Others Can't Hear Me Clearly. Why Is My Microphone Sound Quality Low?

Have you ever had others on the call complain about the sound quality of your microphone? Here are some troubleshooting steps you can try to fix the issue.

1: Please make sure that you close all other similar apps on your device that might be using your microphone, like Face Time, Zoom, Teams, Discord, etc. Make sure that they are completely CLOSED. Do not use more than one audio or meeting app at the same time. Your system might get confused and lower the microphone quality (Most issues are here).

Please use one meeting app, only one.

2: If you're using a USB dongle: make sure you plug the USB into the computer itself and not an external device such as a monitor. Unplug and plug back in the dongle, and then restart your computer and headphones to make the mic work.

3: If you're connected directly to your device's Bluetooth: go to your device's bluetooth settings, disconnect the headphones from your device, and then connect them together again. Next, power them off and on again to make the mic work.

4: Make Sure your Bluetooth headphones are NOT Multi-Linked. Very often, the intermittent audio cut out issue is due to the Bluetooth headphones being also connected with other devices, e.g. your Cellphone, PC. Please make sure you turn the Bluetooth off on those devices.

If the problem still can not be solved, please feel free to contact our support team at support@avantree.com.