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Avantree TV Headphones Troubleshooting for no sound / not working.

This guide applied to multiple products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Avantree TV Headphones Troubleshooting for no sound / not working.

This guide applies to multiple products

Go to the full support page of the related products: HT5009 , HT4189, TC417, HT4186, Oasis Plus, Audikast Plus , HT5006, Ensemble, HT41899, Orbit, Opera, Oasis B, HT41866, Audikast D4169, Medley Clear / 6018, Audikast 4860, HT381, Duet, Ace T40 / HT4130, Medley Air, Candid / HT4116, HT4106, HT4189B, Orbit Pro

Avantree Wireless Transmitter / TV Headphone Set is not working for you, no sound? Troubleshooting Tips:

·       Headphone and Transmitter Base should be well Connected

1.     Avantree headphone should say "Welcome to Avantree. Connected." and shows Solid Blue light.

2.     Transmitter should show Solid Light indicating ‘Connected’?

3.   How to connect to Apple Airpods Max, Pro, Bose, Beats, Jabra, Plantronics, Sennheiser, Sony...

·       Proper Audio Signal should be sent to the Transmitter (95% issues are here)

o   Is your transmitter signal detecting LED SOLID (Signal coming through OK) or Flashing (No Valid Signal)?      

o   Check Your TV setting again (Samsung TV, LG TV, Sony TV, Vizio TV…)

o   For AUX / RCA connections

•  Use your headphone with a wire to listen. If no sound, then no signal coming from that port

•  Transmitter base is set to AUX

o   For Optical connection,

•  Transmitter base is set to OPT

•  Make sure your TV HDMI ARC port is not connected

•  Unplug and Plug the optical cable from transmitter

•  Start your Netflix / Amazon Prime Program first before change to PCM

•  Contact your TV manufactory and ask “How to change the TV setting so i can get audio signal out of my port?”

·       More complicated set up? Check How to use with Sound Bar & AV Receiver Set up Guide here 

  •          Using a Samsung Smart TV? Check this FAQ

For further assistance, please contact us via support@avantree.com  

 

If you contact us via email, please try to provide the following images for quick diagnosis:

1. Photo of the transmitter box and headphone, both turned on with their LED lights (Solid Blue?)

2. Photo of TV Audio output ports & TV HDMI ports 

3. Photo of TV Screen with Sound Settings page - with Digital Optical Out selected (if you use optical cable)

4. Photo of TV Screen with HDMI in & Out Audio Format both set to PCM 

5. If you also have AV Receiver and Soundbar connected, please draw a simple diagram how you connect them and the audio signal flow. (Note: The following diagram is just for your reference, you can draw it by hand.)

 

We will get back to you within 1 working day.

Go to full product support page of [HT5009 , HT4189, TC417, HT4186, Oasis Plus, Audikast Plus , HT5006, Ensemble, HT41899, Orbit, Opera, Oasis B, HT41866, Audikast D4169, Medley Clear / 6018, Audikast 4860, HT381, Duet, Ace T40 / HT4130, Medley Air, Candid / HT4116, HT4106, HT4189B, Orbit Pro]
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