Others Can't Hear Me Clearly. Why Is My Microphone Sound Quality Low?

Have you ever had others on the call complain about the sound quality of your microphone? Here are some troubleshooting steps you can try to fix the issue.

1: Please use one meeting app, only one at a time.

Make sure that you close all other similar apps on your device that might be using your microphone, like Face Time, Zoom, Teams, Discord, etc. Make sure that they are completely CLOSED. Do not use more than one audio or meeting app at the same time. Your system might get confused and lower the microphone quality (Most issues are here).

2: Keep the boom mic to your mouth as close as possible, no more than 3 cm. For best results, ensure that the mic hole is in close proximity and directed towards your mouth when speaking

3: If your headphones are Multi-Linked, try disconnect one of them and see how it works. Sometimes the intermittent audio cut out issue is due to the headphones being also connected with other devices, e.g. your Cellphone, PC. 

4: If the problem persists, please do the firmware upgrade at Latest Firmware Update for Alto Clair 2 (BTHT-1060)

If the problem still can not be solved, please feel free to contact our support team at support@avantree.com.