free to contact us via support@avantree.com.
Was this article helpfulStill need help? Please email us at support@avantree.com
Back to Top
- What Kind of Customer Support does Avantree Offer?
Video Tutorials (1 Results)
Accessories (8 Results)
Related Products (No Results)
Product Registration
Contact Us
