SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

  • FAQ
  • Troubleshooting
  • The HDMI passthrough is working, why can't I get sound from my headphones?

The HDMI passthrough is working, why can't I get sound from my headphones?

Click on the product name to view this guide & find more help on the full product support page:

Categories
The HDMI passthrough is working, why can't I get sound from my headphones?

Go to the full support page of the related products: HAX05

Please check the following

1.      ARC Soundbar Output Select switch is set to ON. The LED next to the ARC OUT port should be solid GREEN.

2.      HDMI cables are oriented correctly. IN to TV, and OUT to soundbar.

3.      TV settings are set up correctly. Grab your TV’s remote control, and go to SETTINGS > AUDIO > HDMI ARC > PCM

Go to full product support page of [HAX05]
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