If you are unable to connect a Bluetooth headphone / speaker to your Avantree transmitters, try the following:
1. Turn your smart TV, as well as other close by wi-fi device off to avoid interference.
2. Make sure the previous paired devices, e.g. Mobile Phone, PC, are Bluetooth-off.
3. Make sure you put the Bluetooth headphones / speakers into PAIRING MODE (most people failed here!)
4. Factory Reset (Clear pairing history!! Not only turn on / off) BOTH devices and try again.
5. If you tried all above but still cannot pair, there might be an unknown aggressive Bluetooth device in your environment. You may try the pairing process in a different location. If both devices are portable, take them into your car, drive a bit away from home, and use car cigarette lighter as the power source and pair them up.
Normally, if the transmitter / adapter leaves the pairing mode first, it indicates you have something else in the environment disturbing the pairing. Please clear pairing history of the transmitter or try from a different location)
If the Bluetooth headphone / speaker leaves the pairing mode first, it indicates previous paired device is not turned off. Please check the manual and clear the pairing history of the device.
If both devices stay in pairing mode for a long time but not connected, it is most likely caused by wi-fi interference.
If it is still not working, please submit the Cannot Pair Verification Form, and we will get back to you within 1 working day.
