How to Factory Reset the Alto Clair Series

Conducting a factory reset on the headphones will clear all past pairing data and restore the default settings for the product. You may want to reset your headphones if you have trouble pairing them with your devices.

Step 1: Turn on the Headphones.

From off, push the power switch from the power symbol toward the middle. The LED will light up BLUE and if you have the voice prompt on, you will hear “Welcome to Avantree”.

Step 2: Reset the Headphones.

Press and hold the two "skip" buttons simultaneously until the LED briefly turns PINK, indicating that the headphones have reset. The headphones should then go into pairing mode and the LED will alternate between flashing RED & BLUE and if you have the voice prompt on, you will hear “Pairing”. You are now free to pair the headphones with any device!

Related knowledge:
1. Bluetooth device normally auto-reconnects to its LAST paired / connected device. You might need to make sure the previous used device are Bluetooth-off to avoid interference.
2. It is important to Reset both Bluetooth sender and receiver. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on.
3. If still not working, you can email us (support@avantree.com) or simply show up online in our twice daily live Zoom Clinic. We will help you to fix it.