Others Can't Hear Me Clearly. Why Is My Microphone Sound Quality Low?

Have you ever had others on the call complain about the sound quality of your microphone? Here are some troubleshooting steps you can try to fix the issue.

1: Please use one meeting app, only one at a time.

Make sure that you close all other similar apps on your device that might be using your microphone, like Face Time, Zoom, Teams, Discord, etc. Make sure that they are completely CLOSED. Do not use more than one audio or meeting app at the same time. Your system might get confused and lower the microphone quality (Most issues are here).

2: For best results, ensure that the mic hole is close to your mouth when speaking. Keep the boom mic as close to your mouth as possible, no more than 3 cm away. If the boom mic isn't by your face, the microphone's sound quality will dip dramatically.

3: If your headphones are Multi-Linked, try disconnect one of them and see how it works. Sometimes the intermittent audio cut out issue is due to the headphones being also connected with other devices, e.g. your Cellphone, PC. 

If the problem still can not be solved, please feel free to contact our support team at support@avantree.com.