SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

  • FAQ
  • Troubleshooting
  • Headphone Solid Light / Not Responding / Not Pairing / Not Turning Off. How to fix?

Headphone Solid Light / Not Responding / Not Pairing / Not Turning Off. How to fix?

This guide applied to multiple products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Headphone Solid Light / Not Responding / Not Pairing / Not Turning Off. How to fix?

This guide applies to multiple products

Go to the full support page of the related products: Aria Me , Aria Me S

If your headphone is fully charged, but it does not respond, like it will not turn off,  not enter pairing mode, or it shows a solid LED light (sometimes there is no light), it might be the headphone is frozen, please troubleshoot as the following:

PLUG the USB / Type C charging cable DIRECTLY into the headphone charging port, and plug the other side of the cable to a power source for 3-5 sec and then unplug the cable. This should re-activate the headphone system and solve the problem.


If the problem still can not be fixed, please help fill in the following form so that we can help further on it: 
https://avantree.com/rma-verification/headphone-solid-light-not-responding-form

If you have any more questions or need further assistance, feel free to contact us at support@avantree.com

Go to full product support page of [Aria Me , Aria Me S]
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