HT380 Short Range / Static Noise / Audio Cuts

If you're experiencing Short Range, Static Noise, or Audio Cuts, please try the methods below and see if the issue can be fixed.

Method 1: Reboot the HT380.

Turn both the transmitter dock and the neck-loop receiver off, give them a few seconds, and turn them back on again.

Method 2: Clear away any potential Wireless Interference Devices.

Other wireless devices in the vicinity of the transmitter may negatively affect the range. This "source of interference" can be a WiFi router, a TV box, or a Bluetooth device.

To solve this issue, simply move either the transmitter or the source of interference away; that ought to clear the problem.

Method 3: Avoid Physical Objects.

Walls, solid materials, or even human bodies can all become "obstacles" that negatively affect the device's range.

Try clearing the space between your Earphones and your Transmitter, and see if that helps.

If these still can't fix the issue, please contact us at support@avantree.com, we'll do our best to help.