Why isn't the red light on when my Roadtrip is charging?

It's possible that the device has already finished charging and the red light turned off. In this case, please check if the device can be turned on and paired with your phone. If it can, please use it normally for a few days and then try charging it again. The red light should come on at this point.

If the red light still doesn't come on, it may indicate a malfunction. Please contact us so we can arrange a replacement for you.