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Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

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All purchases from Avantree.com automatically comes with a 24-month warranty.

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For same item orders:

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Unable to Pair the Boombyte with my Bluetooth Devices

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Unable to Pair the Boombyte with my Bluetooth Devices

Go to the full support page of the related products: Boombyte


Step 1: Make sure both the Boombyte and your audio device such as your phone, tablet, or laptop are in Bluetooth paring mode.

Press the MODE button once to enter Bluetooth mode. Activate Bluetooth on your device and search for "Avantree Boombyte" to pair and connect.

Note: You can’t pair the Boombyte with Bluetooth receiving devices like Bluetooth headphones/earbuds, if you would like to do so, you can try our Soundbyte T.

Step 2: Make sure that there are no other Bluetooth devices with Bluetooth ON in the vicinity.

Bluetooth devices normally auto-reconnect to their LAST paired/connected device. You might need to make sure the previously used device have Bluetooth off to avoid interference.

Next, reset/clear the paring history of both the Boombyte and your audio source. In the case of cellphone/PC, you can turn off its Bluetooth function and turn it back on.

Here is the guide for you to reset Boombyte: https://avantree.com/product-support/BTSP-870#how-to-factory-reset-clear-pairing-history-of-the-avantree-boombyte 

Go to full product support page of [Boombyte]