SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

DG60 - Microphone Not Working/ Can't talk

Click on the product name to view this guide & find more help on the full product support page:

Categories
DG60 - Microphone Not Working/ Can't talk

Go to the full support page of the related products:

If you use non Faststream codec headphones(like Bose, Sony, Apple headphones, they don't support Faststream codec), DG60 can auto switch to call mode on most Windows computers, but on Macbook /PS4 and some Windows computers, you may need to switch it to call mode manually. Please double click the MFB button on DG60 to switch it to call mode. In call mode, LED light on DG60 will Flash Blue twice every one second.

Note: If you use Avantree Faststream codec headphons like Aria, AH6B, NB16 with DG60, no need to switch it to call mode. You can get music mode and call mode working at the same time.

If you still can't get the mic to work once you switch DG60 to call mode, please check as following: 

Step 1: Make sure you have set the sound setting well. Adjust the Sound Setting on Audio source.

Step 2: Sometimes you need to adjust the settings again in the app itself like Skype. Make sure the input device has been set to the Avantree DG60.

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