Headphone Solid Light / Not Responding / Not Pairing / Not Turning Off. How to fix?
If your headphone is fully charged, but it does not respond, like it will not turn off, not enter pairing mode, or show a solid LED light (sometimes no light), it might be that the headphone is frozen, please troubleshoot as the following:
PLUG the USB / Type C charging cable DIRECTLY into the headphone charging port, and plug the other side of the cable to a power source for 3-5 sec and then unplug the cable. This should re-activate the headphone system and solve the problem.
If the problem still can not be fixed, please help fill in the following form so that we can help further on it:
https://avantree.com/rma-verification/headphone-solid-light-not-responding-form
If you have any more questions or need further assistance, feel free to contact us at support@avantree.com