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Unable to Pair / Connect with my Bluetooth Headphones / Speakers

This guide is under the category of General Information

Applies to all of our products.

Click on the product name to view this guide & find more help on the full product support page:

Categories
Unable to Pair / Connect with my Bluetooth Headphones / Speakers

This guide applies to all of our products > General Information Go to full support page

Possible causes:

1. Both Transmitter and headphone / Speaker are not in PAIRING / Discoverable mode (Steps 1 & 2)

2. Wireless Interference from your smart TV or streaming gadgets such as Roku (Step 3)


Step 1: Did you get your Headphone/Speaker into Bluetooth Pairing Mode?

Powering on the Headphones/Speaker does not automatically put them in pairing mode. If it's not in pairing mode, it won't be "discoverable" by other Bluetooth devices.

Please double-check with the info below OR your User Manual.

For Avantree Headphones/Speakers: The LED indicator on the Headphone/Speaker flashing RED & BLUE.

For Non-Avantree headphones/Speakers: Look them Up by Brand.


Step 2: Did you get your Transmitter into Bluetooth Pairing Mode?

For all Avantree transmitters, pairing mode can be recognized by the Rapidly flashing LED Indicator; the LED indicator will be flashing faster than its usual state.

If you don't see that, please take a look at the user manual and try again. Both the Transmitter AND the Headphone/Speaker need to be in pairing mode in order for them to connect.

 


Step 3: Clear away any potential Wireless Interference Devices.

Other wireless devices in the vicinity of the Avantree Transmitter Adapter may negatively affect the range. This "source of interference" can be a WiFi router, a TV box (Xfinity, Roku etc.), or even just another Bluetooth device.

To solve this issue, simply TURN OFF the source of interference when you are trying. to do the pairing process. 

Or you can take the transmitter and headphone to your car and pair them up there. The transmitter does not need the audio cable plugged in under the pairing process. Only a USB cable from car USB will be enough to power it up.

Once paired, they should reconnect once both turned on again. 

Step 4: IF Step 1, 2 & 3 don't work, please Reset and Clear Pairing History .

It is not uncommon for Bluetooth devices (include both the Avantree Transmitter and the device you're trying to pair it with) to be interfered by other devices nearby. This prevents the two devices that you're trying to pair from quickly pairing with each other.

If you suspect the situation to be caused by this, try resetting the devices you're trying to pair.

Once successfully paired, the transmitter should auto-reconnect to your device every time both of them are turned on.

If you're still having issues, please send us an email at support@avantree.com with the following info:

1. What Avantree transmitter you are using and what LED light you see under pairing mode; 2. What Bluetooth device you try to pair it with and how its LED light flashing under pairing mode; 3. Which one gets out of pairing mode first if they do not pair and connect.

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