What do I do if my Roadtrip device stops working or doesn't hold a charge?

If your Roadtrip device is not holding a charge or shutting down immediately after being unplugged, it may be due to a dislodged battery. We suggest trying to reposition the Roadtrip's battery. To do this, you'll need to unscrew the central screw at the back of the device with a screwdriver. You might have to lift the clip a bit to get a good view of the screw. Once you've removed the screw, cautiously use your screwdriver to take off the battery cover enabling you to access the battery.

When you're putting the battery back, ensure that the metal pins are accurately aligned. Next, replace the battery cover and put the screw back in place. This method can often fix any potential loose connections, remedying charging issues.