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RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Why Can't the Other Person Hear Me during a Call

Click on the product name to view this guide & find more help on the full product support page:

Categories
Why Can't the Other Person Hear Me during a Call

Go to the full support page of the related products: TWS106

There may be some causes for this issue.

Reason 1. There is only one microphone working when you using two earbuds - the one of the earbud which connected with the phone.

So when you share one earbud with other people, please confirm the microphone on which earbud before using it for talking

How to confirm the microphone on which earbud?

1. The earbud you hear "Connected" voice prompt

2. If you miss the voice prompt, please check the Bluetooth list on your device, the one which shown as "Connected"

Reason 2. If you answer calls on your mobile device instead using the earbuds. Your device may use the the built-in microphone of your phone as default.

So please choose the audio device as Avantree TWS106R or Avantree TWS106L (depends on the mic on which earbud) when on a call.

Go to full product support page of [TWS106]
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