SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

SONY TV

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
SONY TV

This guide applies to all of our products > General Information Go to full support page

Step 1: Set TV audio out to EXTERNAL SPEAKER (so TV will send audio signal to its Audio Out Port)

  • Go into your Settings Menu, Select "SPEAKERS"
  • Select "AUDIO SYSTEM"


Step 2: Turn "Dolby" OFF (or Switch to "PCM")

The Adapter cannot transmit Dolby signal; it can only PCM or Stereo for now.

  • Go into your Settings Menu, Select "SOUND ADJUSTMENTS"
  • Choose "ADVANCED SETTINGS"
  • Select "DOLBY DIGITAL PLUS OUT"
  • Switch it OFF


Step 3: Reboot the Transmitter & the Headphone.

Turn both your Transmitter & your Headphone OFF, wait for a few seconds, and turn them back on again. Now you should be good to go.

If you prefer Learning through a Video:



Still doesn't work?

IF you've updated your TV audio settings as above and you've already paired your headphones to the transmitter YET there's still no sound coming out of your headphones, please give Sony Technical Support a call at:

Tel: 1-239-245-6354
Email Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Alternatively, you may contact us at support@avantree.com

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