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We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

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Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

HT381 No Sound / Not Working

Categories
HT381 No Sound / Not Working

Go to the full support page of the related products: HT381


If you have something plugged into the HDMI port on your TV, please check and see if the port you're using is a HDMI ARC port. For most TVs, when something is plugged into the ARC port, its other audio output ports will automatically be muted. Please switch to another HDMI port.

IF you have a sound bar or AVR that's using ARC, please consider switching to Digital Optical instead.

All set up but can't hear anything through your headphones? Please follow the troubleshooting steps below:

1. Receiver and Transmitter Base should be well Connected.

Once the receiver connected well with the transmitter base, the LED on the receiver will be solid Green. If not connected well, please check Connect the Headphone (Receiver) to the Transmitter Dock to reconnect them.

2. Proper Audio Signal should be sent to the Transmitter 

Please check Your TV setting again (Samsung TV, LG TV, Sony TV, Vizio TV…)

And start your Netflix / Amazon Prime Program first before change to PCM

Please contact us at support@avantree.com if the above doesn't help.

Go to full product support page of [HT381]