SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Not Working / Not Recognized by PC / No Sound on PC

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Not Working / Not Recognized by PC / No Sound on PC

This guide applies to all of our products > General Information Go to full support page

Please follow the steps below to troubleshoot.

Method 1: Does the USB port you're using support AUDIO TRANSMISSION?

Not all USB ports have the ability to transmit audio, but this function is required in order for the Adapter/Headset to function properly.

You may either check your device's user manual, or give the manufacturer's customer service a call.

Method 2: Make sure that the output for sound is set to the Avantree Adapter/Headset.

Follow the instructions in the picture below to check the sound settings.



Method 3: Set your default device to the Avantree Adapter/Headset.

Right-click on the speaker icon at the bottom right of your taskbar. Then click on "Playback Devices" and click on "Avantree **Device Name**" to set it as your default device.


Method 4: Try the Adapter/Headset with another device.

If it still does not work with the other device, please contact support@avantree.com for additional assistance or a replacement.

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