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I've tried everything, but the Alto Clair 2 set still can't connect / reconnect, what should I do?

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I've tried everything, but the Alto Clair 2 set still can't connect / reconnect, what should I do?

Go to the full support page of the related products: Alto Clair 2


Devices should auto-connect when you turn them back on. If not, unplug the dongle from your PC, and then plug it back in. Or, select “Avantree AH6-P on your smartphone/tablet.

If your Alto Clair 2 set still can't connect, please follow the instructions below to factory reset both the AH6P wireless headphone and the DG10 USB dongle.

Step 1: Factory reset the AH6P

Step 2: Factory reset the DG10

Go to full product support page of [Alto Clair 2]