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  • FAQ
  • Troubleshooting
  • Can't Pick up Skype/Zoom Calls or Can Not Mute on my PC Using the Buttons on the Headphones

Can't Pick up Skype/Zoom Calls or Can Not Mute on my PC Using the Buttons on the Headphones

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Can't Pick up Skype/Zoom Calls or Can Not Mute on my PC Using the Buttons on the Headphones

This guide applies to all of our products > General Information Go to full support page

Unfortunately, the buttons on the Headphones CANNOT be used to pick up phone calls or mute on your Computer. 

However, if your headphone is connected to your phone and you're using Skype or Zoom on your phone, the buttons will work properly.

This is a general issue among Bluetooth headsets; our engineers are working hard to find a solution that can work around this issue.

When you'd like to MUTE the Microphone however, most of our Bluetooth headsets have independent physical Microphone Mute buttons on the Detachable Microphone.

Headsets that have the physical mute button: Aria (AS90), Aria Pro (AS90P), Aria Podio (AS90T), Aria Me (AS90TA), Audition Mic (AS9M), DG59M, C519M.

If you still have questions, please feel free to contact us at support@avantree.com.

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