SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

How to Charge

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How to Charge

Go to the full support page of the related products:


If you can hear the voice prompt say "Low battery" or see the LED blinking RED, you will need to charge your earbuds.

Charging the earbuds in the charging case:

Place the right and left earbud in their respective positions in their charging case. In each well, there is a letter (R or L) located between the two charging needles to indicate which earbud goes into each well.

The LED on both earbuds will light up on RED to indicate that they are charging then automatically turn off when charging is complete. It takes about an hour to fully charge the earbuds in the case.

Charging the Case:

Insert the micro USB (smaller) end into the charging port on the left side of the case and the USB end into a power source. You can either use the included charging cord or any USB to micro USB cable to charge. However, you can only see how much the case is charged when using the included cable.

When plugged in, the LEDs under the "Avantree" logo will light up. If the left-most LED next to the Micro USB port is flashing WHITE, it means that the battery level of the case is less than 25% and you will need to charge the case.

When the case is fully charged, all four LEDs will light up WHITE.

The fully charged earbuds can last up to 4 hours, while a fully charged case can charge the earbuds 5-6 times, providing up to an additional 24 hours of play time.