SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Leaf Not recognized by PS4

This guide applied to multiple products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Leaf Not recognized by PS4

This guide applies to multiple products

Go to the full support page of the related products: Leaf, Sony

The Avantree DG50 Leaf is a Bluetooth Audio USB adapter. As long as your USB port can output audio, this adapter will work. So, it works with any PC, Mac, PS4 and Nintendo console.

If you have any issues using the Leaf with your PS4, here are some common reasons -

1. The PS4 system may need a reboot to recognize the new USB device

Please plug the Leaf into your PS4 then reboot it.

2. Leaf pro, the black one that has lot NO.19J1 might have this issue. 

It might be recognized by PS4 as keyboard. However, it works well on PC. We have updated the firmware for all 19J1 products, that should fix the problem with PS4. However, there might be some units of the same Lot number that missed the firmware update. So, if you have this Lot number and still recognized as a keyboard, please contact us at support@avantree.com. We'll get it replaced.

Please swivel the rubber cover out of the way and check the lot number of your unit as shown below.

 

 

 

 

 

 

Go to full product support page of [Leaf, Sony]
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