SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Battery Life too Short

Click on the product name to view this guide & find more help on the full product support page:

Categories
Battery Life too Short

Go to the full support page of the related products: HT380

Is the battery life much shorter than the 6 hours we advertised? Let's double check if there's something wrong with the batteries you received by answering the questions below.

1. Have you been leaving your TV idle for more than 5 minutes?

The receiver/earphone's battery-saver function automatically turns it OFF if it's left idle for over 5 minutes. All you have to do is turn the receiver OFF and then ON again.


2. Has the LED indicator on the Neck-Loop Receiver (earphone) been flashing GREEN?

The transmitter dock has been connected to TV and you have something playing on your TV, the LED indicator on the receiver should be SOLID GREEN. If it's flashing, it means that your receiver is NOT connected to the transmitter dock. Please reconnect them by rebooting both the receiver AND the transmitter dock.

If they still don't reconnect, please follow the steps in THIS ARTICLE.


3. Is the LED indicator flashing RED?

Try to charge the device overnight and use it again, see if the battery life is still way too short. If it is, please contact us at support@avantree.com.

Go to full product support page of [HT380]
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