SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Poor Audio when connecting 2 pairs of TWS earbuds to my Transmitter

Categories
Poor Audio when connecting 2 pairs of TWS earbuds to my Transmitter

This guide applies to multiple products

Go to the full support page of the related products: TC417, Oasis Plus, Audikast Plus , Orbit, Oasis B, Audikast D4210, Audikast D4169, Audikast 4860


When connecting 2 pairs of True Wireless (TWS) earbuds to 1 transmitter, some people are reporting frequent disconnects and the audio cutting in and out. Why is this happening? 

In general, the dual linking of 2 TWS earbuds with 1 transmitter has some interoperability issues - as far as we know ALL transmitters on the market are facing the same difficulties.

Bandwidth issues: in both of the TWS connections - one earbud (L/R) from each TWS needs to maintain a 'dual link' connection - one link to its L/R partner and one link to the transmitter. In addition, the transmitter itself must maintain a 'dual link' connection - one link for each TWS pair. In effect, there are 3 active 'dual link' connections taking place and in this scenario, due to bandwidth limitations there is often data packet loss leading to unstable connections.

Incompatibility issues: from Apple's W1 chip to Qualcomm's many offerings, there are currently dozens of different chipset solutions on the market. Although all operate under the Bluetooth standard, variances in design often leads to incompatibilities and connection issues. Another case in point, if you Google "TWS multipoint" - you will find that most TWS earbuds also have multipoint issues and cannot maintain active connections to 2 devices simultaneously.