SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Step 2: Connecting the Earbuds to Transmitter

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Step 2: Connecting the Earbuds to Transmitter

Go to the full support page of the related products: Sky Ace


  1. Slide the transmitter’s switch to the “ON” position.
  2. Open the charging case to turn on the earbuds
  3. The transmitter and earbuds will connect automatically.

Once connected, the indicator on the transmitter will turn SOLID BLUE. If not, you can manually re-connect them by pressing the Transmitter’s MFB once.

If they still don’t connect, you may need to re-pair your devices. Put your Transmitter into PAIRING mode by pressing & holding the MFB until the LED flashes blue and red alternately. Press & hold the Pairing button on the charging case to enter Pairing Mode: The LED indicator on the earbuds will flash red and blue alternately. Once connected, the indicator on the transmitter will turn solid blue.

NOTE: If you paired your earbuds with a different Bluetooth device, turn Bluetooth OFF on said device(s). The earbuds may be connecting to that device instead of the Relay transmitter.

Go to full product support page of [Sky Ace]